Cancel Pokemon Home: Easy Method

What is Pokemon Home

Overview

Pokémon HOME is a cloud service that lets you store and transfer Pokémon between compatible games and trade with other users. It offers a free Basic Plan and a paid Premium Plan with expanded storage and features.

Key functions

Premium features include larger storage (up to 6,000 Pokémon), transfer options, Judge functionality and enhanced trading. The Basic Plan is free but limited in storage and trading options.

How to cancel Pokemon Home

Overview of cancellation routes

Where you bought the Premium Plan determines how you cancel. Typical purchase channels are the App Store (iOS), Google Play Store (Android), and Nintendo eShop (Switch).

Step-by-step cancellation steps

• App Store (iOS): Open the Settings app → tap your name → Subscriptions → select Pokémon HOME → tap "Cancel Subscription". You keep Premium access until the end of the paid period. Nintendo support.
• Google Play Store (Android): Open the Play Store → tap menu → Subscriptions → select Pokémon HOME → tap "Cancel subscription". Premium access remains until the paid period ends. Nintendo support.
• Nintendo eShop (Switch): Open the eShop → select your Nintendo Account → go to Pass Settings (or Your Subscriptions) → select Pokémon HOME Premium Plan → choose "Terminate Automatic Renewal". Nintendo support.
• Web or unclear origin: If purchased outside the stores above, follow the Terms of Use and the Termination Procedure provided by the payment processor. Uninstalling the app does not stop billing. Pokémon HOME Terms.

What happens when you cancel

Access after cancellation

After cancelling an auto-renewing subscription you retain Premium access until the end of the already-paid period. You will not be billed again after cancellation takes effect.

Data, transfers and account status

Your stored Pokémon and account data remain accessible while you have Premium access. If your plan lapses to Basic, you may exceed free-plan storage limits and may not be able to access or receive certain services until you restore Premium.

Will I get a refund?

Pokémon HOME refund policy

The Pokémon HOME Terms of Use state that all paid service fees are non‑refundable; termination does not automatically entitle you to a refund. Terms of Use.

Exceptions and New Zealand law

New Zealand consumer law may override contract terms. Under local statutes, you may have remedies if the service fails to meet guarantees (see next section).

• Change-of-mind refunds are generally not required for digital subscriptions in NZ.
• If the service is not fit for purpose, not as described, or of unacceptable quality, you can seek remedies such as a repair, replacement, or refund under NZ law.
• Reference: consumer.org.nz - returns and refunds.

Pokemon Home plans and pricing

Available plans (New Zealand)

Pricing shown is from eShop/App Store listings in New Zealand as of early 2026. Basic Plan is free with limited functionality.

Plan details

Your consumer rights in New Zealand

Legal protections

In New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect consumers, including for digital services. Businesses cannot legally contract out of these statutory rights.

How this applies to Pokémon HOME

• If Pokémon HOME is not of acceptable quality or not as described you may be entitled to remedies such as a refund or other remedy under NZ law.
• There is no automatic 14‑day cooling‑off period for digital subscriptions in NZ; change‑of‑mind refunds are not guaranteed.
• For guidance on your rights, see consumer.org.nz - terms and conditions.

Customer experiences

Negative reports

Online reviews include complaints about unexpected charges, difficulty obtaining refunds, and trouble finding the correct cancellation route when subscriptions were purchased via different stores.

Examples include Trustpilot complaints about charges and refunds, and Reddit threads about locating cancellation options. Trustpilot, Reddit.

Positive or neutral notes

There are few prominent positive reviews specifically about cancellations or refunds in NZ‑focused review platforms. Many users report successful cancellations when they follow the platform-specific steps.

Following the correct store process (App Store, Play Store, eShop) usually resolves auto‑renewal issues promptly.

Documentation checklist

What to gather before you contact support

• Proof of purchase (receipt from App Store, Google Play or Nintendo eShop).
• Your Pokémon Trainer Club/Nintendo account email and username.
• Subscription start and renewal dates.
• Screenshots showing the subscription entry and any error or billing evidence.

What to include in a refund or dispute request

• Clear statement of what you want (refund, cancellation confirmation, or remedy).
• Relevant transaction IDs and platform details (Apple ID, Google account, or Nintendo Account).
• Copies of correspondence with the store or Pokémon support, if any.

Common mistakes

Uninstalling the app thinking billing stops

Uninstalling Pokémon HOME does not cancel the subscription. Billing is managed by the store where you purchased the subscription, not by the app installation state.

Trying to cancel from the wrong platform

If you purchased the subscription through the App Store, Google Play, or eShop you must cancel there. Cancelling via Pokémon HOME settings (or deleting the account) will not stop store billing.

Always check the original receipt or your account's subscription settings to find the correct cancellation route.

Comparative recap

Quick comparison headings

The table below summarises cancellation method, refund likelihood, and access after cancellation for the main purchase channels used in New Zealand.

Comparison table

After cancelling

Immediate next steps

• Confirm cancellation in the store (screenshot or confirmation email).
• Keep receipts and any correspondence in case you need to dispute charges.

Useful links

• Nintendo support - manage auto‑renewal for Pokémon HOME
• Pokémon HOME Terms of Use
• consumer.org.nz - returns and refunds guidance (New Zealand)
• Trustpilot - user reviews

Address

Postal contact for Pokémon HOME (international)

The Pokémon Company International, Inc., Attention: Pokémon HOME, 10400 NE 4th Street, Suite 2800, Bellevue, WA 98004 USA.

Notes on postal cancellations

For residents of New Zealand there is no dedicated domestic postal cancellation address listed; the international office above is the contact provided. The privacy notice also lists an alternative Asia office in Japan for other inquiries.