Cancel Applecare+: Easy Method

What is Applecare+

Overview

AppleCare+ is an extended warranty and support plan from Apple that adds accidental damage coverage, prioritized technical support, and other services on top of statutory rights.

Who it covers

Plans attach to eligible Apple devices and the Apple ID used to register the plan. Coverage terms (monthly subscription vs fixed-term) vary by purchase method and plan type.

How to cancel Applecare+

Cancel a monthly subscription (App Store)

• Open your Apple ID subscriptions in the App Store or the billing platform used for purchase.
• Turn off auto-renewal for the AppleCare+ monthly subscription to stop future charges.
• Or follow the instructions at support.apple.com/HT202039 for subscription cancellation steps.
• Note: cancellation defers to the end of the current paid month; that month’s charge is not refunded.

Cancel a fixed-term plan or cancel via Apple directly

• Use the Apple Support app or Apple’s getSupport site to request cancellation and ask about refunds.
• Call Apple in New Zealand on 0800 1 27753 for assistance.
• Send written notice if required to AppleCare Administration (see Address section below).

Cancel when purchased from an authorised reseller

• If bought from a reseller, cancel within 30 days directly with that reseller for a full refund.
• After 30 days, contact Apple (Apple Support or written notice) to request cancellation or a pro-rata refund.

What happens when you cancel

Access and coverage

Your AppleCare+ benefits generally remain active until the end of the paid period or the expiry date of a fixed-term plan.

Renewal and billing

Turning off auto-renewal stops future billing. For monthly plans, charges already paid cover the remainder of that month.

Data and service history

Cancellation does not remove device repair history or claims records from Apple’s systems; keep copies of receipts and claim references for your records.

Will I get a refund?

Monthly plans - refund rules

If you cancel a monthly plan within 14 days of purchase or renewal you can get a full refund.

After 14 days, refunds are generally pro‑rata for unused time and may be reduced by the value of any paid claims.

Fixed-term (one-off) plans - refund rules

Fixed-term plans typically qualify for a full refund if cancelled within 30 days of purchase.

After 30 days a pro‑rata refund may be available based on the unexpired term, minus any claim value applied to the policy.

Legal exceptions and consumer rights

• Under New Zealand law, you may have additional refund rights (see Consumer Guarantees and disclosure obligations).
• If Apple materially failed to disclose required information, you may be entitled to remedies beyond the standard AppleCare+ refund policy.

Applecare+ plans and pricing

Common plan examples

Apple’s NZ site often lists plans without prices. Local resellers and Apple documentation provide specific 2‑year bundled prices.

Service fee summary

• Typical service fees: NZ$49 for screen/back glass damage, NZ$169 for other accidental damage, NZ$279 for theft/loss claims.
• Exact fees and pricing can vary by plan and reseller - check your purchase documentation.

Your consumer rights in New Zealand

Statutory protections

The Consumer Guarantees Act 1993 gives you rights to refunds, replacements, or repairs for products and services with serious failures or persistent faults.

How AppleCare+ fits with law

• AppleCare+ provides additional benefits but cannot limit your statutory remedies under NZ law.
• Apple must comply with CGA obligations even if a device is covered by AppleCare+ or the plan term has ended.

Service failures and remedies

For services, a serious failure may entitle you to cancel the contract or seek compensation.

For goods, remedies include replacement, refund, or compensation for loss in value depending on the fault.

Customer experiences

Positive experiences

Some customers report quick, helpful resolutions - for example, fast replacement or repair for defective accessories when Apple responded promptly.

Positive anecdotes are cited in independent reviews such as Trustpilot for speedy customer connection in some cases.

Negative experiences

Other customers report problems submitting claims, billing issues, and difficulty obtaining refunds or replacements despite paid coverage.

Forums and review sites note issues such as links that fail during payment for replacements and disagreements over whether third‑party repairs void coverage.

Practical takeaways

• Keep clear purchase and repair records to support any dispute or refund claim.
• Expect mixed experiences; escalate via written notice or the ND or consumer protection channels if needed.

Documentation checklist

Essentials to prepare

• Device serial number and model details.
• Proof of AppleCare+ purchase or subscription receipt.
• Apple ID used to buy or register the plan.

Supporting documents for refunds/claims

• Repair invoices, claim reference numbers and any service reports.
• Identification and contact details for the account holder.
• Reseller receipt if the plan was purchased from an authorised reseller.

Common mistakes

Assuming cancellation is immediate

Many expect instant termination and refunds. Monthly plans normally remain active until the end of the paid month and that month is not refunded unless within the 14‑day rule.

Not keeping proof of purchase

Failing to save receipts, claim confirmations or repair invoices makes refunds and disputes harder to resolve.

Using third‑party repairs

Having third‑party repairs performed can risk voiding AppleCare+ for that device; this is a frequent source of confusion and dispute in NZ, particularly outside main centres.

Comparative recap

Side-by-side summary

After cancelling

Verify cancellation

Confirm cancellation by checking subscription status in the App Store or requesting written confirmation from Apple or the reseller.

Where to get help and further steps

• Apple Support: support.apple.com
• Subscription cancellation guidance: support.apple.com/HT202039
• AppleCare+ NZ legal/terms: AppleCare+ New Zealand terms

Address

Where to send written cancellation

Primary cancellations by written notice should be addressed to AppleCare Administration as specified below.

Mailing details

AppleCare Administration, Apple Sales New Zealand, PO Box A2629, Sydney South, NSW 1235