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Cancel Star Wars: The Old Republic: Easy Method
What is Star Wars: The Old Republic
Overview
Star Wars: The Old Republic (SWTOR) is a multiplayer online role‑playing game set in the Star Wars universe. Players create characters, follow storylines, and access in‑game purchases and subscriptions for additional content and game time.
Access and purchases
SWTOR offers free, preferred, and subscribed account tiers, plus one‑time purchases and virtual currency (Cartel Coins) for the in‑game Cartel Market. Subscriptions provide recurring game time and additional benefits.
How to cancel Star Wars: The Old Republic
Cancel via swtor.com (recommended)
- Go to swtor.com and sign in to your SWTOR account.
- Open the Account page and select the Subscriptions tab.
- Scroll down, choose "Cancel your subscription", then follow the on‑screen prompts to confirm.
- After cancelling, recurring billing stops; you retain access until the end of your current billing cycle.
Cancel via other platforms
- If subscribed through Steam, cancel in your Steam Account under Manage Subscriptions.
- If subscribed via the App Store or Google Play, cancel using your mobile platform's Subscriptions management (Apple/Google support pages).
- For purchases made through third parties, follow that vendor's subscription cancellation process rather than the SWTOR site.
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription, it will not renew but you keep subscriber access until the end of the paid billing period. Your account then reverts to free/preferred status.
Automatic and inactivity cancellations
If there is no sign‑in activity for 36 months, subscriptions may auto‑cancel at the next billing cycle after a prior email reminder. Account data and entitlements are governed by EA/SWTOR policies.
Will I get a refund?
General refund policy
EA and SWTOR generally do not offer refunds for subscription fees or prepaid services. Fees for subscriptions and paid services are non‑refundable and not prorated after cancellation.
Exceptions and virtual items
- Unclaimed Cartel Market items can be refunded: open Cartel Market → Unclaimed Items → click the refund icon to recover Cartel Coins.
- Once Cartel Market items are claimed, they cannot be refunded.
- Cartel Coins and other virtual currency are considered non‑refundable.
- If you purchased via Apple/Google, platform refund rules may differ - check the App Store or Google Play refund process.
Star Wars: The Old Republic plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Edition (one‑time purchase) | NZ$89.99 | One‑time | Includes 30 days of game time |
| Digital Deluxe Edition (one‑time purchase) | NZ$99.99 | One‑time | Digital deluxe content, includes 30 days of game time |
| 60‑Day Pre‑Paid Game Time Card | NZ$42.99 | 60 days | Adds 60 days of game time when redeemed |
| Monthly Subscription (recurring) | US$14.99 (charged in USD) | Monthly | Auto‑billed every 30 days; billed in USD |
| 3‑Month Subscription (recurring) | US$13.99/month (one‑time charge US$41.97) | 3 months | Auto‑billed every 90 days; charged in USD |
| 6‑Month Subscription (recurring) | US$12.99/month (one‑time charge US$77.94) | 6 months | Auto‑billed every 180 days; charged in USD |
Pricing notes
Recurring subscription plans for players in New Zealand are charged in USD. Only certain one‑time purchases and prepaid cards list NZD prices.
Prices and availability may change; check the store page for the most current information before purchasing.
Your consumer rights in New Zealand
General position under New Zealand law
No specific SWTOR‑related consumer rights were identified for New Zealand in the source data. Digital games and virtual currency often have limited refund rights once content is accessed or used.
Key points and jurisdictional notes
- EU‑style 14‑day withdrawal rights exist in some jurisdictions but typically do not apply in New Zealand or where digital content is delivered immediately.
- If you believe your consumer rights have been breached, you can contact New Zealand consumer protection authorities for advice on digital purchases.
- Check platform (Apple/Google/Steam) policies too - they may offer different refund or dispute resolution processes.
Customer experiences
Common negative feedback
- Many users report slow or generic customer service responses and difficulty getting issues resolved, including unresolved tickets and withheld credits.
- Some customers complain about value for money for the subscription tier and dissatisfaction with communication or content updates.
- There are reports of account closures without clear explanations and no refunds for prepaid time or virtual currency.
Positive or neutral points
Web cancellation via the Account > Subscriptions page is straightforward for many users and preserves access until the billing period ends.
Unclaimed Cartel Market refunds are available and recover Cartel Coins, which some users find helpful when managing in‑game purchases.
Documentation checklist
What to prepare before contacting support
- Account email and username associated with your SWTOR/EA account.
- Order numbers, transaction IDs, or subscription receipts (from EA, Steam, Apple or Google).
- Payment method details (last four digits of card, PayPal email, etc.).
Evidence and supporting items
- Screenshots of subscription status, billing history, or billing attempts.
- Copies of any support tickets, email communications, or automated cancellation confirmations.
- Details of dates and times showing inactivity or unexpected charges, if disputing a charge.
Common mistakes
Cancelling on the wrong platform
Users sometimes cancel on swtor.com but originally subscribed via Steam or a mobile store, so billing continues. Always cancel using the platform where the subscription was purchased.
Check your payment history to confirm the billing source before cancelling to avoid continued charges.
Expecting refunds that are not available
Many expect prorated refunds or returns of Cartel Coins; EA's policy typically does not provide prorated refunds or refunds for virtual currency once delivered.
If you need a refund, act quickly and check platform-specific refund policies (Steam, Apple, Google) as they may offer remedies in some cases.
Comparative recap
Quick comparison
| Method | How to cancel | Refund likelihood | Billing currency (NZ players) | Access after cancel |
|---|---|---|---|---|
| swtor.com (web) | Account → Subscriptions → Cancel your subscription | Low for subscription fees; possible for unclaimed Cartel Market items | USD for recurring plans; some one‑time purchases in NZD | Keep access until end of paid billing period |
| Steam | Steam Account → Manage Subscriptions | Depends on Steam policy; EA generally non‑refundable | Steam handles billing currency | Access typically remains until period ends |
| App Store / Google Play | Manage subscriptions in Apple/Google account settings | Platform refund policies may allow refunds; EA virtual currency non‑refundable | Handled by platform (Apple/Google) | Access usually continues until the end of the billing period |
How to choose
Confirm where your subscription is billed before cancelling and check platform refund rules if you need a charge reversed.
Keep documentation of cancellations and any confirmation emails or screenshots in case you need to follow up with support.
After cancelling
Follow‑up steps
Save cancellation confirmation and check your next billing statement to ensure charges stopped. Monitor your account status to confirm it reverts to free/preferred at period end.
If charges continue, contact the billing platform (Steam, Apple, Google) first, then SWTOR/EA support with your documentation.
Helpful links
- SWTOR official site
- Steam Support (subscriptions)
- Apple: Cancel subscriptions
- Google Play: Cancel or change a subscription
- EA Help / SWTOR support
Address
Corporate mailing address
If you need a postal address for formal correspondence, EA's corporate address is:
Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065, USA.
Notes on postal cancellations
No specific New Zealand postal cancellation address for SWTOR was found in the source data. Online cancellation via the Account Subscriptions page is the usual method.
If you intend to send postal correspondence, include full account details and copies of receipts, and retain tracking information for your records.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.