Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mimika service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mimika: Easy Method
What is Mimika
Overview
Mimika is a face-yoga and facial exercise app that offers guided programs, tracking and premium content to improve facial tone and appearance.
The service is developed by CM MentalGrowth Ltd and distributed via mobile app stores and directly on the web.
Where it is offered
Mimika is available on the Apple App Store, Google Play and directly via the Mimika website and help pages.
Purchases may be managed either by the app stores (Apple/Google) or directly with Mimika depending on how you subscribed.
How to cancel Mimika
If you subscribed via Apple App Store
- Open the Settings app on your iPhone or iPad and tap your name, or open the App Store and tap your profile icon.
- Go to Subscriptions, find Mimika and choose Cancel Subscription. Apple manages the cancellation and billing.
- If you need a refund for an Apple purchase, request it through Apple; Apple controls refunds for App Store purchases.
If you subscribed via Google Play
- Open the Google Play Store app and tap your profile, then tap Payments & subscriptions → Subscriptions.
- Select Mimika and tap Cancel subscription. Google manages the cancellation and billing.
- For refunds of Play Store purchases, request a refund through Google Play support.
If you subscribed directly on the Mimika website
- Mimika requires you to contact their support by email to cancel or pause a subscription; there is no in-app cancellation for web subscriptions.
- Start by visiting the Mimika Help page and use the contact details or form shown there: Mimika Help.
- Include your account email, subscription details and a clear cancellation request in the message.
What happens when you cancel
Access to content
When you cancel a paid subscription it usually remains active until the end of the current billing period.
After the billing period ends you will lose access to premium features unless you resubscribe.
Renewals and billing
App Store and Google Play subscriptions stop renewing once cancelled through those stores; Apple and Google control renewals for purchases made through their platforms.
For web subscriptions cancelled via Mimika support, billing should stop after Mimika processes your request - keep confirmation email as proof.
Data and account
Cancelling a subscription does not necessarily delete your account or personal data; review Mimika’s privacy policy or contact support if you want data deleted.
Request deletion explicitly if you require your account and personal information to be removed.
Will I get a refund?
Mimika’s refund stance
Mimika advertises a money-back guarantee if you do not achieve results with your personal program; check their Help page for details and eligibility.
If you purchased directly from Mimika, request a refund from their support email or form and cite the guarantee if applicable.
Statutory rules in New Zealand
There is no automatic 14-day cooling-off right for digital subscriptions in New Zealand simply because you change your mind.
Refunds for change of mind depend on the provider’s policy unless the Consumer Guarantees Act applies due to a fault.
When the Consumer Guarantees Act (CGA) applies
- If the service is faulty, not fit for purpose or misrepresented, you may be entitled to a remedy under the CGA, including repair, replacement or refund.
- Businesses cannot contract out of CGA protections even if their terms say “no refunds”.
Mimika plans and pricing
Pricing table
| Plan | Price (approx NZ$) | Period | Features |
|---|---|---|---|
| Weekly Subscription | approx NZ$16.50 | Weekly | Full access to premium features |
| 3‑Month Subscription | approx NZ$49.50 | 3‑Month | Full access to premium features |
| Monthly Subscription | approx NZ$66.00 | Monthly | Full access to premium features |
| Annual Subscription | approx NZ$132.00 | Annual | Full access to premium features |
| 6‑Month Subscription | approx NZ$66.00 | 6‑Month | Full access via Face Yoga 6‑month plan |
| 1‑Week Full Access | approx NZ$41.25 | 1 Week | Unlock all programs and premium content |
Pricing notes
Prices are approximate conversions from USD at ~1 USD ≈ 1.65 NZD; actual NZD pricing should be checked in the New Zealand App Store or Google Play.
App-store prices and offers may vary by country and over time; always verify before purchase.
Your consumer rights in New Zealand
Key protections
The Consumer Guarantees Act (CGA) requires services to be provided with reasonable care and skill, fit for purpose and as described.
If a service breaches these guarantees you can seek a remedy such as repair, redo or refund.
No automatic change-of-mind right
- There is generally no statutory 14‑day cooling-off period for digital subscriptions purchased online in New Zealand.
- Refunds for change of mind are subject to the provider’s own policies unless the CGA applies.
Fair Trading Act and contract limits
The Fair Trading Act prohibits misleading or deceptive conduct and unfair contract terms in trade.
Mimika’s terms cannot override statutory rights; if you believe conduct is misleading you can contact the Commerce Commission.
Customer experiences
Positive reports
Some users report effective facial exercises and visible improvements such as clearer complexion and reduced puffiness.
Positive experiences typically mention consistent use and following structured programs.
Negative reports
- Many users report difficulty cancelling subscriptions, broken links or unresponsive support.
- Numerous complaints cite repeated charges after cancellation and trouble obtaining refunds.
- There are allegations of deceptive billing practices such as unexpected renewals or trial charges.
Practical takeaway
If you try Mimika, note how you subscribed (App Store, Play Store or web) and keep receipts and confirmation emails.
Track cancellation attempts and save timestamps and correspondence to support any dispute or refund claim.
Documentation checklist
What to gather before contacting support or a store
- Account email used with Mimika and screenshots of active subscription in the app store or web account.
- Purchase receipt or bank/credit card statement showing the charge.
- Any confirmation emails from Mimika and the date/time of your cancellation request.
Extra items for disputes
- Record of attempted cancellations (screenshots, dates and times) and any replies from support.
- Evidence of service faults or misrepresentation if you rely on the Consumer Guarantees Act for a refund.
Common mistakes
Mistake: cancelling in the wrong place
People often try to cancel a web subscription in the App Store or Play Store or vice versa, which does not stop billing.
Always cancel using the same channel you used to subscribe: Apple/Google manage their own purchases, Mimika support handles web purchases.
Mistake: not saving proof
Not saving receipts, confirmation emails or screenshots makes disputes harder to resolve.
Save all purchase and cancellation evidence immediately to support refund requests or chargeback claims.
Mistake: expecting a statutory cooling‑off period
Expecting an automatic 14‑day refund for digital content is a common misunderstanding in New Zealand.
Refunds for change of mind depend on the provider’s policy unless the CGA applies due to a fault.
Comparative recap
Quick comparison overview
| Topic | Mimika (Web) | Mimika (App Store / Google Play) |
|---|---|---|
| How to cancel | Contact Mimika support by email via their Help page. | Cancel via Apple or Google subscription management in your device settings. |
| Who controls refunds | Mimika decides refunds and offers a money‑back guarantee in certain cases. | Apple or Google controls refunds for purchases made through their stores. |
| Consumer rights (NZ) | CGA applies if service is faulty or misrepresented; no automatic cooling‑off period. | Same CGA protections; app-store terms do not override statutory rights. |
| Common problems | Reported slow or unresponsive support, difficulty cancelling. | Reported unexpected renewals and chargeback disputes in some reviews. |
After cancelling
What to check right away
Confirm cancellation by saving any confirmation message from the store or from Mimika support.
Check your next bank statement to ensure no further renewals occur after the confirmed end date.
Where to get help
- Mimika Help: https://www.mimika-app.com/help
- Consumer Protection NZ guidance on digital change of mind and the Consumer Guarantees Act: consumerprotection.govt.nz
- Commerce Commission information on consumer rights: comcom.govt.nz
- Independent consumer advice on the CGA: consumer.org.nz
If you still have a problem
If you cannot resolve a billing or refund issue after following the correct cancellation steps, consider contacting your payment provider to lodge a dispute as a last resort.
Keep all evidence of your cancellation attempts and communications if you escalate a dispute.
Address
Developer information
CM MentalGrowth Ltd (developer listed on the App Store) is registered in Cyprus and is the listed provider for Mimika.
Postal address
MAROULLA COURT, Flat 201, 3 Theokritou, Nicosia 1060, Cyprus
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.