Cancel Aig: Easy Method

What is Aig

Overview

AIG (American International Group) operates insurance products in New Zealand, including travel insurance under brands such as Travel Activate (Westpac‑branded, backed by AIG).

Scope of products

AIG NZ offers retail general insurance covering travel, commercial, liability and other lines, and is a member of the Insurance Council of New Zealand.

How to cancel Aig

Immediate steps

• Contact your insurer or the channel where you bought the policy (website, broker, or the branded partner) and tell them you want to cancel.
• If the policy was purchased via Travel Activate (Westpac‑branded), treat cancellations the same way as other channels; no separate App Store/Play/Web process is published.

Step-by-step cancellation actions

• 1. Gather your policy number and purchase details.
• 2. Call or email AIG or the branded provider and request cancellation; ask for confirmation in writing.
• 3. If cancelling a trip, contact transport and accommodation providers immediately to seek refunds or credits to minimise costs.
• 4. If you obtain a supplier credit that you cannot use before its expiry, note that you can lodge or reopen a claim later.
• 5. Keep records of all communications, confirmations and any supplier refund or credit documentation.

What happens when you cancel

Access and coverage end

When AIG cancels your policy or you cancel, cover will stop from the effective cancellation time stated in the confirmation.

Renewals and data handling

Automatic renewals may cease after cancellation; check your policy for renewal terms.

AIG retains your policy and claim records as required by law and for internal dispute handling.

Will I get a refund?

General refund position

AIG NZ does not publicly confirm a standard 14‑day cooling‑off refund for general insurance products in New Zealand.

This means refunds depend on the policy terms, time since purchase, and reason for cancellation.

Exceptions and special programs

• Pricing Promise refunds: AIG ran a specific refund program for certain past policies (issued 1 Oct 2015 to 16 Jul 2020) with electronic refunds via a secure form.
• If you cancel a trip and suppliers issue refunds or credits, these affect any claim or refund entitlement under the policy.

Aig plans and pricing

Pricing summary

Below are example per‑trip premiums for AIG Leisure Travel plans in New Zealand, by destination and trip length.

Table of sample plans

Your consumer rights in New Zealand

Insurance code and internal complaints

AIG NZ is a member of the Insurance Council of New Zealand and adheres to the Fair Insurance Code.

The Code requires AIG to acknowledge complaints within 5 business days and respond within 10 business days, with escalation paths if unresolved.

External dispute resolution and consumer law

If AIG does not resolve your complaint within two months you can escalate to the independent Financial Services Complaints Ltd (FSCL).

General New Zealand consumer protections (for example, the Consumer Guarantees Act and Fair Trading Act) may apply, but standard cooling‑off rights for insurance are not guaranteed.

Customer experiences

Positive outcomes

Some NZ customers reported successful outcomes after persistent communication and escalation to FSCL, leading to overturned decisions and settled claims.

Common negative themes

Other customers reported delays in claim payments and repeated requests for further documentation, sometimes resulting in frustration before escalation.

Documentation checklist

Essentials to have ready

• Policy number, purchase receipt and dates of travel.
• Copies of any cancellation confirmations from airlines, accommodation or tour operators.
• Proof of refunds, credits or invoices from suppliers.

Supporting documents for claims or refunds

• Medical certificates or police reports where relevant.
• Any written communications with AIG and timestamps of phone calls.
• Bank statements or receipts showing payments and refunds.

Common mistakes

Waiting to contact providers

A common error is delaying contact with airlines or hotels after deciding to cancel. That can reduce refund or credit options and increase out‑of‑pocket loss.

Failing to keep clear records

Another frequent mistake is not saving written confirmations and receipts. Without documentation, disputes take longer to resolve.

Comparative recap

Quick comparison

The table below compares key cancellation and refund aspects for AIG NZ against practical notes to help decision making.

Concise comparison table

After cancelling

What to monitor

Confirm cancellation in writing and check for any refund or outstanding charges.

Track supplier credits and their expiry dates; note you can reopen claims if circumstances change.

Helpful links and contacts

• Travel Activate FAQs
• AIG NZ complaints and feedback
• AIG Pricing Promise information
• Financial Services Complaints Ltd (FSCL)

Address

Postal address for formal correspondence

Use the postal address for formal cancellations, complaints and document delivery.

PO Box 1745, Shortland Street, Auckland 1140, New Zealand

Notes on physical delivery

A physical street address may exist but the PO Box above is recommended for formal mailed correspondence.

Include your policy number and contact details in any mailed communication to speed handling.