Kündigungsdienst Nr. 1 in Germany
Vertragsnummer:
An:
Kündigungsabteilung – Curology
353 Sacramento Street, 20th Floor
94111 San Francisco
Betreff: Vertragskündigung – Benachrichtigung per zertifizierter E-Mail
Sehr geehrte Damen und Herren,
hiermit kündige ich den Vertrag Nummer bezüglich des Dienstes Curology. Diese Benachrichtigung stellt eine feste, klare und eindeutige Absicht dar, den Vertrag zum frühestmöglichen Zeitpunkt oder gemäß der anwendbaren vertraglichen Kündigungsfrist zu beenden.
Ich bitte Sie, alle erforderlichen Maßnahmen zu ergreifen, um:
– alle Abrechnungen ab dem wirksamen Kündigungsdatum einzustellen;
– den ordnungsgemäßen Eingang dieser Anfrage schriftlich zu bestätigen;
– und gegebenenfalls die Schlussabrechnung oder Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugesandt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind festgestellt, wodurch es einen gleichwertigen Nachweis darstellt, der den Anforderungen an elektronische Beweise entspricht. Sie verfügen daher über alle notwendigen Elemente, um diese Kündigung ordnungsgemäß zu bearbeiten, in Übereinstimmung mit den geltenden Grundsätzen der schriftlichen Benachrichtigung und der Vertragsfreiheit.
Gemäß BGB § 355 (Widerrufsrecht) und den Datenschutzbestimmungen bitte ich Sie außerdem:
– alle meine personenbezogenen Daten zu löschen, die nicht für Ihre gesetzlichen oder buchhalterischen Verpflichtungen erforderlich sind;
– alle zugehörigen persönlichen Konten zu schließen;
– und mir die wirksame Löschung der Daten gemäß den geltenden Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich behalte eine vollständige Kopie dieser Benachrichtigung sowie den Versandnachweis.
Mit freundlichen Grüßen,
21/01/2026
Cancel Curology: Easy Method
What is Curology
Service overview
Curology is an online dermatology service that provides personalised prescription and non-prescription skincare products through a subscription model. Customers complete an online intake, receive a custom formula from a provider, and get ongoing shipments and support.
Presence in New Zealand
Curology operates from the United States and does not have a physical retail presence in New Zealand. New Zealand customers access Curology via the website and international shipping, and payments are billed in USD and converted by the payment provider.
How to cancel Curology
Via your curology.com account (recommended)
- Sign in at curology.com.
- Open your account and go to the "Payment Information" or subscription section.
- Follow the on-screen option to cancel your membership/subscription.
- Ensure cancellation is completed at least two business days before your next shipment to avoid the upcoming charge.
Other methods: email, phone, app stores
- Email: contact hello@curology.com or support@curology.com requesting cancellation; include your account email and order details.
- Phone: you may call +1 (415) 200-2060 to request cancellation and confirm with the agent.
- App Store / Google Play: if you subscribed through a mobile platform, manage or cancel via the App Store or Google Play subscription settings for that platform.
What happens when you cancel
Shipments and renewal
Cancellations made at least two business days before the next shipment prevent that shipment and the associated charge. Cancellations made later will typically take effect the following billing cycle.
Account access and data
Your account and provider message history are usually retained according to Curology's policies after cancellation, but access to active prescription refills and scheduled shipments will stop.
Save any records you may need (messages, photos, receipts) before you lose convenient access.
Will I get a refund?
Subscription refunds and first-shipment policy
Curology offers a "First Shipment Refund" if first-time subscribers contact hello@curology.com within 28 days of delivery to request a refund for the first trial shipment.
After that window, subscription-based products are generally non-returnable and non-refundable under Curology's terms, except where required by law.
Non-subscription purchases and exceptions
- Non-subscription, non-prescription items bought online may be returned for credit or refund at the company's discretion if requested within 14 days of delivery.
- Prescription products purchased outside a subscription are not refundable per the terms.
- Under New Zealand law, faulty or significantly misdescribed goods are eligible for remedies regardless of commercial return policies; keep proof of issue.
Curology plans and pricing
Subscription plans
Prices are billed in USD and convert to NZD via your payment provider. Typical plans include a low-cost first month trial and ongoing custom-formula shipments.
One-time and non-prescription items
Non-prescription retail items can be purchased as one-time orders (NZD pricing may appear via third-party importers).
| Plan | Price | Period | Features |
|---|---|---|---|
| First Month Trial (Curology subscription) | USD 5.45 (shipping only; approximate NZD 8 - 9) | One-time (first month trial) | Personalized prescription, daily essentials, provider support |
| Custom Formula Subscription (ongoing) | USD 70 per shipment (user-reported) | Per shipment (approx every 60 days) | Custom prescription formula, ongoing provider support |
| Gentle Acne Cleanser (non-prescription, via Ubuy) | NZD 72 | One-time purchase | 2.5% Benzoyl Peroxide cleanser, 5.07 fl oz |
| Cream Face Moisturizer (non-prescription, via Ubuy) | NZD 61 | One-time purchase | Daily face moisturizer, 1.69 fl oz |
Your consumer rights in New Zealand
Summary of key rights
New Zealand consumer law gives you remedies if goods or services are faulty, misdescribed, or not fit for purpose. Businesses must provide fair remedies for these issues.
How this affects Curology orders
- "Change of mind" refunds are not generally required by law, so Curology's discretionary policies (e.g., 28-day first-shipment refund) are important to follow.
- If a product is faulty or significantly not as described, you can seek a remedy under NZ law even if the merchant's standard return policy is limited.
- Keep evidence (photos, receipts, communications) to support any NZ consumer claim.
Customer experiences
Positive experiences
- Many customers praise quick, kind, and helpful customer service resolving shipping or order issues.
- Users often report that the custom formulas and provider support were effective for their skin concerns.
Negative experiences
- Some customers report unexpected charges after attempting to cancel, often because cancellations were not processed before the cutoff.
- Others describe difficulty obtaining refunds or being charged for boxes they did not want shipped.
Documentation checklist
Information to gather before contacting Curology
- Account email address used to register with Curology.
- Order number(s) and shipment date(s).
- Proof of delivery or tracking information, if available.
- Screenshots of your subscription page showing the billing cycle and payment method.
Evidence to support refund or consumer claims
- Photos showing faulty or incorrect products.
- Copies of communications with Curology (emails, chat transcripts).
- Bank or card statements showing charges you dispute.
Common mistakes
Missing the cancellation cutoff
A frequent issue is cancelling too close to the next shipment. Curology requires cancellation at least two business days before the next shipment to avoid that charge.
Using the wrong cancellation route
Some users cancel in the App Store or Google Play but the subscription is managed on curology.com (or vice versa). Confirm where you originally subscribed and cancel there.
Comparative recap
Comparison table
| Method | Typical speed | Refund likelihood | Recommended action |
|---|---|---|---|
| Web account (curology.com) | Immediate if processed before cutoff | Best for avoiding future charges; refunds depend on timing and policy | Cancel via "Payment Information" and save confirmation screenshot |
| Email (hello@curology.com or support@curology.com) | Response within customer service hours; allow time for processing | Possible for first-shipment refund (within 28 days); otherwise limited | Include account email, order details, and request confirmation |
| Phone (+1 (415) 200-2060) | Immediate when you reach an agent | Same refund rules apply; get agent name and confirmation | Call if you need immediate confirmation and note reference |
| App Store / Google Play | Depends on platform processing | Refunds handled by platform policies; subscription control via platform | Cancel through your App Store / Google Play subscriptions page |
Quick recommendations
- Cancel via your curology.com account at least two business days before shipment when possible.
- If you need a refund for your first shipment, contact hello@curology.com within 28 days of delivery.
- Retain written confirmation of cancellation and any refund agreements.
After cancelling
What to check immediately after cancellation
- Confirm you received cancellation confirmation by email or on-screen and save it.
- Monitor your bank or card statement for any unexpected charges and note dates.
- If you still have a current prescription, ask your provider how to obtain a copy if needed.
Helpful links and contacts
- Curology home
- Email: hello@curology.com and support@curology.com
- App Store subscriptions help: Manage subscriptions on Apple
- Google Play subscriptions help: Manage subscriptions on Google Play
- New Zealand consumer guidance: consumerprotection.govt.nz
Address
Company address
Curology, Inc.
353 Sacramento Street, 20th Floor
San Francisco, California 94111
Notes
Curology operates from the United States and does not have a physical presence in New Zealand. For quickest resolution, cancel via your curology.com account and keep written confirmation.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the limitations inherent to any dematerialized sending service, even when it is timestamped, tracked and certified. The guarantees concern the sending and technical proof, but never the behavior, diligence or decisions of the recipient.
Please note, Postclic cannot:
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