Cancel Progressive: Easy Method

What is Progressive

Overview

Progressive (as referenced here) refers to an insurance or subscription service operating in New Zealand under Progressive Risk Management Limited or through digital app stores.

The company provides insurance products and related services; availability and subscription channels may vary by platform (website, iOS App Store, Google Play).

How it is offered

Products may be sold directly through Progressive's website, via agents, or through app platforms such as the Apple App Store or Google Play.

When bought through an app platform, billing and subscription management are handled by that platform rather than by Progressive directly.

How to cancel Progressive

Cancel if purchased via Apple (iOS / Mac)

iOS app subscriptions are managed by Apple, not inside the app.

• Open Settings → tap your name → Subscriptions, then find and cancel the Progressive subscription.
• On Mac, open the App Store, click your name, go to Subscriptions and cancel there.

Cancel if purchased via Google Play or direct

Google Play subscriptions are managed by Google Play's subscriptions settings.

• Open Play Store → Profile → Payments & subscriptions → Subscriptions, then select and cancel.
• If you bought directly via Progressive's website or an agent, cancel by logging into your account or contacting the insurer as outlined in your policy documents.

What happens when you cancel

Access and coverage

When you cancel a recurring subscription, auto‑renewal stops at the end of the current paid period in most cases.

You normally retain access or cover until that paid period ends, unless otherwise stated in policy terms.

Data and records

The insurer may retain your policy and claims records for legal, regulatory, or claims‑processing reasons.

Ask Progressive for details on data retention, or refer to any privacy policy or terms of service provided at signup.

Will I get a refund?

Platform‑managed purchases (Apple / Google)

Refunds for subscriptions bought via Apple or Google are handled by those platforms, not directly by the app developer.

• Request refunds from Apple via reportaproblem.apple.com or the App Store “Request a Refund” flow.
• Request refunds from Google via the Google Play help/refund process or the Play Store support options.

Statutory exceptions and Progressive policies

Under New Zealand law (Consumer Guarantees Act 1993), you may be entitled to a remedy including a refund if a service fails to meet guarantees.

• “No‑refund” clauses cannot override statutory rights under the Consumer Guarantees Act and Fair Trading Act.
• Mid‑period refunds may be available in special cases, such as failure to deliver the promised service or other CGA breaches.

Progressive plans and pricing

Plans overview

Public plan names, pricing and features can vary by channel and over time.

If you need exact pricing, check the platform where you bought the subscription or Progressive's official documentation.

Current table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA 1993 provides statutory guarantees for services, including reasonable skill and fitness for purpose.

If a service fails to meet guarantees you may be entitled to repair, replacement, or refund as appropriate.

Platform rules and Fair Trading Act

App‑store subscription cancellations and refund processes must be followed, but statutory protections still apply for service failures.

The Fair Trading Act prohibits misleading conduct and false statements about refund rights or cancellation processes.

Customer experiences

Negative reports

Some reviewers report poor customer service, unexpected rate increases, difficulties with claims and delayed or missing refunds.

Examples of complaints are published on review sites such as Trustpilot where users describe long waits or unresolved claim issues.

See examples: Trustpilot - Progressive NZ reviews.

Context and variability

Customer experiences vary by product, claim type and individual circumstances; not all customers report problems.

Where possible, retain records of communications and confirmations to support any dispute or refund request.

Documentation checklist

Essential documents

• Policy number and product name.
• Proof of purchase (receipt, App Store/Google Play receipt, bank statement).
• Account login details or customer ID.

Claim or cancellation support

• All correspondence with Progressive or the platform (emails, chat transcripts).
• Claim numbers, dates of incidents and copies of supporting evidence (photos, reports).

Common mistakes

Not cancelling via the right platform

Many customers try to cancel inside an app or via the insurer when the purchase was made through Apple or Google.

If you bought via the App Store or Play Store you must cancel through those stores to stop renewals.

Assuming immediate refund or loss of cover

Assuming a refund will be immediate is a common mistake; refunds depend on platform rules or statutory claims under the CGA.

Also, cancelling may not remove obligations if a claim is outstanding; always get confirmation in writing.

Comparative recap

Cancellation methods compared

After cancelling

Immediate steps

• Keep confirmation of cancellation (screenshot or email) and any receipts.
• Monitor bank or card statements to ensure future renewals stop.

Where to get help and more information

• Apple refunds and subscription help: reportaproblem.apple.com.
• Google Play subscription help: Google Play subscriptions.
• New Zealand consumer guidance (rights and CGA): consumerprotection.govt.nz.

Address

Registered office for legal service

Progressive Risk Management Limited c/o BENDALL & CANT LIMITED

7th Floor, Southern Cross Building, 61 High Street, Auckland 1010, New Zealand

Notes about correspondence

This address is the registered office for legal service and formal correspondence as recorded with the New Zealand Companies Office.

For operational or customer service queries, use the contact channels provided in your policy documents or on the platform you used to purchase the service.