Cancel The Elder Scrolls Online: Easy Method

What is The Elder Scrolls Online

Overview

The Elder Scrolls Online (ESO) is a massively multiplayer online role‑playing game set in Tamriel.

Players can buy the base game, optional chapters, and a recurring ESO Plus subscription for extra perks.

Platforms

ESO is available on PC/Mac, Steam, PlayStation, Xbox, iOS (companion purchases) and via Google Play for mobile items.

How you buy and manage subscriptions depends on the platform you used to purchase ESO or ESO Plus.

How to cancel The Elder Scrolls Online

PC / Mac / Epic (ESO official site)

• Go to account.elderscrollsonline.com and sign in.
• Choose Manage Membership → Cancel Membership.
• Confirm; a banner and confirmation email indicate the cancellation. Benefits continue until period end.

Steam, PlayStation, Xbox, App Stores

• Steam: Open Steam → Account Details → Manage Subscriptions → find ESO Plus → Cancel. You will see "Cancelled" under Next Billing Date.
• PlayStation / Xbox: Cancel via your Sony or Microsoft account subscriptions; you cannot cancel these via the ESO site.
• App Store (iOS): Cancel via your Apple ID subscriptions in Settings or use reportaproblem.apple.com for refund requests.
• Google Play: Cancel in the Google Play Subscriptions section; billing stops at period end unless refund policy applies.

What happens when you cancel

Access to ESO Plus benefits

When you cancel ESO Plus you retain membership benefits until the end of the current paid period.

After that date the subscription perks (Craft Bag, crowns from ESO Plus, DLC access tied to membership) end.

Renewals and billing

Cancellation stops recurring billing. You will not be charged for future periods after the current period ends.

On some platforms you will see a clear "Next Billing Date" or "Cancelled" status in your account settings.

Account data and entitlements

Game progress and purchased items tied to your account remain unless platform policies or Terms specify otherwise.

Downloadable purchases and crowns you already own typically remain with the account after cancellation.

Will I get a refund?

ZeniMax / Bethesda policy

ZeniMax states refunds are provided only as required by local law; otherwise refunds are not generally offered by the publisher.

Contact Bethesda Support to discuss eligibility because refunds may be granted where local consumer law requires it.

Platform and regional exceptions

• PlayStation Store (NZ): You generally have 14 days to cancel and request a refund for purchases that you have not started downloading, streaming or using.
• Google Play: Sales are generally final; refunds are exceptions and decided by Google or the provider.
• App Store (Apple): New Zealand consumers retain statutory rights; refunds can be requested via reportaproblem.apple.com.

How to request a refund

Start by contacting the platform where you purchased (Steam, Sony, Microsoft, Apple, Google) for their refund process.

If the purchase was via the ESO website, contact Bethesda Support and explain your situation with proof of purchase.

The Elder Scrolls Online plans and pricing

Subscription plans

Below are typical NZ digital storefront prices for ESO Plus and sample store prices for the base game and bundles.

Prices may vary with promotions or regional store changes.

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer laws such as the Consumer Guarantees Act and Fair Trading Act provide non‑excludable rights.

These rights can entitle buyers to remedies for faulty or non‑compliant digital content even if terms say otherwise.

Digital content and cancellations

Digital content accessed immediately may limit change‑of‑mind refunds, but NZ law still provides guarantees for quality and fitness for purpose.

Eligibility for refunds or remedies may depend on whether the content is faulty or not as described, not only on the publisher's stated policy.

Customer experiences

Positive feedback

Players praise ESO for strong storytelling, an immersive world, and long‑term value.

Some users note ESO Plus offers value through crowns, DLC access and convenience.

Negative feedback

Many reviews mention slow or generic customer support that may require escalation.

Other common complaints include bugs, performance issues and concerns about monetisation (e.g., Crown Crates).

Documentation checklist

What to gather before contacting support

• Account email or user name associated with your ESO/Bethesda account.
• Order or transaction ID from the platform receipt (Steam, PlayStation, Xbox, Apple, Google).
• Date of purchase, subscription start and next billing date.
• Screenshots of subscription status or billing entries if available.

Where to send documentation

• If bought on ESO site: contact Bethesda Support via the Bethesda.net help pages.
• If bought on console or app stores: use the platform's support and refund request forms (Steam, Sony, Microsoft, Apple, Google).

Common mistakes

Trying to cancel in the wrong place

Example: attempting to cancel a PlayStation or Xbox subscription through the ESO website.

Console subscriptions must be cancelled through Sony or Microsoft account subscription settings.

Missing proof of purchase or account details

Example: contacting support without transaction IDs or the account email slows resolution.

Always include receipts and screenshots to speed up cancellation or refund requests.

Comparative recap

Platform comparison

The table below summarises where to cancel and typical refund likelihood by platform for New Zealand buyers.

Use platform links for the fastest resolution.

After cancelling

Check your account

Confirm the cancellation banner or "Cancelled" status and keep any confirmation emails for your records.

Monitor your payment method to ensure no unexpected charges occur after the period end.

Helpful links

• ESO account management: account.elderscrollsonline.com
• Bethesda Support pages: https://help.bethesda.net
• Apple refunds: reportaproblem.apple.com
• Google Play subscriptions: Google Play Subscriptions
• Steam support subscriptions: Steam Support

Address

Publisher postal contact

ZeniMax Media Inc., Attn: ZeniMax Customer Service

1370 Piccard Drive, Rockville, Maryland 20850, USA

Notes on postal contact

ESO directs most account and refund matters to online support forms rather than postal mail.

If you choose to send postal correspondence, include account details and proof of purchase to expedite handling.