Cancel 123.Ie: Easy Method

What is 123.Ie

Overview

123.ie is an Irish online insurance provider offering motor, home, van, landlord, travel, health and life insurance products through a digital platform.

The company provides price-focused policies with online account management and support via customer care channels based in Ireland.

Products at a glance

Policies are typically sold and administered from Ireland and use Irish regulatory and contract terms.

This guide explains how cancellations work for customers in New Zealand who hold or purchase 123.ie products.

How to cancel 123.Ie

Primary cancellation methods

• Cancellations follow the same policy whether you purchased via the App Store, Google Play or directly on the web.
• Use the 123.ie customer care pages for the official cancellation form and instructions: 123.ie cancel policy.

Step-by-step cancellation (recommended)

• Log in to your 123.ie account on the web and look for the policy cancellation option, or contact customer care by phone or email as shown on the website.
• Confirm which product you are cancelling, the policy number and your preferred cancellation date.
• Provide any required returns (e.g. Certificate of Insurance, Insurance Disc) and confirm direct-debit instructions if needed.
• Ask for written confirmation of cancellation and a refund schedule where applicable.

What happens when you cancel

Access and cover

Cover ends on the cancellation date specified by you or the insurer, and you are not covered for incidents occurring after that date.

If you cancel during a cooling-off period, cover is treated according to the specific policy terms for that period.

Renewal and account data

Automatic renewals will stop after cancellation; check renewal notices to ensure you are not recharged.

123.ie will retain policy records in line with its data-retention policy; request data export or deletion via customer care where allowed.

Will I get a refund?

Cooling-off and short-term refunds

Many 123.ie products include a 14-day cooling-off period (Car, Home, Van, Health, Travel) during which you can cancel for a refund under specified conditions.

For life insurance the cooling-off period is 30 days for a full refund if no claim has been made.

Mid-term cancellations and exceptions

• Car and Van: Within 14 days you pay only for days covered and receive a full refund if no claim was made. After 14 days a €55 cancellation fee plus pro-rata cover applies; direct-debit service charges are non-refundable.
• Home and Landlord: Within 14 days a full refund if no claims; after that a €25 fee plus cover charges up to cancellation date; direct-debit service charges non-refundable.
• Young Drivers (123GO): Within 14 days full refund if no claim and black box not installed. After 14 days a €55 fee and possible black box removal cost.
• Health: Within 14 days full refund unless a claim has been made; after that a €25 admin fee and any unpaid government levies may apply.
• Travel: Within 14 days full refund if the trip has not started and there are no claims; after 14 days typically no refund available.
• Life: 30-day cooling-off for full refund if no claims; after that cancellation is allowed but unused premium is not refunded.

123.Ie plans and pricing

Pricing summary

Detailed plan prices vary by product, driver history, cover options and underwriting. Use the insurer site or quotes tool for exact figures.

The table below gives typical cancellation and cooling-off information drawn from 123.ie policy terms.

Your consumer rights in New Zealand

Relevant New Zealand laws

New Zealand consumer protections are governed by laws such as the Consumer Guarantees Act (CGA) and the Fair Trading Act.

These acts cover goods and services but financial products and insurance may be treated differently under NZ law.

How insurance differs

• The CGA generally does not apply to financial services and insurance contracts in the same way it applies to goods and ordinary services.
• Insurance cancellation, refunds and complaints are governed by the insurer's terms, applicable financial conduct rules, and industry dispute schemes.

Where to get help in NZ

If you have a problem you should first complain to your insurer and request escalation if unresolved.

Other options include contacting local consumer advice bodies, the Financial Markets Authority for conduct concerns, or a dispute resolution scheme if the insurer is a member.

Customer experiences

Positive feedback

Customers often praise 123.ie for competitive pricing and a user-friendly online process.

Reviewers note quick responses and helpful staff, with occasional positive extras like small loyalty gestures.

Negative feedback

Complaints include significant premium increases at renewal, even for no-claims customers, and frustration with admin fees for simple changes.

Some customers report difficulty cancelling or reinstating policies and issues with direct-debit or policy documentation that affected mortgage or other processes.

Documentation checklist

Essential items to have ready

• Policy number and full name of policyholder
• Reason for cancellation and requested cancellation date
• Bank or payment details for any refund
• Any documentation required to return (e.g. Certificate of Insurance, Insurance Disc)

Optional documents that help

• Copies of correspondence with 123.ie (emails, chat transcripts)
• Proof of no-claims period if seeking a full refund during cooling-off
• Screenshots of account pages or renewal notices

Common mistakes

Not checking cooling-off or product-specific terms

Assuming the EU-style 14-day cooling-off applies in all cases can lead to disappointment; life policies use 30 days and travel refunds are conditional.

Always confirm the specific product’s cooling-off and mid-term cancellation rules.

Failing to return required items or confirm direct-debit changes

Refunds can be reduced or delayed if you do not return the Certificate of Insurance or Insurance Disc when required.

Not cancelling or updating direct-debit instructions can result in continued payments or non-refundable charges from the bank.

Comparative recap

Quick comparison of key rules

After cancelling

What to expect next

Request written confirmation of cancellation and a timeline for any refund.

Retain copies of all communications and bank statements showing refunds or residual charges.

Helpful links and contacts

• 123.ie cancellation policy
• 123.ie cooling-off information
• Consumer NZ - independent local consumer advice
• Financial Markets Authority (FMA) - conduct and disclosure for financial services

Address

Primary company address (Ireland)

123.ie, Intact House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, D16FC92, Ireland.

Notes on contacting from New Zealand

123.ie does not list a New Zealand postal address; cancellations and complaints should be handled via the online customer care pages or by contacting the Irish office.

If you need local advice, consult New Zealand consumer guidance or seek assistance from a local consumer advocacy body.