Cancel Knose: Easy Method

What is Knose

Overview

Knose is a pet insurance provider that sells policies to cover veterinary costs and related pet-care needs. The company operates primarily from Australia and services customers online.

Where it is based

Knose’s registered office is in Surry Hills, New South Wales, Australia. The company appears to handle cancellations and customer service directly rather than via app-store subscription flows.

How to cancel Knose

Before you cancel

Check whether you are inside the 30-day cooling-off period and confirm you have not made a claim during that time.

Gather your policy number, contact email, and any supporting ID or payment details before you contact Knose.

Cancellation steps

• Step 1: Confirm the date you purchased the policy so you can verify if the 30-day cooling-off period applies.
• Step 2: Use Knose’s customer contact options to request cancellation - Knose requires cancellation directly via phone or email rather than through App Store/Google Play.
• Step 3: Provide your policy number, full name, and reason for cancellation; request written confirmation (email) of the cancellation and any refund entitlement.
• Step 4: Keep a copy of all communication (emails, dates and times of phone calls, names of representatives) until the process is complete.

What to expect when contacting Knose

Future payments will be stopped once Knose processes the cancellation, but refunds depend on timing and whether a claim was made.

If you are within the cooling-off period and eligible, request confirmation of the refund amount and timing in writing.

What happens when you cancel

Cover and access

Once your policy is cancelled, cover ends on the cancellation date specified by Knose. You should verify the exact end date in the confirmation email.

Payments and renewals

Future payments stop after cancellation. Knose’s terms state that premiums already paid are not refunded outside the cooling-off window.

Data and records

Knose will retain your policy and claim records according to its privacy and record-keeping practices. Ask for a copy of your policy record if you need it for reference.

Will I get a refund?

Refund during the cooling-off period

Knose offers a full refund if you cancel within the 30-day cooling-off period and you have not made a claim.

The refund will be less any non-refundable government charges, taxes, and levies that apply.

Refund after the cooling-off period

After the 30-day cooling-off period, Knose states that it will stop future payments but will not refund premiums already paid.

That means changing your mind after the cooling-off period generally does not trigger a refund for amounts already charged.

Exceptions and practical notes

• If you have made a claim during the cooling-off period, the cooling-off refund may not apply.
• Always request written confirmation of any refund decision and ask for expected timing and method of payment.

Knose plans and pricing

Plan types

Knose offers a range of pet insurance plans, but publicly available plan names and exact pricing vary by pet, location, and chosen cover levels.

Specific inclusions and optional extras should be checked on Knose’s product pages or in your policy documents.

Pricing notes

Premiums depend on factors such as pet age, species, breed, and selected excess and cover limits.

If you need an exact quote or breakdown, request it directly from Knose or obtain it through their online quote tool.

Your consumer rights in New Zealand

Cooling-off and statutory rights

New Zealand commonly provides a 14-day cooling-off period for many online purchases, allowing a full refund if the service has not been used.

Knose’s 30-day cooling-off period extends beyond the typical 14 days, giving NZ consumers a more generous period to cancel if no claim has been made.

Refunds and after the cooling-off period

Under Knose’s terms, no refunds are given for premiums already paid after the cooling-off period, so consumers should be aware of this contractual limitation.

If you believe Knose has acted unfairly or breached NZ consumer law, you can seek advice from New Zealand consumer protection authorities or dispute resolution services.

Customer experiences

Positive feedback

Some customers report fast claim handling over time; for example, one reviewer said subsequent claims were processed quickly and praised regular email check-ins.

Such feedback suggests experiences can improve once an initial relationship or processes are established.

Negative feedback

Multiple reviewers report slow and frustrating claims processing, with some claims delayed for weeks and poor communication reported in reviews.

One reviewer reported no response between October and January, describing ongoing problems with responsiveness.

Documentation checklist

Before you call or email

• Policy number and policyholder full name.
• Date of purchase and proof of purchase (email receipt).
• Details of any claims made (dates and claim numbers).
• Preferred contact details and bank or card details for refunds.

If you need to escalate

• Save all correspondence (emails, screenshots, call logs, names of representatives).
• Note dates and times of interactions and the content of any promises made by staff.

Common mistakes

Missing the cooling-off window

A common mistake is assuming you can get a refund after the cooling-off period. Knose’s 30-day window is generous, but refunds are generally not provided after it closes.

Using the wrong cancellation route

Some customers try to cancel through the App Store or Google Play. Knose’s Help Center and Terms do not reference app-store subscription cancellation, so cancellations should be handled directly with Knose.

Poor record-keeping

Failing to keep confirmation emails, policy numbers, or call details can make it harder to prove your case if a dispute arises.

Comparative recap

Key points

This table summarises the main practical differences between Knose’s stated terms and typical NZ consumer expectations for easy comparison.

Table summary

After cancelling

Follow-up actions

Save the cancellation confirmation and monitor your bank or card statement for any refunds if applicable.

If you do not receive confirmation within a reasonable timeframe, follow up with Knose and keep a record of all attempts to contact them.

Useful links

• Knose FAQs and resources
• Knose reviews on Trustpilot (NZ)
• Knose reviews on Trustpilot (AU)
• New Zealand consumer protection information

Address

Knose office address

Knose (registered office): 81 - 83 Campbell Street, Surry Hills NSW 2010, Australia.

Notes about international mailing

There is no verified New Zealand postal cancellation address for Knose; use email or phone for cancellations where possible.

If you need to send documents by post, include tracking and allow for international delivery times.