Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nintendo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nintendo: Easy Method
What is Nintendo
Overview
Nintendo is a global games and entertainment company that sells consoles, physical games, and digital content through regional stores and services.
In New Zealand, customer support and sales for Nintendo are handled via Nintendo Australia for purchases and after-sales queries.
Products and services
Nintendo offers physical hardware and boxed games, plus digital downloads, subscriptions and online services tied to Nintendo accounts.
Policies can differ between digital purchases, store orders and regional consumer law, so check the applicable terms for your purchase.
How to cancel Nintendo
Cancel an order placed on My Nintendo Store (web)
- Orders placed on the My Nintendo Store generally cannot be cancelled or altered for change of mind after placement.
- If you have concerns about an order, contact Nintendo Customer Service using the email address shown on your invoice.
- Provide your order number and any relevant screenshots when you contact support to help speed up the response.
Cancel physical or digital purchases
- Physical product returns: Nintendo Australia is not required to accept returns for change of mind; check your invoice and the seller’s returns page.
- Digital purchases: In Australia and New Zealand, refunds are not given for change of mind, accidental purchases, or if you simply didn’t like the item.
- EU-specific: Note that in the EU there is a 14-day right to cancel for some items, and for digital content the right can be lost once supply begins with your consent.
What happens when you cancel
Access to content and services
If a cancellation or refund is accepted, access to digital content or subscriptions may be removed immediately or at the end of a paid period.
For subscription cancellations, your renewal will stop but previously billed periods may remain active until their expiry.
Renewals, account data and entitlements
Automatic renewals for subscriptions will stop after you cancel, but purchased digital items that were delivered typically remain on the account unless a refund and removal occur.
Your account data, purchase history and saved settings are managed under Nintendo account policies and may be retained even after cancellations.
Will I get a refund?
General refund policy for digital purchases (AU/NZ)
For Australia and New Zealand digital purchases, Nintendo does not offer refunds or exchanges for change of mind, accidental purchase, or simple dissatisfaction.
Ask support for help if you believe a purchase was accidental; responses vary by case and platform.
Consumer Guarantees Act and exceptions (New Zealand)
- Under New Zealand law (Consumer Guarantees Act), you can get a refund, replacement or repair if a product or digital service has a major failure.
- Minor or non-major failures may be remedied by repair or replacement rather than a refund, depending on the situation.
- Refunds are not required for change of mind or dislike alone under New Zealand law.
Nintendo plans and pricing
Service tiers
Pricing and plan names (such as Nintendo Switch Online tiers) vary by region, promotions and bundle options.
Specific current prices for New Zealand customers are managed through Nintendo Australia or the eShop and can change at any time.
Typical pricing information (check official sources)
| Plan / Item | Price (NZ) | Billing frequency |
|---|---|---|
| Nintendo Switch Online Individual | Varies | Varies |
| Nintendo Switch Online Family | Varies | Varies |
| Game downloads / DLC | Varies | One-off |
| Physical hardware | Varies | One-off |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act entitles New Zealand consumers to remedies when goods or digital services have a major failure or fail to meet acceptable quality.
Remedies can include refund, replacement or repair depending on the nature and severity of the failure.
What CGA does not cover
- CGA does not require a refund for change of mind or if you simply don’t like the product.
- International or platform-specific policies (like Nintendo’s no-refund rule for digital change-of-mind) operate alongside CGA; CGA provides statutory minimum rights.
Customer experiences
Positive feedback
Some users praise Nintendo hardware quality and nostalgia from classic games, reporting satisfactory purchases and play experiences.
Positive experiences often mention good product design and well-known game libraries.
Negative feedback and common complaints
Negative reports include customer service issues such as delayed dispatch, charged payments without fulfilment, and slow refund responses.
Customers also report difficulties cancelling subscriptions or handling accidental purchases, and problems with payment methods or website usability.
Documentation checklist
Essential documents to gather
- Order number and invoice (email or printed copy).
- Proof of payment (bank statement, card transaction).
- Screenshots of the order confirmation, product page, or accidental purchase flow.
Additional helpful items
- Photos of damaged physical items or packaging, serial numbers where applicable.
- Account email/ID, console serial (if relevant) and any prior correspondence with Nintendo support.
Common mistakes
Expecting change-of-mind refunds for digital purchases
Many customers assume digital items can be refunded if they change their mind; Nintendo’s policy in AU/NZ denies refunds for change of mind.
If you purchased accidentally, contact support quickly but do not expect an automatic refund.
Contacting the wrong region or missing documentation
Submitting requests to non-Australian addresses or omitting the invoice/order number slows resolution; Nintendo Australia handles NZ cases.
Also ensure you reference the correct account or profile for subscription issues to avoid cross-account complications.
Comparative recap
Quick comparison of key cases
| Item | Cancel after order? | Refund for change of mind? | Remedy for major failure? | Notes |
|---|---|---|---|---|
| Web orders (My Nintendo Store) | Generally no | No for change of mind | Possible under CGA for major failure | Contact Customer Service via invoice email |
| Digital purchases (AU/NZ) | No (usually) | No | Yes, CGA remedies for major failure | Refunds only for defects or major failures |
| Physical products (ordered via Nintendo Australia) | Not required to accept returns for change of mind | No (seller’s policy may vary) | Yes, CGA refund/replacement/repair for major failure | Check shipping and returns policy on your invoice |
| EU-specific rules | 14-day right to cancel for some items | Yes within 14 days for many items (EU only) | Yes | Digital cancellation right can be forfeited once supply begins |
After cancelling
Next steps
If your cancellation or refund is approved, monitor your bank or card statement for the refund timing shown by Nintendo support.
Keep copies of all correspondence and any reference numbers provided by customer service until the issue is resolved.
Useful links
- Nintendo Australia Support
- New Zealand Government - Consumer Protection
- Consumer NZ - Consumer Guarantees
Address
Postal address for Australia/New Zealand
For postal correspondence related to Australia and New Zealand, Nintendo lists the following PO Box address.
PO BOX 804, Ferntree Gully VIC 3156, Australia
Support contact reminder
For order or cancellation queries, use the customer service email shown on your invoice or visit the Nintendo Australia support page linked above.
Include your order number, proof of purchase and clear details to help speed up assistance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.