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Cancel PROGRESSIVE
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I hereby notify you of my decision to terminate the contract relating to the Progressive service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Progressive: Easy Method
What is Progressive
Overview
Progressive (as referenced here) refers to an insurance or subscription service operating in New Zealand under Progressive Risk Management Limited or through digital app stores.
The company provides insurance products and related services; availability and subscription channels may vary by platform (website, iOS App Store, Google Play).
How it is offered
Products may be sold directly through Progressive's website, via agents, or through app platforms such as the Apple App Store or Google Play.
When bought through an app platform, billing and subscription management are handled by that platform rather than by Progressive directly.
How to cancel Progressive
Cancel if purchased via Apple (iOS / Mac)
iOS app subscriptions are managed by Apple, not inside the app.
- Open Settings → tap your name → Subscriptions, then find and cancel the Progressive subscription.
- On Mac, open the App Store, click your name, go to Subscriptions and cancel there.
Cancel if purchased via Google Play or direct
Google Play subscriptions are managed by Google Play's subscriptions settings.
- Open Play Store → Profile → Payments & subscriptions → Subscriptions, then select and cancel.
- If you bought directly via Progressive's website or an agent, cancel by logging into your account or contacting the insurer as outlined in your policy documents.
What happens when you cancel
Access and coverage
When you cancel a recurring subscription, auto‑renewal stops at the end of the current paid period in most cases.
You normally retain access or cover until that paid period ends, unless otherwise stated in policy terms.
Data and records
The insurer may retain your policy and claims records for legal, regulatory, or claims‑processing reasons.
Ask Progressive for details on data retention, or refer to any privacy policy or terms of service provided at signup.
Will I get a refund?
Platform‑managed purchases (Apple / Google)
Refunds for subscriptions bought via Apple or Google are handled by those platforms, not directly by the app developer.
- Request refunds from Apple via reportaproblem.apple.com or the App Store “Request a Refund” flow.
- Request refunds from Google via the Google Play help/refund process or the Play Store support options.
Statutory exceptions and Progressive policies
Under New Zealand law (Consumer Guarantees Act 1993), you may be entitled to a remedy including a refund if a service fails to meet guarantees.
- “No‑refund” clauses cannot override statutory rights under the Consumer Guarantees Act and Fair Trading Act.
- Mid‑period refunds may be available in special cases, such as failure to deliver the promised service or other CGA breaches.
Progressive plans and pricing
Plans overview
Public plan names, pricing and features can vary by channel and over time.
If you need exact pricing, check the platform where you bought the subscription or Progressive's official documentation.
Current table
| Plan | Price | Key features |
|---|---|---|
| Basic | Varies | Varies |
| Standard | Varies | Varies |
| Premium | Varies | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA 1993 provides statutory guarantees for services, including reasonable skill and fitness for purpose.
If a service fails to meet guarantees you may be entitled to repair, replacement, or refund as appropriate.
Platform rules and Fair Trading Act
App‑store subscription cancellations and refund processes must be followed, but statutory protections still apply for service failures.
The Fair Trading Act prohibits misleading conduct and false statements about refund rights or cancellation processes.
Customer experiences
Negative reports
Some reviewers report poor customer service, unexpected rate increases, difficulties with claims and delayed or missing refunds.
Examples of complaints are published on review sites such as Trustpilot where users describe long waits or unresolved claim issues.
See examples: Trustpilot - Progressive NZ reviews.
Context and variability
Customer experiences vary by product, claim type and individual circumstances; not all customers report problems.
Where possible, retain records of communications and confirmations to support any dispute or refund request.
Documentation checklist
Essential documents
- Policy number and product name.
- Proof of purchase (receipt, App Store/Google Play receipt, bank statement).
- Account login details or customer ID.
Claim or cancellation support
- All correspondence with Progressive or the platform (emails, chat transcripts).
- Claim numbers, dates of incidents and copies of supporting evidence (photos, reports).
Common mistakes
Not cancelling via the right platform
Many customers try to cancel inside an app or via the insurer when the purchase was made through Apple or Google.
If you bought via the App Store or Play Store you must cancel through those stores to stop renewals.
Assuming immediate refund or loss of cover
Assuming a refund will be immediate is a common mistake; refunds depend on platform rules or statutory claims under the CGA.
Also, cancelling may not remove obligations if a claim is outstanding; always get confirmation in writing.
Comparative recap
Cancellation methods compared
| Method | How to cancel | Refund availability | Notes |
|---|---|---|---|
| Apple App Store | Settings → your name → Subscriptions (or App Store on Mac) | Handled by Apple; request via reportaproblem.apple.com | Auto‑renew stops at period end; keep receipts for disputes. |
| Google Play | Play Store → Profile → Payments & subscriptions → Subscriptions | Handled by Google Play refund process | Follow Google's refund instructions and timelines. |
| Direct / Website / Agent | Cancel via your online account or contact Progressive/agent as per policy | Depends on policy and statutory rights (CGA) | Obtain written confirmation; retain policy and payment records. |
After cancelling
Immediate steps
- Keep confirmation of cancellation (screenshot or email) and any receipts.
- Monitor bank or card statements to ensure future renewals stop.
Where to get help and more information
- Apple refunds and subscription help: reportaproblem.apple.com.
- Google Play subscription help: Google Play subscriptions.
- New Zealand consumer guidance (rights and CGA): consumerprotection.govt.nz.
Address
Registered office for legal service
Progressive Risk Management Limited c/o BENDALL & CANT LIMITED
7th Floor, Southern Cross Building, 61 High Street, Auckland 1010, New Zealand
Notes about correspondence
This address is the registered office for legal service and formal correspondence as recorded with the New Zealand Companies Office.
For operational or customer service queries, use the contact channels provided in your policy documents or on the platform you used to purchase the service.