Cancel Centr: Easy Method

What is Centr

Centr is a fitness, nutrition and wellness app offering workouts, meal plans and coaching content created by Chris Hemsworth's team. The service is delivered via subscriptions on web and mobile app stores.

Centr provides guided programs, recipes and progress tracking across multiple subscription tiers and promotions. Access and billing depend on where you subscribed (web, Apple, or Google).

Core features

Workouts, meal plans, mindfulness and progress tracking are the main features included across Centr plans. Content is delivered in the app and via the web dashboard.

Where subscriptions live

Subscriptions are managed either by Centr (web / centr.com) or by the app stores (Apple App Store or Google Play). The managing platform controls cancellations and refunds in many cases.

How to cancel Centr

Cancel via the web (centr.com)

• Email hello@centr.com with the email address tied to your account and a clear request to cancel your subscription.
• Web cancellations are typically processed within ~24 - 48 hours; you keep full access through the end of the current billing period.
• Include order or subscription ID if you have it to speed verification.

Cancel via Apple App Store (iOS)

• On iOS: Settings → Your Name → Subscriptions → CENTR → Cancel Subscription.
• Access continues until the current billing period ends; cancel at least 24 hours before renewal to avoid being charged.

Cancel via Google Play Store (Android)

• In Google Play Store: Profile → Payments & subscriptions → Subscriptions → CENTR → Cancel subscription.
• Access continues until the end of the current billing period; cancel at least 24 hours before renewal to avoid the next charge.

What happens when you cancel

Access after cancellation

If you cancel through the web, you normally keep full access until the end of your current billing period. Web refunds, if issued, can end access immediately.

Renewal and billing

App store subscriptions auto-renew through Apple or Google unless cancelled in the store. Cancelling in the app but not in the store can lead to continued charges.

Account data and content

Your account data and progress are typically retained unless you request deletion. If you want data removed, contact hello@centr.com for options and verification steps.

Will I get a refund?

Refunds for web (centr.com) subscriptions

• Centr processes refunds for the most recent charge for unauthorized or duplicate charges and billing errors.
• No prorated refunds for unused time are typically offered; refunds usually lead to immediate loss of access.

Refunds via Apple App Store

• Apple controls App Store refunds; request one at reportaproblem.apple.com.
• Apple reviews requests in ~2 - 5 business days; if approved, processing takes about 3 - 5 business days.

Refunds via Google Play Store

• Google controls Play Store refunds. Automatic approval is common within a 48‑hour window, but decisions after that are discretionary.
• If Google denies a refund, CENTR may assist but cannot force Google to refund; processing if approved is ~3 - 5 business days.

Centr plans and pricing

Available plans (Apple App Store NZ storefront)

The following pricing was found in the New Zealand App Store. Plan names and tiers appear inconsistent; features are generally full access per Centr documentation.

Price list

Your consumer rights in New Zealand

Statutory guarantees

Under New Zealand consumer law, a business cannot use a no-refund policy to override statutory consumer guarantees. If a service is faulty or misrepresented, you may be entitled to a remedy such as a repair, replacement or refund.

Steps if you believe you're unfairly charged

• Contact Centr first (hello@centr.com) with evidence and a clear refund request.
• If unresolved, consider contacting the Commerce Commission or Consumer Protection NZ for guidance or to escalate the dispute.

Helpful agencies

For complaints or guidance use the Commerce Commission: comcom.govt.nz.

For consumer help and information use Consumer Protection NZ: consumerprotection.govt.nz.

Customer experiences

Positive feedback

• Users praise the variety of workouts, recipes and meal planning, noting the app helps long-term fitness and convenience.
• Some users reported fast resolution of technical issues and occasional crediting of extra months as compensation.

Negative feedback

• Many complaints describe being charged after cancelling, difficulty cancelling and unresponsive support.
• Some users report unsolicited charges, repeated patterns of post-cancellation billing and no refunds despite requests.

Takeaway

Overall reviews indicate good content but a pattern of billing and cancellation friction for some customers. Documenting actions and receipts improves chances of a swift resolution.

Documentation checklist

What to gather before contacting support

• Receipt or order ID from the email or app store purchase record.
• Screenshots of subscription status in the Apple or Google account or Centr app.
• Dates and times of attempted cancellations and any confirmation messages.
• Bank or card statements showing the charge(s) in question.
• All correspondence with Centr or app-store support (emails, chat transcripts).

Optional supporting items

• Proof of trial start and cancellation if related to a trial period.
• Any promotional terms that show a different billed amount or period.

Common mistakes

Not cancelling in the right place

Many people delete the app but forget to cancel the subscription in the Apple or Google account. That leaves the subscription active and billing continues.

Waiting until the last minute

Canceling too close to the renewal time can result in being charged. App stores recommend cancelling at least 24 hours before renewal.

Not saving confirmation

Failing to keep a cancellation confirmation or receipt makes disputes harder to resolve. Always save emails, screenshots or reference numbers.

Comparative recap

At-a-glance comparison

After cancelling

Immediate next steps

• Save confirmation emails or screenshots showing the subscription status and cancellation time.
• Check your bank or card statement to confirm no further charges appear after the billing period ends.

If you were charged after cancelling

• Contact the platform first (Apple or Google) if you used their store, or email hello@centr.com if you subscribed via the web.
• If unresolved, contact your card issuer to dispute the charge and consider contacting NZ consumer agencies for help.

Useful links

• Centr website
• Apple: report a problem
• Google Play: cancel a subscription
• Commerce Commission (NZ)
• Consumer Protection NZ

Address

Postal address for subscription cancellation

There is no New Zealand postal address available for cancelling Centr subscriptions. Subscriptions must be cancelled via the web, Apple or Google platforms or by email to hello@centr.com.

Product returns and physical items

For product returns (equipment), Centr provides US return addresses on certain pages, but these do not apply to subscription cancellations in New Zealand.