Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Curable service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Curable: Easy Method
What is Curable
Overview
Curable is a digital health service offering pain-management programs and related services, and also operates a marketplace for some health products and Drugs@Home orders.
The company operates multiple consumer-facing services and subscriptions (Curable Health app and consult.curable.care), and maintains corporate offices in the United States.
Services and channels
Services include in‑app subscriptions (iOS/Android), web bookings and purchases through consult.curable.care, and pharmacy-style fulfilment for some orders (Drugs@Home).
Cancellation and refund rules vary by channel: web orders, dispatched goods, and digital subscriptions have different processes and exceptions in the provider's terms.
How to cancel Curable
Cancelling web orders or consult bookings
- Go to the Curable website for bookings: consult.curable.care and follow the site cancellation options if available.
- Or email support: support@curable.care requesting cancellation; include your order ID, account email and booking details.
- Timing matters: cancellation before order confirmation normally incurs no fee; after confirmation there may be a small fee (listed in the provider terms in Indian rupees).
Cancelling digital subscriptions (app stores and web)
- In‑app (iOS) subscriptions: cancel via the Apple App Store subscription settings on your device. Curable's terms note app subscriptions are managed through app stores.
- Android / Google Play: cancel via Google Play subscription management on your device.
- Web or Curable Health account: follow in‑app/account instructions or email support@curablehealth.com for account-level assistance.
Special cases (physical goods, Drugs@Home)
- If an order has been dispatched, cancellation may not be possible and may incur dispatch or rescheduling charges (provider terms list specific rupee amounts).
- For product issues or mismatches, report within the vendor-specified timeframes (see Refund section below).
What happens when you cancel
Access after cancellation
For recurring app subscriptions, access typically continues until the end of the current billing period.
For annual subscriptions, cancellation will usually stop renewal but keep access until the year ends; monthly subscriptions end at the month’s end.
Renewal and billing
App-store subscriptions are billed by Apple/Google; cancellation must be made through those stores to prevent auto-renewal.
Web billing and one‑off orders are handled by Curable’s web services; fees for late cancellations or dispatched items may apply as noted in their terms (amounts shown in Indian rupees).
Data and account handling
Cancelling a subscription does not necessarily delete your account or data; request data deletion via support channels if required.
Check Curable's privacy policy or contact support for explicit instructions about data removal or retention.
Will I get a refund?
General refund policy for web/physical orders
According to Curable's web terms, full refunds are available if cancellation occurs before delivery or before the service commences, subject to vendor confirmation.
If payment has been collected and the provider confirms eligibility, a full refund may be issued; if payment has not yet been collected, terms note there may be no refund required.
Drugs@Home and product exceptions
- Refunds for Drugs@Home orders are limited to mismatched items, damaged goods, spurious/defective products, or items expiring within less than 3 months.
- Report product issues within 7 days of receipt. Refunds are processed after vendor confirmation and usually take about 10 working days to return to the original payment method.
Digital subscriptions (Curable Health)
Curable Health's terms state subscription fees are generally non‑refundable and no prorated credits are provided, except where required by local law.
In New Zealand you may still have rights under the Consumer Guarantees Act (see Rights section) that allow remedies even if terms say no refunds.
Curable plans and pricing
Typical App Store pricing (NZ)
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (iOS in-app) | NZ$19.99 | Monthly | Full access via iOS subscription |
| Annual (iOS in-app) | NZ$179.99 | Annual | Full access via iOS subscription |
| Annual (Healthify reference) | NZ$118.00 | Annual | Renewing annual subscription (local review estimate) |
Pricing notes
Curable’s official website sometimes advertises USD promotional rates when billed annually; App Store NZ prices are the clearest NZD reference.
Prices shown here are from public sources and user reports; actual in‑app prices may include taxes or vary by region and time.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
In New Zealand, digital services and products are covered by the CGA: they must be of acceptable quality, fit for purpose, and supplied with reasonable care and skill.
If a Curable service or product fails to meet these guarantees you can seek remedies such as repair, replacement or refund, even if the provider’s terms try to exclude them.
Fair Trading Act
The Fair Trading Act prohibits misleading or deceptive conduct and requires clear disclosure about prices, charges and subscription renewal terms.
Unclear auto‑renewal practices, hidden cancellation processes, or misleading subscription offers may breach this Act.
Digital products and refunds
For digital subscriptions that do not work as described, you retain rights under the CGA to request a remedy, including a refund if necessary.
App-store purchases can also be subject to the app store’s own refund processes (Apple/Google) alongside statutory rights.
Customer experiences
Positive feedback
Some users report helpful and understanding customer support staff who resolved issues when contacted directly.
One reviewer noted a staff member (“Jake”) who addressed concerns in a satisfactory way.
Negative feedback
Several customers across public reviews report difficulty cancelling subscriptions and continued auto‑billing despite cancellation attempts.
Complaints include delayed or denied refunds, confusing free trial renewals and unclear notification about charges, particularly via app-store renewals.
What this means for you
Direct, documented contact with Curable support usually helps resolve routine issues; however persistent problems in public reviews suggest keeping careful records and using app-store controls where relevant.
If you cannot resolve a dispute, New Zealand consumer protections provide further options (see Documentation and Rights sections).
Documentation checklist
Essential items to gather
- Order number, booking reference or subscription receipt (from email or account).
- Account email and full name used for the purchase.
- Dates of purchase, cancellation attempts and any confirmation messages.
Evidence for refunds or disputes
- Screenshots of subscription settings showing cancellation (App Store/Google Play).
- Photos of damaged products, packaging and expiry dates for Drugs@Home claims.
- Bank or card statements showing charges and dates for disputed payments.
Common mistakes
Not cancelling in the right place
A common error is cancelling within the app or on the website while forgetting that the App Store or Google Play manages billing for in‑app subscriptions.
Always cancel through the store that billed you (Apple for iOS, Google for Android) to stop auto‑renewal.
Missing proof of cancellation
Another mistake is failing to keep screenshots or confirmation emails after cancelling; without proof, disputes take longer to resolve.
Capture confirmation screens and save emails immediately after cancellation attempts.
Assuming terms override local law
Some users expect provider terms to remove all rights to refunds; under New Zealand law statutory rights (CGA) may still apply.
If a service does not meet statutory guarantees, insist on your legal remedies and document everything.
Comparative recap
At-a-glance comparison
| Item | How to cancel | Refund possibility | Typical fee / timing |
|---|---|---|---|
| Web booking / consult.curable.care | Email support@curable.care or use site options | Full refund if cancelled before delivery/commencement; vendor-confirmed refunds after commencement | No fee before confirmation; after confirmation small fee (₹21); after dispatch/reschedule ₹80 per provider terms |
| App-store subscription (iOS/Android) | Cancel via Apple App Store or Google Play subscription settings | Provider says no refunds generally; CGA may allow refund if service faulty | Access until period end; billing managed by store; processing varies by store |
| Drugs@Home / physical goods | Email support and report issues within 7 days for defective/mismatched items | Refunds allowed for mismatched, damaged, defective or near-expiry items; vendor confirmation required | Refund processed after vendor confirmation, ~10 working days to return to payment method |
Key takeaways
Cancel app subscriptions through the app store to stop renewals; cancel web orders early to avoid dispatch fees.
Keep clear records and use New Zealand consumer law protections if you cannot get a fair resolution from Curable.
After cancelling
Follow-up actions
- Save cancellation confirmations and monitor your bank or card for refunds or stopped renewals.
- If charged after cancelling, contact Curable support first and provide your documentation.
Escalation and next steps
- If Curable does not resolve the issue, you can seek support from New Zealand consumer authorities or consider filing a complaint with the Commerce Commission or Consumer Protection bodies.
- Use statutory rights under the CGA and Fair Trading Act when applicable.
Helpful links
- Curable Health terms
- consult.curable.care terms
- New Zealand: Consumer Guarantees Act guidance
- New Zealand: Fair Trading Act guidance
Address
Corporate address
Curable Inc., 201 Milwaukee Street, Denver, Colorado 80206, United States.
Curable does not appear to maintain a dedicated postal address in New Zealand; for local help use the email support channels listed above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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- prevent the recipient from contesting the legal scope of the mail.