Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Budget Direct service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Budget Direct: Easy Method
What is Budget Direct
Overview
Budget Direct in New Zealand provides car-rental bookings and related insurance/booking services through the Budget brand and website. Services include online booking, prepaid "Pay Now" options, and a mobile app account system.
Scope of services
Budget Direct handles reservations, prepaid charges, refunds and app account management under its New Zealand terms and conditions. Some operational or corporate support is managed from its Australian office.
How to cancel Budget Direct
Online cancellation
- Manage your booking online at www.budget.co.nz.
- Log in or use your booking reference to select the reservation and follow the cancellation prompts.
Cancel by phone or email
- Call reservations on 0800 655 111 to cancel by phone.
- To cancel an App account, email database.bracnz@abg.com.
What happens when you cancel
Booking status and access
When you cancel a Pay Now car-rental booking before scheduled pick-up, the reservation is voided and Budget processes any applicable refund or fee per their terms.
Renewals and data handling
Automatic renewals depend on your product and settings; check your policy or booking details to stop auto-renewal where applicable.
Account cancellation and data removal requests for the App should be sent to the provided email address; follow any confirmation steps Budget supplies.
Will I get a refund?
Standard cancellation refunds
If you cancel at least 24 hours before pick-up you may receive a refund of prepaid charges less a cancellation fee up to NZD 86.25 (incl GST).
If cancelling within 24 hours before pick-up, the cancellation fee may increase to up to NZD 172.50 (incl GST).
Exceptions and time limits
- If you fail to cancel or do not pick up the vehicle, the entire pre-paid amount is forfeited (no refund).
- Refund requests for prepaid bookings must be submitted within 90 days after the scheduled pick-up date; refunds are not granted after that period.
- For early vehicle return, Budget states there is no refund of pre-paid charges, though New Zealand Consumer Law rights still apply.
Refund timing and method
If an amount becomes payable (for example, an overpayment vs final charges for loss or repair), Budget will refund the difference within a reasonable time.
Refunds are generally paid within 14 days after becoming payable, using the method Budget reasonably chooses.
Budget Direct plans and pricing
Pricing summary
Budget Direct does not publicly list fixed New Zealand insurance premiums for 2024/2025 on its NZ site.
Where specific NZ pricing appears (for example, rental cancellation fees), it is listed in the Terms & Conditions rather than as fixed product premiums.
Table of plans and pricing (NZ)
| Plan / Item | Price or note |
|---|---|
| Insurance premiums (NZ) | Varies |
| Cancellation fee (≥24 hrs before) | Up to NZD 86.25 (incl GST) |
| Cancellation fee (<24 hrs before) | Up to NZD 172.50 (incl GST) |
| No-show / fail to cancel | Prepaid amount forfeited |
| Refund request window | 90 days from scheduled pick-up |
Your consumer rights in New Zealand
Legal protections
Budget Direct’s terms state that their refund and cancellation provisions do not detract from your rights under New Zealand Consumer Law.
If a stated no-refund position is unfair, you may have remedies under NZ consumer protection legislation.
How to exercise rights
- Keep booking records, receipts and correspondence related to your cancellation or refund request.
- If you believe Budget has acted unfairly, you can raise a dispute with New Zealand consumer protection bodies.
Customer experiences
Positive feedback
Some users report that online sign-up and bookings are quick and easy, noting smooth ordering and simple website flows.
Negative feedback
Multiple reviews on public forums raise concerns about slow or poor communication around claims, denied claims, and long delays in resolution.
Reports include problems such as claim handling delays, difficulty cancelling auto-renewal, and stressful customer-service interactions.
Documentation checklist
Before you cancel
- Booking reference number and reservation details.
- Payment receipt or proof of prepayment for the booking.
- Contact details used for the booking (email, phone).
When requesting a refund or account cancellation
- Dates of scheduled pick-up and cancellation request.
- Copies of any correspondence with Budget Direct (screenshots, emails).
- If relevant, evidence supporting disputes (photos, police reports for theft, repair invoices).
Common mistakes
Missing the refund window
Waiting longer than 90 days after the scheduled pick-up to request a refund is a common error. Budget’s terms state refunds will not be granted after that period.
Assuming early return automatically refunds
Many customers expect pro-rata refunds for early vehicle return. Budget’s NZ terms state there is no refund for early return, though consumer law may provide recourse.
Not documenting communications
Failing to keep records of calls, emails or booking confirmations makes disputes harder to resolve. Always retain screenshots and reference numbers.
Comparative recap
Key features compared
The table below summarizes the primary cancellation and refund features specific to Budget Direct NZ to aid quick comparison with other providers.
Quick comparison table
| Feature | Budget Direct (NZ) |
|---|---|
| Prepaid cancellation (≥24 hrs) | Refund less fee up to NZD 86.25 (incl GST) |
| Prepaid cancellation (<24 hrs) | Fee may be up to NZD 172.50 (incl GST) |
| No-show | Full prepaid amount forfeited |
| Refund request deadline | 90 days from scheduled pick-up |
| Early return refund | No refund per terms; NZ Consumer Law may apply |
| Typical refund timing | Generally within 14 days after payable |
After cancelling
Next steps
After canceling, check your bank or card statement for any refund amounts and note any confirmation number Budget provides.
If you do not receive a refund within the expected timeframe, follow up with Budget via reservations or the contact email used for account cancellation.
Helpful links
- Budget NZ Terms & Conditions
- Budget NZ Terms of Use
- Budget NZ homepage (bookings & manage booking)
- New Zealand consumer protection (consumerprotection.govt.nz)
- Reservations phone: 0800 655 111
- App account email: database.bracnz@abg.com
Address
Principal contact address
No separate New Zealand postal address was located. Budget appears to operate support from its Australian office for some services.
Corporate address (listed)
Level 13, Toowong Tower, 9 Sherwood Road, Toowong QLD 4066, Australia
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.