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Cancel CUROLOGY
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Curology service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Curology: Easy Method
What is Curology
Service overview
Curology is an online dermatology service that provides personalised prescription and non-prescription skincare products through a subscription model. Customers complete an online intake, receive a custom formula from a provider, and get ongoing shipments and support.
Presence in New Zealand
Curology operates from the United States and does not have a physical retail presence in New Zealand. New Zealand customers access Curology via the website and international shipping, and payments are billed in USD and converted by the payment provider.
How to cancel Curology
Via your curology.com account (recommended)
- Sign in at curology.com.
- Open your account and go to the "Payment Information" or subscription section.
- Follow the on-screen option to cancel your membership/subscription.
- Ensure cancellation is completed at least two business days before your next shipment to avoid the upcoming charge.
Other methods: email, phone, app stores
- Email: contact hello@curology.com or support@curology.com requesting cancellation; include your account email and order details.
- Phone: you may call +1 (415) 200-2060 to request cancellation and confirm with the agent.
- App Store / Google Play: if you subscribed through a mobile platform, manage or cancel via the App Store or Google Play subscription settings for that platform.
What happens when you cancel
Shipments and renewal
Cancellations made at least two business days before the next shipment prevent that shipment and the associated charge. Cancellations made later will typically take effect the following billing cycle.
Account access and data
Your account and provider message history are usually retained according to Curology's policies after cancellation, but access to active prescription refills and scheduled shipments will stop.
Save any records you may need (messages, photos, receipts) before you lose convenient access.
Will I get a refund?
Subscription refunds and first-shipment policy
Curology offers a "First Shipment Refund" if first-time subscribers contact hello@curology.com within 28 days of delivery to request a refund for the first trial shipment.
After that window, subscription-based products are generally non-returnable and non-refundable under Curology's terms, except where required by law.
Non-subscription purchases and exceptions
- Non-subscription, non-prescription items bought online may be returned for credit or refund at the company's discretion if requested within 14 days of delivery.
- Prescription products purchased outside a subscription are not refundable per the terms.
- Under New Zealand law, faulty or significantly misdescribed goods are eligible for remedies regardless of commercial return policies; keep proof of issue.
Curology plans and pricing
Subscription plans
Prices are billed in USD and convert to NZD via your payment provider. Typical plans include a low-cost first month trial and ongoing custom-formula shipments.
One-time and non-prescription items
Non-prescription retail items can be purchased as one-time orders (NZD pricing may appear via third-party importers).
| Plan | Price | Period | Features |
|---|---|---|---|
| First Month Trial (Curology subscription) | USD 5.45 (shipping only; approximate NZD 8 - 9) | One-time (first month trial) | Personalized prescription, daily essentials, provider support |
| Custom Formula Subscription (ongoing) | USD 70 per shipment (user-reported) | Per shipment (approx every 60 days) | Custom prescription formula, ongoing provider support |
| Gentle Acne Cleanser (non-prescription, via Ubuy) | NZD 72 | One-time purchase | 2.5% Benzoyl Peroxide cleanser, 5.07 fl oz |
| Cream Face Moisturizer (non-prescription, via Ubuy) | NZD 61 | One-time purchase | Daily face moisturizer, 1.69 fl oz |
Your consumer rights in New Zealand
Summary of key rights
New Zealand consumer law gives you remedies if goods or services are faulty, misdescribed, or not fit for purpose. Businesses must provide fair remedies for these issues.
How this affects Curology orders
- "Change of mind" refunds are not generally required by law, so Curology's discretionary policies (e.g., 28-day first-shipment refund) are important to follow.
- If a product is faulty or significantly not as described, you can seek a remedy under NZ law even if the merchant's standard return policy is limited.
- Keep evidence (photos, receipts, communications) to support any NZ consumer claim.
Customer experiences
Positive experiences
- Many customers praise quick, kind, and helpful customer service resolving shipping or order issues.
- Users often report that the custom formulas and provider support were effective for their skin concerns.
Negative experiences
- Some customers report unexpected charges after attempting to cancel, often because cancellations were not processed before the cutoff.
- Others describe difficulty obtaining refunds or being charged for boxes they did not want shipped.
Documentation checklist
Information to gather before contacting Curology
- Account email address used to register with Curology.
- Order number(s) and shipment date(s).
- Proof of delivery or tracking information, if available.
- Screenshots of your subscription page showing the billing cycle and payment method.
Evidence to support refund or consumer claims
- Photos showing faulty or incorrect products.
- Copies of communications with Curology (emails, chat transcripts).
- Bank or card statements showing charges you dispute.
Common mistakes
Missing the cancellation cutoff
A frequent issue is cancelling too close to the next shipment. Curology requires cancellation at least two business days before the next shipment to avoid that charge.
Using the wrong cancellation route
Some users cancel in the App Store or Google Play but the subscription is managed on curology.com (or vice versa). Confirm where you originally subscribed and cancel there.
Comparative recap
Comparison table
| Method | Typical speed | Refund likelihood | Recommended action |
|---|---|---|---|
| Web account (curology.com) | Immediate if processed before cutoff | Best for avoiding future charges; refunds depend on timing and policy | Cancel via "Payment Information" and save confirmation screenshot |
| Email (hello@curology.com or support@curology.com) | Response within customer service hours; allow time for processing | Possible for first-shipment refund (within 28 days); otherwise limited | Include account email, order details, and request confirmation |
| Phone (+1 (415) 200-2060) | Immediate when you reach an agent | Same refund rules apply; get agent name and confirmation | Call if you need immediate confirmation and note reference |
| App Store / Google Play | Depends on platform processing | Refunds handled by platform policies; subscription control via platform | Cancel through your App Store / Google Play subscriptions page |
Quick recommendations
- Cancel via your curology.com account at least two business days before shipment when possible.
- If you need a refund for your first shipment, contact hello@curology.com within 28 days of delivery.
- Retain written confirmation of cancellation and any refund agreements.
After cancelling
What to check immediately after cancellation
- Confirm you received cancellation confirmation by email or on-screen and save it.
- Monitor your bank or card statement for any unexpected charges and note dates.
- If you still have a current prescription, ask your provider how to obtain a copy if needed.
Helpful links and contacts
- Curology home
- Email: hello@curology.com and support@curology.com
- App Store subscriptions help: Manage subscriptions on Apple
- Google Play subscriptions help: Manage subscriptions on Google Play
- New Zealand consumer guidance: consumerprotection.govt.nz
Address
Company address
Curology, Inc.
353 Sacramento Street, 20th Floor
San Francisco, California 94111
Notes
Curology operates from the United States and does not have a physical presence in New Zealand. For quickest resolution, cancel via your curology.com account and keep written confirmation.