Cancel TOUCHSTONE ESSENTIALS online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Touchstone Essentials service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Touchstone Essentials: Easy Method
What is Touchstone Essentials
Overview
Touchstone Essentials (branded as The Good Inside in some channels) sells supplements and related products online with subscription (auto-ship) options and a digital support presence.
The company offers a 30-day unconditional empty-bottle money-back guarantee and international return procedures through its support portal.
Business model
Products are sold as one-off purchases or recurring subscription plans that automatically renew unless cancelled.
Customers interact with support via the company help centre for returns, RMAs and account issues.
How to cancel Touchstone Essentials
Canceling a subscription (recommended steps)
- Locate your account login or order confirmation email and find the subscription or auto-ship details and order number.
- Log into your account on the company site and attempt to cancel the subscription from the subscriptions or orders area.
- If the site does not allow cancellation, contact Support via the help centre: support.thegoodinside.com.
If you cannot cancel online
- Open a support ticket immediately and request a written confirmation of cancellation and the effective cancellation date.
- Keep screenshots or copies of all communication; some users report delays or lack of response when cancelling, so documented evidence helps disputes.
- If you receive further charges after cancellation attempts, contact your bank or card issuer to flag the charge and retain proof of your cancellation attempts.
What happens when you cancel
Renewals and future shipments
Cancellation should stop future auto-shipments and prevent further automatic charges after the current billing period ends.
However, verified reports indicate some users were charged or received unexpected shipments despite cancelling; monitor statements after requesting cancellation.
Account access and data
Your online account and any paid-access features typically remain available until the paid period expires unless the company states otherwise.
To remove personal data or close an account, request account deletion through Support and keep written confirmation of the request.
Will I get a refund?
Company refund policy
Touchstone Essentials advertises a "30-day unconditional empty-bottle money-back guarantee" that refunds the original payment method minus return shipping.
International customers, including those in New Zealand, must obtain a Return Merchandise Authorization (RMA) from Support to be eligible. See the returns section: support.thegoodinside.com - Returns.
Exceptions and practical issues
- No evidence of a statutory 14-day cooling-off right in the company's policy; refunds rely on the 30-day guarantee.
- Return shipping cost is usually deducted; keep proof of postage and the RMA on the parcel to avoid disputes.
- Some customers report delays or difficulty obtaining refunds; document communications and escalate if required.
Touchstone Essentials plans and pricing
Overview of available pricing information
No exact New Zealand dollar (NZ$) pricing for 2024/2025 was found in verified sources.
Available public pricing is in US dollars; NZ pricing may vary by exchange rate and local shipping.
Quick pricing table
| Plan / Product | Price (NZ$) | Notes |
|---|---|---|
| Subscriptions / Auto-ship | Varies | Pricing shown on site in USD; NZ pricing not available in verified data. |
| One-time purchases | Varies | Depends on product and shipping; check checkout for NZ$ conversion. |
| Digital app / membership | Varies | Pricing not confirmed for NZ customers in available sources. |
Your consumer rights in New Zealand
Relevant NZ consumer protections
New Zealand consumer protections include the Consumer Guarantees Act (CGA) and the Fair Trading Act, which require goods to be of acceptable quality and not misleadingly described.
These laws apply to products sold to NZ consumers, but remedies depend on whether the product or service fails to meet guarantees.
Cooling-off, refunds and practical steps
- There is no automatic statutory 14-day cooling-off period for most online purchases in NZ; company-offered guarantees (like the 30-day empty-bottle guarantee) are contractual.
- If you believe consumer guarantees are breached, contact the trader first, keep records, and consider contacting Consumer NZ (consumer.org.nz) or the Commerce Commission (comcom.govt.nz).
- For disputes, consider seeking free advice from Citizens Advice Bureau or using small claims processes if necessary.
Customer experiences
Positive reports
Many customers praise product benefits such as improved energy, focus, sleep, and perceived detox effects reported on review sites.
Customers also report fast shipping in some cases and helpful service resolving lost or damaged packages.
Negative reports
Recurring negative feedback includes difficulty cancelling subscriptions, unexpected charges, and slow or unhelpful customer service for billing issues.
Other complaints include delayed or missing deliveries and mixed opinions on product effectiveness; reviews are varied.
Documentation checklist
Essential documents to gather
- Order number and subscription ID (from confirmation email).
- Account email, screenshots of subscription settings and cancellation attempts.
- All support ticket numbers and written replies from the company.
- Proof of postage and tracking if you return items, plus the RMA number on the parcel.
- Bank or card statements showing any disputed charges.
Why these items matter
These documents make it easier to prove your cancellation request, dispute charges, and claim refunds under the company guarantee or NZ consumer law.
Keep copies in case you need to escalate to your bank, a dispute service, or a consumer agency.
Common mistakes
Assuming the cancellation is immediate
Some customers assume cancelling the subscription will instantly stop all charges; in practice, cancellation may take effect at the end of a billing period.
Always request and keep written confirmation of the cancellation date to avoid unexpected charges.
Failing to obtain or include the RMA
Many refund problems arise when customers return bottles without an RMA or without following the return instructions; international returns require an RMA for refunds.
Not keeping postage proof or neglecting to note the RMA on the parcel can delay or forfeit refunds under the company policy.
Comparative recap
Quick comparison of key items
| Topic | What Touchstone Essentials states | What NZ consumers should expect |
|---|---|---|
| Cancellation | Cancel via account or Support; mixed user reports about delays. | Request written confirmation and monitor bank statements; escalate if charged after cancellation. |
| Refund | 30-day empty-bottle money-back guarantee; return shipping deducted; RMA required for international returns. | Keep RMA and postage proof; no automatic statutory 14-day cooling-off, rely on seller guarantee or CGA if applicable. |
| Pricing | Public pricing in USD; NZ pricing not confirmed. | Expect currency conversion and shipping; final NZ$ price appears at checkout or card statement. |
After cancelling
Immediate actions
- Save written confirmation of cancellation and the effective date from Support or your account page.
- Watch your bank or card statement for at least two billing cycles to ensure no further charges appear.
Useful links and escalation
Returns and support: support.thegoodinside.com - Returns.
Independent reviews and reports: Trustpilot NZ reviews and getcustomers.nz report.
NZ consumer advice: Consumer.org.nz and Commerce Commission for guidance on rights and steps.
Address
Primary returns address (UK)
Touchstone Essentials Returns, RMA #______, Unit 20 Radar Way, Christchurch, Dorset BH23 4FL, UK
Include the RMA number on the parcel and retain proof of postage when returning items from New Zealand.
Notes on international returns
Some returns or exchanges may use a US return location; obtain the correct RMA and return address from Support before sending any parcel.
Contact Support via the help centre to confirm the required steps and the correct returns address for your region: support.thegoodinside.com.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.