Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shadow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shadow: Easy Method
What is Shadow
Service overview
Shadow is a cloud PC service that provides a remote Windows desktop you can access over the internet. It delivers a virtual machine with GPU-accelerated performance for work, creative tasks and gaming.
Typical uses
Users run applications, games or workflows on the remote machine and stream display, input and audio to their local device. Performance depends strongly on your internet connection and chosen plan.
How to cancel Shadow
Online cancellation (recommended)
- Sign in to your Shadow account on the web dashboard.
- Select the relevant PC or Drive subscription from your account page.
- Click "Cancel my subscription" and follow the on-screen prompts.
- You will retain access until the end of your current billing period.
- Official guide: Cancel my Shadow subscription.
Cancellation via support or postal mail
- If you prefer, submit a support ticket or send a postal cancellation; support submissions must be received at least 10 days before renewal to take effect.
- No cancellation fees apply when cancelling this way, but timing is critical.
- Postal cancellations should be sent to the European office address (see Address section below).
What happens when you cancel
Access and billing
Cancellations take effect at the end of your current billing cycle. You keep access to your Shadow PC until that period expires.
Billing stops after the current paid period; Shadow states cancellation itself does not automatically create a refund.
Data and account
Data on your Shadow PC may be deleted soon after the service ends. You are responsible for backing up any files before cancellation takes effect.
Account records and confirmation messages may be available in your dashboard or by contacting support for receipts or proof of cancellation.
Will I get a refund?
General policy
Shadow’s stated policy is that cancellations are effective at period end and do not constitute a refund unless required by law.
In practice, Shadow generally does not issue refunds after access has been provided or activated.
Exceptions and tips
- Refunds may be considered if Shadow fails to provision the service at all (i.e., the VM was never provided).
- There is no guaranteed 14-day cooling-off refund once service access is granted; users typically waive that right on activation.
- If you believe you qualify for a refund, collect evidence (dates, provisioning failures, correspondence) before contacting support or lodging a dispute.
Shadow plans and pricing
Pricing in New Zealand
No official New Zealand-specific pricing (in NZD) for Shadow was identified in public sources for 2024/2025.
Use the web dashboard or checkout flow to see current regional pricing where available.
Notes on availability
Pricing and plan names can change; always verify on Shadow’s site or your account page before subscribing.
| Plan | Price (NZD) |
|---|---|
| Official NZ pricing | Varies (no NZ-specific pricing found) |
Your consumer rights in New Zealand
Cooling-off and digital services
Under New Zealand consumer law, standard cooling-off periods do not automatically apply to digital services if you have started using them.
If you agreed to immediate access on activation, you may not have a statutory 14-day withdrawal right.
Refunds, faults and remedies
- Refunds are more likely when a service is faulty or not provided as promised (for example, the VM was never provisioned).
- If the service is defective, seek remedies under the Consumer Guarantees Act or contact consumer protection authorities for guidance.
- Keep records of communications, failures and billing when raising disputes or complaints.
Customer experiences
Positive feedback
Some users praise Shadow for offering a full Windows PC remotely at a reasonable cost for work and creative tasks.
Users with strong, stable internet connections report reliable performance and uptime over time.
Common complaints
- Frequent negative reports about slow or unresponsive customer support and denied refund requests.
- Technical issues cited include disconnects, lag, instability and constrained display or framerate limits versus advertising.
Documentation checklist
Before cancelling
- Account email and subscription ID or name of the PC/Drive subscription.
- Billing date and payment method (last charged date).
- Backups of any important files stored on the Shadow PC.
When contacting support or mailing
- Copies/screenshots of your subscription page showing the "Cancel my subscription" option or confirmation.
- Support ticket numbers, dates and any correspondence with Shadow.
- If posting, include your account email, subscription details and a clear cancellation statement; send tracked post.
Common mistakes
Timing errors
Waiting until very close to renewal can cause your cancellation to miss the cut-off; support or mail cancellations must be received at least 10 days before renewal.
Assume processing time; submit cancellations early to avoid unintended renewals.
Expecting automatic refunds
Many users expect an automatic refund on cancellation; Shadow’s policy is to end service at the period end without refund except where law requires or where provisioning failed.
Do not rely on a refund unless you have evidence of non-provision or a legal entitlement.
Comparative recap
At-a-glance comparison
| Cancel method | Refund likelihood | Processing / timing | Notes |
|---|---|---|---|
| Online via account | Low (no automatic refund) | Immediate cancellation request; access until period end | Recommended; retain access until billing cycle ends |
| Support ticket or postal mail | Low (refunds only if required by law) | Must be received ≥10 days before renewal to take effect | No cancellation fees; postal mail to European office |
| App Store / Google Play | Undocumented (depends on store policy) | Follow store cancellation process if subscribed via mobile | Shadow recommends using the web dashboard; in-app subscriptions follow store rules |
Key takeaways
Cancel online via your account before renewal for the simplest outcome. Start the process early to avoid timing issues.
Document everything and back up data before the subscription ends to avoid loss of files or billing disputes.
After cancelling
What to do immediately
- Back up all important files from your Shadow PC before the billing period ends.
- Save confirmation emails or screenshots proving cancellation and the end date of service.
- Monitor your bank or card statements for any unexpected charges after cancellation.
Helpful links
- Shadow - Cancel my Shadow subscription
- New Zealand Trustpilot - Shadow reviews
- Reddit - community experiences and discussion
Address
Postal address for cancellations
If you choose to send a postal cancellation, address it to Shadow’s European office.
42 Av. de la Porte de Clichy, 75017 Paris, FRANCE
Notes about mailing
Include your account email, subscription details and a clear statement of cancellation in the letter.
Use tracked mail and allow for postal transit time; follow up with a support ticket and keep records of delivery.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.