Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Knose service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Knose: Easy Method
What is Knose
Overview
Knose is a pet insurance provider that sells policies to cover veterinary costs and related pet-care needs. The company operates primarily from Australia and services customers online.
Where it is based
Knose’s registered office is in Surry Hills, New South Wales, Australia. The company appears to handle cancellations and customer service directly rather than via app-store subscription flows.
How to cancel Knose
Before you cancel
Check whether you are inside the 30-day cooling-off period and confirm you have not made a claim during that time.
Gather your policy number, contact email, and any supporting ID or payment details before you contact Knose.
Cancellation steps
- Step 1: Confirm the date you purchased the policy so you can verify if the 30-day cooling-off period applies.
- Step 2: Use Knose’s customer contact options to request cancellation - Knose requires cancellation directly via phone or email rather than through App Store/Google Play.
- Step 3: Provide your policy number, full name, and reason for cancellation; request written confirmation (email) of the cancellation and any refund entitlement.
- Step 4: Keep a copy of all communication (emails, dates and times of phone calls, names of representatives) until the process is complete.
What to expect when contacting Knose
Future payments will be stopped once Knose processes the cancellation, but refunds depend on timing and whether a claim was made.
If you are within the cooling-off period and eligible, request confirmation of the refund amount and timing in writing.
What happens when you cancel
Cover and access
Once your policy is cancelled, cover ends on the cancellation date specified by Knose. You should verify the exact end date in the confirmation email.
Payments and renewals
Future payments stop after cancellation. Knose’s terms state that premiums already paid are not refunded outside the cooling-off window.
Data and records
Knose will retain your policy and claim records according to its privacy and record-keeping practices. Ask for a copy of your policy record if you need it for reference.
Will I get a refund?
Refund during the cooling-off period
Knose offers a full refund if you cancel within the 30-day cooling-off period and you have not made a claim.
The refund will be less any non-refundable government charges, taxes, and levies that apply.
Refund after the cooling-off period
After the 30-day cooling-off period, Knose states that it will stop future payments but will not refund premiums already paid.
That means changing your mind after the cooling-off period generally does not trigger a refund for amounts already charged.
Exceptions and practical notes
- If you have made a claim during the cooling-off period, the cooling-off refund may not apply.
- Always request written confirmation of any refund decision and ask for expected timing and method of payment.
Knose plans and pricing
Plan types
Knose offers a range of pet insurance plans, but publicly available plan names and exact pricing vary by pet, location, and chosen cover levels.
Specific inclusions and optional extras should be checked on Knose’s product pages or in your policy documents.
Pricing notes
Premiums depend on factors such as pet age, species, breed, and selected excess and cover limits.
If you need an exact quote or breakdown, request it directly from Knose or obtain it through their online quote tool.
| Plan | What's included | Price |
|---|---|---|
| Plan A | Varies | Varies |
| Plan B | Varies | Varies |
| Plan C | Varies | Varies |
Your consumer rights in New Zealand
Cooling-off and statutory rights
New Zealand commonly provides a 14-day cooling-off period for many online purchases, allowing a full refund if the service has not been used.
Knose’s 30-day cooling-off period extends beyond the typical 14 days, giving NZ consumers a more generous period to cancel if no claim has been made.
Refunds and after the cooling-off period
Under Knose’s terms, no refunds are given for premiums already paid after the cooling-off period, so consumers should be aware of this contractual limitation.
If you believe Knose has acted unfairly or breached NZ consumer law, you can seek advice from New Zealand consumer protection authorities or dispute resolution services.
Customer experiences
Positive feedback
Some customers report fast claim handling over time; for example, one reviewer said subsequent claims were processed quickly and praised regular email check-ins.
Such feedback suggests experiences can improve once an initial relationship or processes are established.
Negative feedback
Multiple reviewers report slow and frustrating claims processing, with some claims delayed for weeks and poor communication reported in reviews.
One reviewer reported no response between October and January, describing ongoing problems with responsiveness.
Documentation checklist
Before you call or email
- Policy number and policyholder full name.
- Date of purchase and proof of purchase (email receipt).
- Details of any claims made (dates and claim numbers).
- Preferred contact details and bank or card details for refunds.
If you need to escalate
- Save all correspondence (emails, screenshots, call logs, names of representatives).
- Note dates and times of interactions and the content of any promises made by staff.
Common mistakes
Missing the cooling-off window
A common mistake is assuming you can get a refund after the cooling-off period. Knose’s 30-day window is generous, but refunds are generally not provided after it closes.
Using the wrong cancellation route
Some customers try to cancel through the App Store or Google Play. Knose’s Help Center and Terms do not reference app-store subscription cancellation, so cancellations should be handled directly with Knose.
Poor record-keeping
Failing to keep confirmation emails, policy numbers, or call details can make it harder to prove your case if a dispute arises.
Comparative recap
Key points
This table summarises the main practical differences between Knose’s stated terms and typical NZ consumer expectations for easy comparison.
Table summary
| Feature | Knose (verified) | Typical New Zealand expectation |
|---|---|---|
| Cooling-off period | 30 days (full refund if no claim) | Commonly 14 days for online purchases |
| Refund after cooling-off | No refund for premiums already paid | Refunds depend on contract terms; statutory remedies may apply in some cases |
| Cancellation method | Contact Knose directly by phone or email | Direct contact with provider is common; app-store cancellations may apply only to app-based subscriptions |
| App Store / Google Play | Not referenced - cancellation must be handled directly with Knose | Some subscriptions can be cancelled via app stores, but provider terms govern insurance policies |
After cancelling
Follow-up actions
Save the cancellation confirmation and monitor your bank or card statement for any refunds if applicable.
If you do not receive confirmation within a reasonable timeframe, follow up with Knose and keep a record of all attempts to contact them.
Useful links
- Knose FAQs and resources
- Knose reviews on Trustpilot (NZ)
- Knose reviews on Trustpilot (AU)
- New Zealand consumer protection information
Address
Knose office address
Knose (registered office): 81 - 83 Campbell Street, Surry Hills NSW 2010, Australia.
Notes about international mailing
There is no verified New Zealand postal cancellation address for Knose; use email or phone for cancellations where possible.
If you need to send documents by post, include tracking and allow for international delivery times.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.