Cancel Lic: Easy Method

What is Lic

Overview

LIC (Livestock Improvement Corporation) is a New Zealand agricultural co-operative providing herd testing, breeding services, digital herd management (MINDA), and farm data products such as SPACE.

Primary services

LIC supplies herd testing, artificial breeding products and software for farm performance. Many services are delivered by regional LIC representatives and local depots.

How to cancel Lic

Herd testing cancellation

• Contact your LIC representative or your local herd test depot to request a cancellation or reschedule.
• Note that cancellations or rescheduling within 10 days of the booked test date will incur cancellation fees.
• If you believe fees should be waived, apply for an exemption using LIC’s cancellation fee exemption form as advised on LIC’s support page: Herd testing change or cancellation fee exemption.

MINDA subscription and other services

• MINDA does not publish a public self-service cancellation flow or App Store / Google Play subscription framework.
• Contact LIC sales or MINDA support to request cancellation or to get instructions; use the MINDA pricing/support pages for contact details: MINDA pricing and support.
• For products sold via a LIC representative, cancelling may require direct contact with that representative rather than an online portal.

What happens when you cancel

Access and data

When you cancel a digital service such as MINDA, access typically ends according to LIC’s billing period or the terms you agreed with LIC.

LIC’s public information does not specify standard data-retention periods; request data export or backups before cancellation to preserve records.

Renewals and ongoing charges

Cancellation should stop future recurring charges, but verify the timing: cancellation after a billing period start may not produce a prorated refund.

For herd testing, cancelling late may still trigger the standard cancellation fee; seek exemption if applicable.

Will I get a refund?

LIC policy and historical exceptions

LIC does not publish a single universal refund policy for all products; some issues have been handled case-by-case.

Public reporting shows LIC paid over NZ$2 million in refunds/compensation related to faulty bull semen; those outcomes were resolved individually rather than under a blanket refund rule: Rural News report.

When consumer law applies

Under New Zealand law (Consumer Guarantees Act) consumers may be entitled to refund, repair, or replacement where goods or services are faulty or not of acceptable quality.

If you believe a LIC product or service is faulty, you can seek remedies under NZ consumer law; see general guidance at Consumer.org.nz.

Lic plans and pricing

Current plans and prices

Notes and billing details

• All prices are exclusive of GST.
• MINDA pricing is effective from 1 June 2025; LIC SPACE pricing is for the 2025 season and typically charged monthly over the year.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA gives consumers rights to remedies such as repair, replacement or refund if goods or services fail to meet acceptable quality or performance.

If a LIC product is faulty or not as described, you may be able to request these remedies under the CGA; document issues and contact LIC first.

Cooling-off periods and credit rules

Other laws, such as the Credit Contracts and Consumer Finance Act, provide specific protections for credit agreements and certain remote sales.

LIC’s publicly available terms do not always specify how these laws apply to each service; for contested cases consider contacting community law services or consumer advocacy groups: Community Law guidance.

Customer experiences

Positive feedback

Public consumer review platforms did not show significant user reviews specifically for LIC services at the time of verification.

LIC has long-standing relationships with many New Zealand farmers and regional representatives, which some customers value for local support.

Negative feedback

Some consumers report frustration with herd testing cancellation fees when bookings are changed within 10 days of the test date.

Users seeking to cancel MINDA subscriptions may find limited public self-service guidance and are advised to contact LIC directly.

Documentation checklist

Essential documents to prepare

• Account holder name and contact details.
• Service account or subscription ID (MINDA) or herd test booking reference.
• Date(s) of the scheduled service and any invoices or receipts.
• Bank or payment details if you are requesting a refund.

Supporting evidence for disputes

• Photographs, test results or evidence of service issues.
• Email correspondence with LIC representatives or depots.
• Any exemption application forms submitted (e.g. herd testing fee exemption).
• Notes of phone calls including dates, times and names of representatives spoken to.

Common mistakes

Missing the notice window

One frequent error is cancelling herd testing within the 10-day window without applying in time for an exemption.

Always check your booking date and notify LIC early to avoid standard cancellation fees.

Assuming online self-service exists

Many customers expect a self-service cancellation for MINDA but LIC does not publish a public self-cancellation flow for this product.

Contact LIC support or your representative directly rather than relying on an app-store style subscription cancellation.

Comparative recap

Quick comparison overview

After cancelling

Follow-up steps

• Keep written confirmation of the cancellation and any refund decision from LIC.
• If you requested an exemption or a refund, follow up within the expected response window and keep records of all communications.
• Request and securely store any exported data from MINDA or herd-testing records before access ends.

Useful links

• Herd testing change or cancellation fee exemption (LIC)
• MINDA pricing and support (LIC)
• Faulty product - consumer rights (Consumer.org.nz)
• Report on LIC refunds/compensation (Rural News)

Address

Postal address

LIC Private Bag 3016 Hamilton 3240 New Zealand

Alternative contact

For service-specific cancellation or support contact your LIC representative or local herd test depot.

General LIC contact details and regional office information are available via LIC’s website contact pages; use those channels if you need phone or email support.