Cancel City Fitness: Easy Method

What is City Fitness

Overview

City Fitness is a nationwide gym chain in New Zealand offering 24/7 access, group classes and tiered membership plans. Facilities range from basic gym floors to premium recovery rooms and studios depending on the plan.

Who it suits

City Fitness suits members who want flexible week-to-week plans, multiple club access on higher tiers, and a mix of classes and amenities. Pricing and features vary by plan and promotions.

How to cancel City Fitness

Required notice

Official City Fitness Terms & Conditions require at least four (4) weeks' written notice to terminate a membership. This is the controlling requirement over informal sources that suggest shorter notice.

Step-by-step cancellation

• Obtain the prescribed cancellation form from your home club or download it from the City Fitness help page: CityFitness Terms & Conditions.
• Complete the form with your membership details and intended termination date (allow at least four weeks).
• Submit the completed form in one of the approved ways: in person at your home club, by post to the corporate address below, by SMS or by email as specified in the Terms & Conditions.
• Do not rely on the mobile app for cancellation; the app cannot process membership termination.
• Keep a copy of your submitted form and request written confirmation of receipt from City Fitness.

What happens when you cancel

Access until the notice end date

After you submit a valid cancellation, your membership remains active until the end of the four‑week notice period. You can continue to use your membership until that date.

Payments and renewal

Direct debits will normally continue until the cancellation effective date. If you do not receive a confirmation, payments may continue; retain proof of submission to resolve any ongoing debits.

Will I get a refund?

Standard policy

City Fitness Terms & Conditions do not provide a general 14‑day cooling‑off refund for membership fees. There is no expressed right to a refund of unused fees in the standard terms.

Possible exceptions

• Breaking a fixed‑term contract early may incur an exit fee; in some cases (e.g., relocation) City Fitness may waive fees if you provide supporting evidence such as a change of address.
• Refunds or fee waivers are not guaranteed and are handled case‑by‑case; keep documentation and seek written confirmation for any agreed outcome.

City Fitness plans and pricing

Headline plans

Below are the current advertised weekly plans and core features for City Fitness New Zealand (early 2026 rates).

Pricing table

Your consumer rights in New Zealand

Fair Trading and pricing transparency

Under New Zealand law, advertised prices must include all compulsory fees. The Commerce Commission has taken action against City Fitness over a compulsory transaction fee that was not included in headline pricing.

Dispute options

• If you believe you were misled or charged incorrectly, you can raise the issue with City Fitness and retain all evidence of communications.
• You may pursue bank chargebacks, cancel direct debits, or make a claim through the Small Claims Tribunal if informal resolution fails.
• For regulatory information see the Commerce Commission: Commerce Commission news.

Customer experiences

Positive feedback

Many members praise City Fitness for clean, modern facilities, helpful staff and a wide class timetable. Reviewers frequently mention good value for money at advertised weekly rates.

Negative feedback

Common complaints include crowding at peak times, occasional reception issues, and disputes over fees or cancellation handling. Some customers have reported needing bank assistance to stop unwanted debits.

Documentation checklist

What to bring or include

• Completed prescribed cancellation form (from home club or City Fitness help page).
• Photo ID and membership number for verification when submitting in person.
• Proof of circumstances for special cases (e.g., relocation documents) if requesting early contract release or fee waiver.
• Copies of all correspondence and a dated record of when you submitted the cancellation.

Common mistakes

Assuming app cancellation works

Many members mistakenly try to cancel via the mobile app. City Fitness requires the prescribed form submitted through approved channels; the app does not process cancellations.

Not allowing enough notice or lacking confirmation

Another frequent error is failing to give at least four weeks' written notice or not obtaining written confirmation of receipt. Without confirmation, direct debits may continue and you will need proof to dispute charges.

Comparative recap

Quick comparison

The table below summarises plan differences to help you decide before cancelling or downgrading.

Comparison table

After cancelling

What to check

Ensure you receive written confirmation from City Fitness that your cancellation form was received and the effective end date. Keep this confirmation until any billing matters are resolved.

Helpful links and next steps

• City Fitness Terms & Conditions and cancellation form: City Fitness help.
• Consumer guidance and informal cancellation tips: Subcircle gym membership guide (note: it conflicts with official 4‑week requirement).
• Regulatory information about pricing transparency: Commerce Commission.

Address

Postal address for cancellations

Send postal cancellation forms and supporting documents to City Fitness corporate headquarters:

City Fitness New Zealand, 40 Vanguard Street, Nelson 7010, New Zealand

Tip for postal submissions

Use tracked post where possible and retain proof of posting. If you submit in person, get a stamped copy or written receipt from the club for your records.