Cancel Tebex: Easy Method

What is Tebex

Overview

Tebex is a platform that provides webstores and payment processing for game servers and creators, offering tools like packages, coupons, webstore editing, and payment handling.

It supports recurring subscriptions for creators and checkout stores for customers, with features such as multi-currency support, fraud protection and analytics.

Who uses Tebex

Creators and server owners use Tebex to sell digital goods and subscriptions for games and online communities.

Customers interact with Tebex through checkout pages, subscription emails, or mobile store platforms when applicable.

How to cancel Tebex

Cancel a subscription from the web (Tebex Checkout)

• Open the subscription email you received from Tebex and click the "Cancel" button included in the message.
• Or visit the Tebex payment-history portal via https://checkout.tebex.io, sign in if required, and cancel the subscription there.
• Cancellation from these web options stops future billing immediately; keep the confirmation email or screenshot for your records.

Cancel a creator (store owner) plan in the Tebex dashboard

• Log in to the Creator dashboard at https://server.tebex.io.
• Go to "Plans" in account settings and click "Downgrade" under the Starter Plan to cancel paid plan billing.
• Confirm the downgrade and keep any confirmation or invoice that shows the change to avoid future charges.

Cancel via App Store or Google Play

• If you subscribed through the Apple App Store or Google Play, Tebex cannot cancel these subscriptions directly.
• Use Apple or Google subscription management to cancel: see Apple's guide at Apple subscriptions and Google Play's guide at Google Play subscriptions.

What happens when you cancel

Access and service continuation

Cancellation of a subscription stops future recurring billing immediately for web-based Tebex subscriptions.

Existing access may continue until the end of the current paid period depending on the plan and billing settings; check your confirmation message for specifics.

Data, packages and store content

Your store content and account data are typically retained according to Tebex's data retention policies, but you should export any important data before making major changes.

If you downgrade or cancel a creator plan, some paid features (like custom domain or HTML editor) may be disabled once the plan change takes effect.

Will I get a refund?

General refund policy

For most digital purchases through Tebex Checkout, purchases are final and non‑refundable except where required by applicable consumer law.

This includes situations where a user is banned or the server is offline; the published policy states no refunds in these normal cases.

Exceptions and regional rules

• EU consumers have a 14-day right of withdrawal for digital purchases if delivery has not begun; this right ends once content delivery starts with explicit consent.
• Pre-paid creator subscription time is non‑refundable even if unused.
• If local law (for example, New Zealand consumer protections) or demonstrable misleading conduct applies, you may have additional remedies despite Tebex's standard policy.

Tebex plans and pricing

Overview of available plans

Tebex publicly lists at least two main plan tiers: Starter (free) and Plus (paid monthly).

New Zealand Dollar pricing is not published; the Plus plan price is shown in GBP on official pages.

Plan table

Your consumer rights in New Zealand

Applicable law

New Zealand does not have an EU‑style statutory right to withdraw from digital purchases simply because you change your mind.

Key protections come from the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

What those laws protect

• If Tebex engages in misleading or deceptive conduct (for example, unclear automatic renewal terms), this may breach the Fair Trading Act and give you remedies.
• If digital goods are faulty, not as described, or not fit for purpose, the Consumer Guarantees Act may apply even if the provider's terms say "no refunds."

Customer experiences

Positive feedback

Many users praise Tebex's support team for being fast and professional, with quick resolution of technical issues.

Customers also report the platform is intuitive and simplifies game-store management for creators.

Negative feedback

Common complaints include unexpected recurring charges and difficulties finding or using cancellation options.

Some users report slow or ignored support and needing to contact banks or issue chargebacks when problems are not resolved promptly.

Documentation checklist

Essential items to gather

• Subscription or transaction ID from emails or checkout receipts.
• Screenshots of subscription emails, dashboard plan pages, and cancellation attempts.
• Bank or card statements showing the charge(s) in question.

Helpful supporting records

• Correspondence with Tebex support, including dates and ticket numbers.
• Details of platform used to subscribe (web checkout, Apple App Store, Google Play) and any confirmation pages.

Common mistakes

Not checking which platform billed you

Users often assume Tebex billed them directly when the charge came from Apple or Google Play; those subscriptions must be cancelled through the app stores.

Check your card statement and subscription emails to identify the billing origin before contacting support.

Missing or not saving cancellation confirmation

Some people cancel but do not keep confirmation, then later are surprised by another charge and lack proof of cancellation.

Always save the confirmation message, take screenshots of the cancellation page, and note any confirmation IDs.

Comparative recap

At-a-glance comparison

After cancelling

Next steps to take

• Save any cancellation confirmations and monitor your card statement for further charges.
• If charges continue, contact Tebex support and provide your documentation; if unresolved, contact your bank or card issuer.

Useful links

• Tebex Creator dashboard (login)
• Tebex checkout / payment-history portal
• Manage subscriptions on Apple
• Manage subscriptions on Google Play
• New Zealand consumer protection information

Address

Registered postal address

Tebex Limited, Levy Cohen & Co, 5.2 Central House, 1 Ballards Lane, London, United Kingdom, N3 1LQ.

Notes on contacting by post

Tebex does not appear to publish a New Zealand postal address; use the UK registered office for formal written notices by post.

For quicker responses, use the dashboard support channels or the checkout portal links above.