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Cancel FALINAS online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Falinas service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Falinas: Easy Method
What is Falinas
Overview
Falinas is an online retailer that operates a subscription "Loyalty Club" or "VIP" service offering a free 7-day trial and recurring monthly billing. The company is registered in Denmark and advertises product deals together with a subscription model.
Service model
The Loyalty Club is reported to auto-enroll some customers and charge monthly fees unless cancelled. Public-facing help and terms online do not clearly document step-by-step cancellation or refund processes.
How to cancel Falinas
Cancel via App Store (Apple)
- Open Settings on your iPhone/iPad → tap your name → Subscriptions.
- Find the Falinas/Falinas Loyalty Club subscription and tap Cancel Subscription.
- Keep a screenshot of the subscription page showing cancellation confirmation and the date.
Cancel via Google Play / Web / Support
- Google Play: Open Play Store → Profile → Payments & subscriptions → Subscriptions → select Falinas → Cancel.
- Web: log into your Falinas account (if available) and look for subscription or billing settings; if not visible, use the site contact form or support channel.
- If online options fail, contact your card issuer or bank to block further payments and open a dispute (chargeback) if unauthorised charges occur.
- Document all interactions and note reports that cancellation may not take effect immediately (some users reported a ~24-hour delay) or that support contact may be required.
What happens when you cancel
Billing and access
Cancellation should stop future recurring payments. However, Falinas' publicly available information is unclear about when access ends.
Practically, keep records of the cancellation date and any confirmation to show when renewal should have ceased.
Data and recurring charges
Subscriptions may be auto-renewed until cancelled; some users report unexpected enrolment via pre-checked boxes. This can affect consent and billing validity under fair-trading rules.
If you want Falinas to delete your personal data, request erasure in writing and retain a copy for later escalation to privacy authorities if needed.
Will I get a refund?
What the public record shows
Falinas does not prominently state a 14-day statutory refund policy online. Reports show refunds are inconsistent and often delayed.
Some customers report refunds only after disputes, partial credits, or long waits - including isolated reports of refunds months or years later.
How to request and improve chances
- Request a refund in writing and include order details, dates, and screenshots showing the charge and cancellation attempts.
- Escalate to your bank for a chargeback if charges are unauthorised or the company will not resolve the matter.
- Be aware of reported exceptions: small cancellation fees (~€6 - €8) and demands in reviews for review changes in exchange for refunds.
Falinas plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Club (Loyalty/VIP) | €29.95 - €60.00 per month | Monthly | Auto-enrolled unless cancelled; 7-day free trial |
Notes on pricing
No New Zealand dollar (NZD) prices were located in public sources for 2024 - 2025; the available pricing is Euro-denominated.
Check your payment method statement for the exact charged amount and currency if you are billed from NZ.
Your consumer rights in New Zealand
Key legal protections
New Zealand consumers are protected by the Fair Trading Act (misleading practices prohibited) and the Consumer Guarantees Act (rights when goods or services are faulty or not as described).
There is no general EU-style 14-day cooling-off right in NZ for all online purchases; refunds and cancellations depend on contract terms and whether conduct breaches NZ law.
Escalation options in NZ
- Contact the seller first and keep written records of all communications.
- Make a complaint to the Commerce Commission for misleading or deceptive conduct: commercecommission.govt.nz.
- Seek advice from Consumer NZ: consumer.org.nz, or use your bank's chargeback process for unauthorised/unclear charges.
- Consider the Disputes Tribunal for monetary claims up to the jurisdictional limit if direct resolution fails.
Customer experiences
Positive reports
Some customers report eventual resolution via escalation teams and praise individual support agents for fast, helpful communication on regional sites.
These cases indicate refunds and cancellations can succeed after persistence or formal dispute review.
Negative reports
Many reviews allege deceptive enrolment into VIP subscriptions, hidden recurring charges, and difficulty cancelling via the site.
Refunds are frequently described as slow, partial, or conditioned on removing negative reviews in a few reports, which is a serious customer-practice concern.
Documentation checklist
What to gather
- Order confirmation emails, receipts and subscription screenshots.
- Bank or card statements showing the charges (with dates and amounts).
- Screenshots of the website/app flow where trial or subscription was offered (including any pre-ticked boxes).
- Records of cancellation attempts: screenshots, emails, chat transcripts, and support ticket IDs.
Why this matters
- Evidence supports chargeback claims and complaints to authorities.
- Clear time-stamped records reduce disputes about when you attempted cancellation.
Common mistakes
Assuming the trial auto-cancels
Many customers assume a free trial ends automatically; subscriptions generally continue unless actively cancelled.
Always set a calendar reminder before the trial ends and capture evidence of the trial terms.
Not keeping evidence
Failing to take screenshots or save communications weakens refund or chargeback claims.
Also avoid deleting emails or chats - keep everything until the issue is fully resolved or you receive a final refund.
Comparative recap
Quick comparison
| Feature | Falinas (summary) | Typical NZ expectation |
|---|---|---|
| Free trial | 7-day free trial to Loyalty Club; reports of unclear disclosure | Clear trial terms and easy cancellation are expected |
| Cancellation | Often difficult; may require contacting support or waiting ~24 hrs | Transparent online cancellation and immediate confirmation |
| Refunds | Inconsistent, sometimes delayed or partial; occasional late refunds | Timely refunds when services are not provided or are misrepresented |
What to watch for
- Pre-ticked boxes or unclear consent language that could indicate hidden subscription enrolment.
- Currency differences and bank conversion fees if billed in Euros from NZ.
After cancelling
Immediate next steps
- Keep a screenshot or confirmation of cancellation and monitor your bank statement for at least two billing cycles.
- If charges continue, contact your bank to block the merchant and request a chargeback for unauthorised/incorrect charges.
- Request written confirmation from Falinas of the cancellation and any refunds promised.
Helpful links and authorities
- Commerce Commission (complaints about misleading conduct): commercecommission.govt.nz
- Consumer NZ (advice): consumer.org.nz
- New Zealand Privacy Commissioner (data and erasure questions): privacy.org.nz
- Apple subscriptions support: Apple - manage subscriptions
- Google Play subscriptions support: Google Play - cancel subscriptions
Address
Corporate address
Falinas ApS
Vesteraa 15, Aalborg 9000, Denmark
Contacting from New Zealand
No New Zealand-specific postal address was found in public records. If you need to escalate, use written support requests, your bank's dispute process, or the NZ authorities linked above.
Keep copies of all communications and delivery confirmations when corresponding with Falinas or regulators.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
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- prevent the recipient from contesting the legal scope of the mail.