Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nrma service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nrma: Easy Method
What is Nrma
Overview
NRMA is an Australian insurance and membership organisation that offers car, home, travel insurance, roadside assistance and membership packages.
It primarily operates in Australia but New Zealand residents may hold NRMA products when arranging cover or membership from across the Tasman.
Services offered
Key services include general insurance (car, home, travel), roadside assistance memberships and reward/subscription packages.
Products include single policies and recurring membership subscriptions with online and phone support channels.
How to cancel Nrma
Insurance policies (car, home, travel)
- Cancel via the NRMA Insurance app or the NRMA online portal where available.
- Call NRMA Insurance customer service on 13 132 132 to request cancellation if you prefer phone support.
- When you cancel, have your policy number, full name, date of birth and reason for cancellation ready.
Roadside assistance and membership packages
- Cancel Roadside Assistance by calling 13 11 22 and requesting membership cancellation.
- Membership subscriptions can usually be cancelled at any time via your online account or by phone.
- If you prefer paper, send a signed cancellation request to the insurer’s postal address (see Address section).
Confirmation and follow-up
- Ask for written confirmation (email or letter) of the cancellation date and any refund entitlement.
- Record the representative’s name, date and time of call and any reference number for your records.
What happens when you cancel
Cover and effective date
Cover generally ends on the cancellation date specified by NRMA or the date you request cancellation.
If a claim has been lodged and paid, cancellation will not usually reverse that claim payment.
Renewals and automatic charges
Cancellation will stop future renewals and recurring charges once processed, but you should confirm the final cancellation date in writing.
Check your bank or card statements after cancellation to ensure automatic payments have stopped.
Personal data and records
NRMA will retain records in line with its privacy policy and legal requirements; request a copy of any retained policy documents if needed.
If you want data removed or corrected, contact NRMA’s privacy team (details are in policy documents or on NRMA’s website).
Will I get a refund?
Insurance policy refunds
NRMA typically offers a 21-day cooling-off period after purchase for a full refund if no claim has been made.
After the cooling-off period, cancellation normally yields a pro‑rata refund less a cancellation fee (public sources note an approximate AU$33 fee per policy).
Roadside assistance and membership refunds
- Roadside Assistance refunds are generally available only if cancelled within 7 days of joining/renewal and no services were used.
- Membership subscription refunds are not generally available except in specific circumstances; local consumer law may create additional rights.
Processing times and exceptions
- Refunds are commonly processed within about 5 - 15 business days where eligible.
- If a claim has been paid (for example a total loss), a refund for that policy period is typically not available.
Nrma plans and pricing
Plan categories
The table below lists common NRMA plan types and typical features. Exact pricing varies by product, location and policy details.
Pricing note
Specific NZ dollar pricing is not provided here. Where detailed pricing is not available, values are shown as "Varies".
| Plan | Typical features | Price |
|---|---|---|
| Car insurance | Comprehensive, Third-party options; claim handling and optional extras | Varies |
| Home insurance | Building and contents cover, optional accidental damage | Varies |
| Travel insurance | Single-trip and annual multi-trip options; medical and cancellation cover | Varies |
| Roadside Assistance | On-road assistance, towing, battery jumpstarts and lockout services | Varies |
| Membership / Rewards | Discounts, partner offers and subscription benefits (may bundle roadside cover) | Varies |
Your consumer rights in New Zealand
Key New Zealand laws
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act which prohibit misleading conduct and require services to be provided with reasonable care.
These laws can provide remedies if a service is not delivered as promised, even where a supplier’s own terms say otherwise.
Dispute resolution and enforcement
If you cannot resolve a dispute with the insurer, you can contact Consumer NZ, the Commerce Commission for misleading conduct issues, or local advice services such as Citizens Advice Bureau.
For insurance-specific disputes, use the insurer’s internal complaints process and the relevant external dispute resolution scheme if the insurer is a member (for Australian insurers this may differ; check eligibility from NRMA).
Cross-border purchases
If you bought NRMA cover from New Zealand, NZ consumer protections may still apply depending on where the contract was formed and the terms of the policy.
Seek local advice if you are unsure which jurisdiction governs your contract or what remedies are available.
Customer experiences
Positive feedback
Many customers praise NRMA staff for helpfulness and expertise and find the branch and online services convenient.
There are reports of efficient claim handling in some cases, such as timely hail damage resolution and savings from policy changes.
Common complaints
Frequent negative feedback includes rising premiums, confusing policy changes and long customer-service wait times.
Other issues reported are offshore call-centres, opaque claims handling, pushy retention attempts on cancellation and occasional refund delays.
Documentation checklist
Essential documents
- Policy number and policy schedule.
- Proof of purchase (receipt, confirmation email) and dates of cover.
- Personal identification (full name, date of birth) and contact details.
Refund and claim evidence
- Bank details for refunds (BSB/account or card details as requested by NRMA).
- Proof you did not use services (for roadside refunds) or confirmation no claim was made (for cooling-off claims).
- Any correspondence with NRMA, including reference numbers and agent names.
Common mistakes
Missing the cooling-off window
A common error is trying to cancel after the 21-day cooling-off period expecting a full refund. Check dates carefully against your purchase confirmation.
If you used any service or lodged a claim during the cooling-off period, a full refund may be denied.
Not getting written confirmation
Many issues arise when customers rely on verbal cancellation only. Always ask for written confirmation with a cancellation date and refund details.
Save emails or screenshots from online cancellations and note phone reference numbers.
Assuming local rules apply without checking
Some New Zealand customers assume NZ rules replicate Australian Consumer Law; jurisdiction and contract terms matter for remedies.
If in doubt, seek local consumer advice before relying on protections that may not apply.
Comparative recap
Quick comparison
The table below summarises the most relevant cancellation and refund points for each major NRMA product type.
Use this to compare
| Product | How to cancel | Cooling-off / refund window | Refund processing | Main refund exceptions |
|---|---|---|---|---|
| Insurance policies | NRMA app, online portal or call 13 132 132 | 21 days for full refund if no claim; after that pro‑rata minus ~AU$33 fee | Typically 5 - 15 business days | No refund if a claim has been paid or if terms exclude refund |
| Roadside Assistance | Call 13 11 22 | Refund generally only if cancelled within 7 days and unused | Typically 5 - 15 business days if eligible | No refund once services have been used |
| Membership / subscription | Online account or phone cancellation | Cancel anytime; refund only in specific circumstances | Typically 5 - 15 business days if eligible | No standard entitlement to refund; check contract and local consumer law |
After cancelling
What to do next
Check your bank or card account to confirm refunds or the cessation of recurring charges after the stated processing period.
Keep all confirmation emails and written notices for at least 12 months in case of later disputes.
Useful links and contacts
- NRMA official website - account management and contact pages.
- External guide to NRMA cancellations - independent overview of cancellation/refund steps.
- Customer reviews (Trustpilot) - for reputational context.
Address
Postal address
NRMA Insurance, Attn: Customer Service
9 Murray Rose Avenue, Sydney Olympic Park NSW 2127, Australia
Complaints correspondence
If you need to escalate by post, mark correspondence "Customer Relations" and include your policy number and contact details.
For phone support: NRMA Insurance general enquiries 13 132 132; Roadside Assistance 13 11 22. Include time-zone considerations when calling from New Zealand.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.