Cancel POKEMON HOME online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pokemon Home service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pokemon Home: Easy Method
What is Pokemon Home
Overview
Pokémon HOME is a cloud service that lets you store and transfer Pokémon between compatible games and trade with other users. It offers a free Basic Plan and a paid Premium Plan with expanded storage and features.
Key functions
Premium features include larger storage (up to 6,000 Pokémon), transfer options, Judge functionality and enhanced trading. The Basic Plan is free but limited in storage and trading options.
How to cancel Pokemon Home
Overview of cancellation routes
Where you bought the Premium Plan determines how you cancel. Typical purchase channels are the App Store (iOS), Google Play Store (Android), and Nintendo eShop (Switch).
Step-by-step cancellation steps
- App Store (iOS): Open the Settings app → tap your name → Subscriptions → select Pokémon HOME → tap "Cancel Subscription". You keep Premium access until the end of the paid period. Nintendo support.
- Google Play Store (Android): Open the Play Store → tap menu → Subscriptions → select Pokémon HOME → tap "Cancel subscription". Premium access remains until the paid period ends. Nintendo support.
- Nintendo eShop (Switch): Open the eShop → select your Nintendo Account → go to Pass Settings (or Your Subscriptions) → select Pokémon HOME Premium Plan → choose "Terminate Automatic Renewal". Nintendo support.
- Web or unclear origin: If purchased outside the stores above, follow the Terms of Use and the Termination Procedure provided by the payment processor. Uninstalling the app does not stop billing. Pokémon HOME Terms.
What happens when you cancel
Access after cancellation
After cancelling an auto-renewing subscription you retain Premium access until the end of the already-paid period. You will not be billed again after cancellation takes effect.
Data, transfers and account status
Your stored Pokémon and account data remain accessible while you have Premium access. If your plan lapses to Basic, you may exceed free-plan storage limits and may not be able to access or receive certain services until you restore Premium.
Will I get a refund?
Pokémon HOME refund policy
The Pokémon HOME Terms of Use state that all paid service fees are non‑refundable; termination does not automatically entitle you to a refund. Terms of Use.
Exceptions and New Zealand law
New Zealand consumer law may override contract terms. Under local statutes, you may have remedies if the service fails to meet guarantees (see next section).
- Change-of-mind refunds are generally not required for digital subscriptions in NZ.
- If the service is not fit for purpose, not as described, or of unacceptable quality, you can seek remedies such as a repair, replacement, or refund under NZ law.
- Reference: consumer.org.nz - returns and refunds.
Pokemon Home plans and pricing
Available plans (New Zealand)
Pricing shown is from eShop/App Store listings in New Zealand as of early 2026. Basic Plan is free with limited functionality.
Plan details
| Plan | Price (NZ$) | Period | Key features |
|---|---|---|---|
| Premium Plan | NZ$4.99 | 1 month (30 days) | Full Premium features (6,000 Pokémon, transfers, Judge, trading enhancements) |
| Premium Plan | NZ$8.99 | 3 months (90 days) | Full Premium features |
| Premium Plan | NZ$27.99 | 12 months (365 days) | Full Premium features |
| Basic Plan | Free | Ongoing | Limited storage (30 Pokémon) and limited trades |
Your consumer rights in New Zealand
Legal protections
In New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect consumers, including for digital services. Businesses cannot legally contract out of these statutory rights.
How this applies to Pokémon HOME
- If Pokémon HOME is not of acceptable quality or not as described you may be entitled to remedies such as a refund or other remedy under NZ law.
- There is no automatic 14‑day cooling‑off period for digital subscriptions in NZ; change‑of‑mind refunds are not guaranteed.
- For guidance on your rights, see consumer.org.nz - terms and conditions.
Customer experiences
Negative reports
Online reviews include complaints about unexpected charges, difficulty obtaining refunds, and trouble finding the correct cancellation route when subscriptions were purchased via different stores.
Examples include Trustpilot complaints about charges and refunds, and Reddit threads about locating cancellation options. Trustpilot, Reddit.
Positive or neutral notes
There are few prominent positive reviews specifically about cancellations or refunds in NZ‑focused review platforms. Many users report successful cancellations when they follow the platform-specific steps.
Following the correct store process (App Store, Play Store, eShop) usually resolves auto‑renewal issues promptly.
Documentation checklist
What to gather before you contact support
- Proof of purchase (receipt from App Store, Google Play or Nintendo eShop).
- Your Pokémon Trainer Club/Nintendo account email and username.
- Subscription start and renewal dates.
- Screenshots showing the subscription entry and any error or billing evidence.
What to include in a refund or dispute request
- Clear statement of what you want (refund, cancellation confirmation, or remedy).
- Relevant transaction IDs and platform details (Apple ID, Google account, or Nintendo Account).
- Copies of correspondence with the store or Pokémon support, if any.
Common mistakes
Uninstalling the app thinking billing stops
Uninstalling Pokémon HOME does not cancel the subscription. Billing is managed by the store where you purchased the subscription, not by the app installation state.
Trying to cancel from the wrong platform
If you purchased the subscription through the App Store, Google Play, or eShop you must cancel there. Cancelling via Pokémon HOME settings (or deleting the account) will not stop store billing.
Always check the original receipt or your account's subscription settings to find the correct cancellation route.
Comparative recap
Quick comparison headings
The table below summarises cancellation method, refund likelihood, and access after cancellation for the main purchase channels used in New Zealand.
Comparison table
| Platform | How to cancel | Refund eligible? | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Subscriptions → Pokémon HOME | Generally not (see Terms); NZ law exceptions possible | Keep Premium until end of paid period |
| Google Play Store (Android) | Cancel via Play Store → Subscriptions → Pokémon HOME | Generally not (see Terms); NZ law exceptions possible | Keep Premium until end of paid period |
| Nintendo eShop (Switch) | Cancel in eShop → Your Subscriptions / Pass Settings → Pokémon HOME Premium | Generally not (see Terms); NZ law exceptions possible | Keep Premium until end of paid period |
| Web / unclear origin | Follow Terms of Use and payment processor termination procedure | Terms state no refunds; NZ law may provide remedies | Retention depends on payment processor and Terms |
After cancelling
Immediate next steps
- Confirm cancellation in the store (screenshot or confirmation email).
- Keep receipts and any correspondence in case you need to dispute charges.
Useful links
- Nintendo support - manage auto‑renewal for Pokémon HOME
- Pokémon HOME Terms of Use
- consumer.org.nz - returns and refunds guidance (New Zealand)
- Trustpilot - user reviews
Address
Postal contact for Pokémon HOME (international)
The Pokémon Company International, Inc., Attention: Pokémon HOME, 10400 NE 4th Street, Suite 2800, Bellevue, WA 98004 USA.
Notes on postal cancellations
For residents of New Zealand there is no dedicated domestic postal cancellation address listed; the international office above is the contact provided. The privacy notice also lists an alternative Asia office in Japan for other inquiries.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.