Cancel Petplan: Easy Method

What is Petplan

Overview

Petplan (operated in New Zealand by the Petcover group) is a pet insurance provider offering accident and illness cover for dogs and cats. Policies vary by pet type, age and selected coverage level.

Where it operates

Petplan in NZ is provided through Petcover New Zealand with local contact details and a NZ-based support option. Policy terms, waiting periods and exclusions are set out in the policy documents and FAQs.

How to cancel Petplan

Primary cancellation options

• Email: Send a written cancellation to [email protected]. Include your policy number and required details (see checklist below).
• Phone: Call 0800 255 426 to notify Petcover - follow up in writing if requested. Petcover’s FAQ states cancellation must be in writing.
• Postal: You can send a signed written notice to the NZ address (see Address section).

App Store / Google Play subscriptions

• Petcover / Petplan do not provide public guidance for cancelling App Store or Google Play subscriptions in their NZ FAQs.
• If you subscribed via Apple or Google, you will likely need to cancel the subscription through your Apple ID or Google Play account subscription management.

What happens when you cancel

Coverage end

Coverage ends on the cancellation date you specify (or the date Petcover processes the request). Check confirmation from Petcover for the exact end date.

Records & renewal

Petcover will retain policy records and may provide a cancellation confirmation by email or post. If you cancel before a renewal date, you won’t be automatically renewed.

Will I get a refund?

Cooling-off period refund

New Zealand policies include a 21-day cooling-off period. If you cancel within those 21 days and no claim has been made, you are entitled to a full refund of premiums paid since commencement.

Refunds after the cooling-off period

• After the 21-day cooling-off period you may receive a pro-rata refund for unused premiums, less any applicable fees.
• Refund amounts can be reduced by fees or other policy-specific deductions; specific cases reported by reviewers show variations in deducted days.

Petplan plans and pricing

Typical plans

Premiums vary by breed, age, cover level and other factors. Below are illustrative monthly ranges and examples provided in public information.

Pricing table

Your consumer rights in New Zealand

Cooling-off and refunds

• You have a 21-day cooling-off period with a full refund available if you cancel within that period and no claim has been made.
• After cooling-off, you are entitled to pro-rata refunds of unused premiums, minus any applicable fees under the policy.

Other rights and protections

• Policies must be provided with clear terms, including waiting periods and exclusions - check your policy document for specifics.
• You can cancel at any time; monitor renewals and premium changes. Significant premium increases are a common reason customers cancel.

Customer experiences

Positive feedback

Customers note efficient claim settlements when complete information is supplied, with claims often paid quickly once documentation is provided.

See Petcover NZ FAQs for standard claim timeframes and procedures.

Negative feedback

• Some reviewers report unexpected deductions or delays with refunds during the cooling-off period in individual cases. Reference: Trustpilot.
• Complaints include steep premium increases with age and occasional delays or extra documentation requests during claims. Reference: Trustpilot.

Documentation checklist

Must-have items to include with your cancellation

• Your full name and contact details.
• Policy number and pet details (name, breed, date of birth).
• Requested cancellation date and reason for cancellation (optional but helpful).

Optional items to speed up refunds

• Bank account details for refunds or confirmation of payment method.
• Signed declaration or scanned signature if sending by email or post.

Common mistakes

Missing or incomplete information

Failing to include your policy number, pet details or a clear requested end date can delay processing. Always include these in your written request.

Assuming app-store subscriptions are handled by Petcover

Customers sometimes assume Petcover cancels App Store/Google Play subscriptions. If you subscribed via Apple or Google, cancel through Apple ID or Google Play subscriptions as well to avoid continuing charges.

Comparative recap

Quick feature comparison

After cancelling

Confirmations to expect

After you submit a cancellation, wait for written confirmation from Petcover showing the cancellation date and any refund amount due.

If you do not receive confirmation within a few business days, follow up by email or phone.

Helpful links

• Petcover NZ FAQs - official cancellation and claims guidance.
• [email protected] - email for written cancellations and queries.
• Apple: manage subscriptions and Google Play: manage subscriptions - if you subscribed through those stores.

Address

Postal address

Petplan New Zealand (Petcover)

101D Station Road, Penrose, Auckland 1061, New Zealand

Contact details

• Email: [email protected]
• Phone: 0800 255 426
• Reference: Petcover NZ FAQ page: https://www.petcovergroup.com/nz/faqs/