Cancel JEFIT online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jefit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Jefit: Easy Method
What is Jefit
Overview
Jefit is a workout and strength-training app that helps users plan, track and analyse gym workouts. It offers routines, an exercise library and progress tracking across free and paid tiers.
Core features
Key features include customizable routines, exercise logging, training reports and syncing across devices. Paid "Elite" plans add advanced tracking, no ads and extra reports.
How to cancel Jefit
If you subscribed via Apple App Store
- Open your Apple ID settings on iPhone, iPad or via the App Store on Mac.
- Go to Subscriptions, find Jefit, then choose Cancel Subscription.
- Cancel at least 24 hours before renewal to avoid being charged for the next period.
- For the app listing see Jefit on the App Store.
If you subscribed via Google Play
- Open the Google Play Store app and tap your profile, then Payments & subscriptions → Subscriptions.
- Select Jefit and tap Cancel subscription to stop future billing.
- Do not rely on uninstalling the app; uninstalling does not cancel subscriptions.
- General cancellation steps are summarised here: Cancel via Google Play guide.
If you subscribed directly via Jefit web
- Sign in at jefit.com.
- Go to Account Settings → Billing / Subscription / Manage account and choose Cancel.
- After cancelling you typically retain access until the end of the current billing period.
- Refer to Jefit terms for account management details: Jefit Terms of Use.
What happens when you cancel
Access after cancellation
If you cancel a paid plan you usually keep paid features until the end of the already-paid billing period. Access then reverts to the free tier unless you resubscribe.
Auto-renewal and billing
Cancellation stops future auto-renewals but does not automatically refund past payments in most cases. Timing matters - cancel before the renewal cutoff (see store-specific rules).
Account and data
Your account and logged workout data typically remain under your account after downgrade. Check Jefit's data/export options if you want to keep a local copy.
Will I get a refund?
Jefit's standard refund policy
Jefit’s stated policy is that paid subscription fees are non-refundable except where required by law or in exceptional cases at the company’s discretion.
See the policy summary in Jefit’s terms: Jefit Terms of Use.
Money-back guarantee for web purchases
- Direct web purchases may qualify for a money-back guarantee if requested within 30 days and you supply evidence of at least four consecutive days of program adherence (e.g., screenshots of workouts).
- Requests are reviewed case-by-case and must meet the stated conditions.
In-app purchases via stores
- App Store and Google Play purchases are handled by Apple/Google; store refund policies apply.
- Jefit directs users to request refunds through the relevant store when the purchase was made there.
EU and consumer withdrawal rights
EU customers have 14-day withdrawal rights for digital content unless performance began with explicit consent and acknowledgement that rights are lost.
If you are in the EU check the terms and the point of sale rules that may affect refund rights.
Jefit plans and pricing
Current and legacy plans
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Elite Monthly (current) | NZ$21.65 per month (approx.) | Monthly | All Basic features + no ads, training reports, advanced tracking, compare records, pro tips, premium plans |
| Elite Yearly (current) | NZ$116.65 per year (~NZ$9.72/month) | Annual | All Basic features + no ads, training reports, advanced tracking, compare records, pro tips, premium plans |
| Elite Monthly (legacy) | NZ$36.65 per month (approx.) | Monthly (legacy) | May include same Elite features but outdated pricing |
| Elite Yearly (legacy) | NZ$196.65 per year (~NZ$16.39/month) | Annual (legacy) | May include same Elite features but outdated pricing |
Pricing notes
Prices are converted from USD using an approximate rate (1 NZD ≈ 0.60 USD) and may vary slightly on the App Store due to conversion and taxes.
How to confirm your exact charge
Check the receipt or subscription page in the App Store, Google Play or your Jefit account to see the exact amount charged in NZD.
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand consumer law, statutory guarantees can apply to digital services that are faulty, not delivered or not as described.
These rights can entitle you to remedies such as repair, replacement or refund even if a provider’s own policy says no refunds.
How to use your rights
- Document the problem and contact Jefit support first to seek a resolution.
- If unresolved, you may use your evidence to make a claim via your payment provider, bank chargeback, or the Commerce Commission/Consumer NZ guidance.
Keep evidence
Retain receipts, screenshots of faults, workout logs, support emails and bank statements to support any dispute under consumer law.
Customer experiences
Positive feedback
- Users praise Jefit for ease of use, strong workout tracking and a robust free tier with a large exercise library.
- Reviews highlight structure, customisation and motivation as strengths.
Common complaints
- Frequent issues include aggressive paywalls, high subscription cost, app bugs and login problems.
- Many reports describe payment/refund problems via Google Play, difficulty cancelling VIP subscriptions, and confusion over auto-renewal.
What to expect when contacting support
Some users report delays or unclear responses from support. Be prepared to supply receipts and screenshots to speed up resolution.
Documentation checklist
Essential documents
- Purchase receipt from App Store, Google Play, or Jefit web.
- Subscription confirmation or account settings screenshot showing plan details.
- Bank or card statement showing the charge.
Supporting evidence
- Screenshots of workouts (for the 30-day web money-back proof requirement).
- Copies of support correspondence and dates/times of contact attempts.
- Error messages, screenshots of app bugs, and timestamps of failed syncs.
Common mistakes
Uninstalling instead of cancelling
Many users mistakenly uninstall the app and assume the subscription is cancelled. Uninstalling does not stop billing from the App Store or Google Play.
Waiting too long to cancel
Missing the renewal cutoff (for Apple at least 24 hours before renewal) can result in an unwanted charge for the next period.
Not using the correct cancellation route
Attempting to cancel via Jefit web when the subscription was bought through Apple/Google will not stop store-billed renewals. Always cancel with the original seller.
Comparative recap
Quick comparison table
| Subscription route | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Apple App Store | Cancel via Apple ID Subscriptions (Apple settings) | Low from Jefit; request via Apple if eligible | Cancel ≥24 hours before renewal. See App Store listing: App Store |
| Google Play | Cancel via Google Play → Payments & subscriptions → Subscriptions | Low from Jefit; request via Google Play if eligible | Uninstalling does not cancel. See cancellation guide: Google Play guide |
| Jefit web | Sign in at jefit.com → Account → Billing/Subscription → Manage account → Cancel | Possible for web purchases within 30 days under the money-back guarantee if evidence provided | Access continues until period end; see Terms of Use |
Key takeaway
Always cancel through the original point of purchase and keep documentation to support any refund or dispute.
After cancelling
Verify billing and receipts
Check your bank or card statements to ensure no further renewals occur after cancellation date. Save receipts for reference.
Contacting support and escalation paths
- If issues persist, contact Jefit support via the website or the support address in the terms: Jefit Terms of Use.
- For store purchases, submit refund requests to Apple or Google Play through their refund processes.
Useful links
Address
Company mailing address
Jefit (United States office): 830 Stewart Dr. Ste. 105, Sunnyvale, California 94085, United States.
Note about New Zealand address
No New Zealand-specific postal address for Jefit was found. Use the US address or web support channels for formal correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.