Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ps Plus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ps Plus: Easy Method
What is Ps Plus
Overview
PlayStation Plus (Ps Plus) is Sony’s subscription service that provides online multiplayer access, monthly downloadable games, and other member benefits on PlayStation consoles.
Benefits and specific entitlements depend on the Ps Plus tier you choose and the region of purchase.
Key benefits
Typical benefits include online play, access to free monthly titles while subscribed, and cloud storage for saved games.
Some tiers offer larger libraries of downloadable games and additional perks depending on the plan.
How to cancel Ps Plus
Cancel via Web / PlayStation Store (NZ)
- Sign in to your PlayStation Network account at the PlayStation Store or account management on the web.
- Go to Account Settings > Subscriptions or Payment Management > Subscriptions.
- Select your PlayStation Plus subscription and choose Cancel Subscription or Turn Off Auto-Renewal.
- Confirm the cancellation. Future payments will stop but access remains until the end of the current paid period.
Cancel via App Store or Google Play (iOS/Android)
- If you subscribed through Apple or Google, you must cancel through Apple App Store subscriptions or Google Play subscriptions respectively.
- Open the App Store or Google Play on your device, find Subscriptions, select PlayStation / Ps Plus, and cancel.
- Sony directs app-store purchases to those platforms and cannot process those cancellations directly.
What happens when you cancel
Access and renewals
Cancellation stops future automatic payments immediately after you confirm it.
You keep all Ps Plus benefits until the end of your current paid billing period.
Data, games and entitlements
Purchased or downloaded games remain tied to your account, but some online features and cloud saves may become inaccessible if they require an active Ps Plus entitlement.
Make backups or download important saves before the subscription expires to avoid losing access to cloud storage features.
Will I get a refund?
Refund policy and time limits
Sony allows refund requests within 14 days of the initial subscription purchase, including free-trial completion, in many cases.
Refund eligibility generally applies only if you request within that 14-day period from the initial purchase date.
Exceptions, usage and other conditions
- Refunds may be reduced or refused if the subscription has been used (for example, downloaded games or used cloud storage).
- Digital content refunds are usually only possible if the content has not been downloaded or streamed.
- After 14 days, refunds for payments already made are generally not available under Sony’s policy.
Ps Plus plans and pricing
Common plan types
PlayStation Plus generally offers multiple plan tiers and durations such as monthly and annual subscriptions; exact tiers and names can vary over time.
Availability of tiers and included benefits differs by region and platform.
Pricing note
Specific NZ pricing depends on current Sony pricing, promotional offers, and the platform used to purchase (PlayStation Store, Apple, Google).
If you need exact NZD amounts, check the PlayStation Store or the app store where you purchased.
| Plan | Common duration | Price (NZD) |
|---|---|---|
| Monthly | 1 month | Varies |
| Quarterly | 3 months | Varies |
| Annual | 12 months | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the Consumer Guarantees Act 1993, digital services that fail to meet reasonable standards may entitle you to remedies such as repair, replacement, or refund.
These statutory rights apply in addition to Sony’s own refund and cancellation policies.
How to use your rights
- Gather evidence of the problem, purchase details, and communication with support.
- If Sony’s support cannot resolve a consumer guarantees issue, you can contact Consumer Protection or use dispute resolution options in New Zealand.
Customer experiences
Common complaints
Many users report difficulty obtaining refunds and that support often refers to policy rather than resolving individual cases.
Other recurrent issues are frustration over unexpected auto-renewal charges and slow or unhelpful customer service.
Positive and neutral experiences
Some users successfully cancel or obtain refunds when they act within the published 14-day window and provide clear transaction evidence.
Following the platform’s required steps (web vs app store) and keeping receipts improves chances of a smooth outcome.
Documentation checklist
What to prepare before contacting support
- Account email or PlayStation Network ID used for the subscription.
- Date and time of purchase, order or transaction ID, and payment method details.
- Receipt or billing statement showing the charge to your account.
Additional helpful items
- Screenshots of transaction history, subscription page, and any error messages.
- Records of prior contact with PlayStation support and any case or reference numbers.
Common mistakes
When cancelling
Failing to cancel through the correct platform is common: web purchases require cancellation via your PSN account, while App Store/Google Play purchases must be cancelled in those stores.
Not turning off auto-renewal or assuming cancellation was completed without confirmation can lead to unexpected charges.
When requesting refunds
Requesting a refund after the 14-day initial window or after substantial use (downloading/streaming) often results in refusal.
Not supplying transaction IDs, receipts, or clear evidence of purchase delays resolution and reduces the chance of a successful refund.
Comparative recap
Quick comparison
| Method | How to cancel | Refund eligibility | Access after cancel | Contact for support |
|---|---|---|---|---|
| Web / PlayStation Store (NZ) | Account Settings > Subscriptions, then cancel in account management on web or PS Store. | Refunds can be requested within 14 days of initial purchase; subject to usage rules. | Access continues until end of current paid period after cancellation. | PlayStation Support (use account management and transaction history). |
| App Store (iOS) / Google Play (Android) | Cancel via Apple App Store or Google Play subscriptions on your device. | Refunds and processes handled by Apple/Google; PlayStation will refer you to them. | Access generally continues until the end of the paid period; follow app-store terms. | Apple Support or Google Play Support (not PlayStation directly for app-store purchases). |
Key takeaway
Which platform you used to subscribe determines where you cancel and who handles refunds.
Act quickly - 14 days is the common refund window for initial purchases; evidence of usage affects outcomes.
After cancelling
Next steps
- Keep confirmation of cancellation and any confirmation emails or screenshots.
- Check your payment method and bank statement to confirm future charges have stopped.
Useful links
- PlayStation Support (New Zealand)
- Apple - Cancel subscriptions on your iPhone or iPad
- Google Play - Cancel subscriptions
- Consumer Protection - New Zealand
Address
Registered postal address
Level 1, 100 Ponsonby Road, Ponsonby, Auckland 1011, New Zealand.
This is the registered address for Sony Interactive Entertainment New Zealand Limited.
How to contact local office
For corporate or legal correspondence, use the postal address above and reference your PSN ID and transaction details where relevant.
For subscription help, use the PlayStation Support link provided rather than sending unsubscribed account issues to the postal address.
Similar cancellation services
FAQ
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.