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Cancellation service #1 in New Zealand
Cancel Nitrado: Easy Method
What is Nitrado
Overview
Nitrado (marbis GmbH) is a Germany-based game server and hosting provider that offers rented game servers, voice servers, and related services worldwide.
Main services
They provide configurable server plans, DDoS protection, MySQL databases, and mobile/web management interfaces for players and server operators.
Who uses it
Typical users are gamers and small communities that need short-term or recurring rented servers for titles like ARK, Minecraft, and other multiplayer games.
How to cancel Nitrado
Cancel via Nitrado web interface
- Log in at server.nitrado.net.
- Go to "My Services" → select the service → "Service Settings" → "Manage Subscriptions".
- Toggle off "Auto‑Renewal" to stop future automatic renewals.
Cancel for App Store / Google Play purchases
- App Store purchases must be handled through Apple’s system (use the App Store purchase/refund tools).
- Google Play / mobile app purchases may require contacting Nitrado support for eligibility; refunds are handled case-by-case by Nitrado.
Formal withdrawal (14‑day rule)
- For web purchases you must notify Nitrado within 14 days of contract conclusion to exercise withdrawal rights.
- Notification can be emailed to Nitrado support; include order details and a clear statement of withdrawal.
What happens when you cancel
Service access
After disabling auto‑renewal your server remains active until the paid period ends unless you request an immediate shutdown.
Data (files, configs) typically remain available until the rental expires, but you should back up critical files before cancellation.
Renewal and billing
Turning off auto‑renewal prevents future automatic charges at the next billing date.
Automatic renewals are treated separately from initial purchases for refund eligibility.
Data retention and deletion
Nitrado may retain account records for billing and legal reasons; export or download any content you need before service end.
Contact support if you require specific data export or deletion instructions.
Will I get a refund?
Standard refund window
Refunds are only allowed within the first 14 days of the original purchase for web purchases.
Automatic renewals do not count as initial purchases for a refund.
What is refundable
- Full reimbursement of remaining rental time is possible if the request meets policy conditions within 14 days.
- 3‑day server plans are non‑refundable.
- Account credits can be refunded if charged within the last 60 days and refunded to the original payment method.
App store and mobile purchases
- App Store purchases: use Apple’s refund process; Nitrado cannot directly cancel App Store purchases.
- Google Play / mobile app: contact Nitrado support - they may refund eligible purchases, but refunds pass through Nitrado’s team.
How to request a refund
- Notify Nitrado support within 14 days (include order ID, account email, service name, and reason).
- Keep screenshots and payment receipts to speed processing.
Nitrado plans and pricing
Sample plans
Below are example plan prices converted approximately to NZD. No official NZD pricing is published on the site.
Price notes
Prices are approximate conversions from USD (1 USD ≈ 1.63 NZD). For exact NZD rates switch region to New Zealand on Nitrado or contact billing support.
| Plan | Approx. Price | Period | Features |
|---|---|---|---|
| ARK: Survival Evolved (10 slots) | approx NZ$16.30 / month | Monthly | 10 slots, SteelShield DDoS, free MySQL |
| Example small server (4 slots) | approx NZ$8.50 / month | Monthly | 4 slots, free MySQL |
| Some package (4 slots) | approx NZ$2.00 / 3 days | Every 3 days | 4 slots |
Your consumer rights in New Zealand
General consumer protections
New Zealand consumer law protects against unfair contract terms and requires services to be provided with reasonable care and skill.
These protections operate alongside any contractual withdrawal or refund policies offered by the provider.
How the 14‑day withdrawal applies
Nitrado’s stated 14‑day withdrawal period for web purchases mirrors EU‑style withdrawal rights and is a contractual promise by Nitrado.
To rely on it, you must notify Nitrado within 14 days of purchase; otherwise local NZ remedies for faulty or misrepresented services may apply.
What to do if you have a dispute
- Contact Nitrado support first and keep written records of all communications.
- If unresolved, consider NZ consumer advice services or your payment provider for chargeback options where appropriate.
Customer experiences
Positive reports
Many reviewers on Trustpilot praise named support agents for fast, knowledgeable help and clear issue resolution.
Users report quick fix times for server problems and helpful follow‑ups after initial AI interactions.
Negative reports
Other review sites report issues such as unexpected auto‑renewals, poor communication, slow or missing support, and difficulties getting refunds.
Some users also report problems using Nitrado credit for certain platforms and slow complaint resolution.
Balanced takeaway
Support quality appears variable: many customers are satisfied, but a meaningful minority report serious billing and refund frustrations.
Documenting communications and acting quickly within the refund window reduces risk of disputes.
Documentation checklist
Essential items to prepare
- Order ID and service name (from your Nitrado account or email receipt).
- Account email and username used for the purchase.
- Purchase date and payment method (card, PayPal, App Store, Google Play).
Supporting evidence
- Screenshots of billing, active subscriptions, and the "Manage Subscriptions" page.
- Any support ticket numbers, chat transcripts, or confirmation emails.
- For App Store purchases keep Apple/Google receipts and use their refund tools as needed.
Common mistakes
Failing to act inside the refund window
Waiting past the 14‑day window is the most common error. After 14 days web purchases are generally not refundable.
Using the wrong cancellation channel
Trying to cancel an App Store purchase via Nitrado or vice versa can delay or prevent refunds.
Always check whether the purchase was through Apple, Google Play, or directly on the Nitrado website.
Assuming credits or renewals are refundable
Many customers expect refunds for automatic renewals or for certain credits; policy excludes renewals and some credit types from refunds.
Check the 3‑day non‑refundable rule and the 60‑day rule for credit refunds before assuming eligibility.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation and refunds for quick reference.
How to read this
Use this as a checklist when deciding whether to cancel or request a refund from Nitrado.
| Topic | Nitrado (web purchase) | App Store | Google Play / Mobile |
|---|---|---|---|
| Cancellation method | Manage Subscriptions → toggle off Auto‑Renewal | Cancel/refund via Apple App Store | Contact Nitrado support; refunds handled case‑by‑case |
| Refund window | 14 days from purchase (web) | Handled by Apple policies | Handled by Google and Nitrado; eligibility varies |
| Automatic renewals | Not refundable as renewal | Subject to Apple refund rules | May be eligible via Nitrado support in some cases |
| Small/short plans | 3‑day plans non‑refundable | Depends on Apple | Depends on Google and Nitrado |
After cancelling
What to do immediately
- Back up server files and configurations before the rental period ends.
- Save copies of cancellation confirmations and support replies.
Useful links and contacts
Next steps if unresolved
If Nitrado does not resolve a billing dispute, contact your payment provider for chargeback options or seek advice from New Zealand consumer protection services.
Address
Corporate mailing address
Nitrado Server, Heinrich‑Hertz‑Straße 7, 74232 Abstatt, Germany.
Notes on contacting by post
Nitrado has no separate New Zealand postal office. Use the German address for formal written notices if required.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.