Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the At&T service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel At&T: Simple Process
What is At&T
Overview
AT&T is a large telecommunications company offering mobile services, apps, device protection and international roaming plans.
Services may be billed directly by AT&T on your wireless bill, or billed through third parties such as Apple (App Store) or Google (Google Play).
Service contexts
Common products include app subscriptions, device plans, security services (e.g. Call Protect / Mobile Security Plus) and international day-pass roaming add-ons.
Billing and cancellation rules differ depending on whether AT&T, Apple or Google is the billing party.
How to cancel At&T
Cancel when AT&T bills you
- Open the relevant app and use the in-app subscription/cancel option.
- Or sign in to your myAT&T account and cancel the subscription from your subscriptions or services page.
- Or call AT&T support (e.g. dial 611 from an AT&T mobile) to request cancellation.
Cancel when Apple or Google bills you
- If Apple (App Store) bills you: cancel via your Apple ID subscriptions before the renewal date to avoid future charges.
- If Google Play bills you: cancel via your Google Play account before renewal to stop further charges.
- For Apple/Google billed subscriptions, follow their refund processes - AT&T cannot directly cancel those charges.
Specific services (Call Protect / Mobile Security Plus)
- If charged on your AT&T wireless bill: cancel via the app, myAT&T, or by calling support.
- If charged via iTunes or Google Play: cancel in that store as per the store’s subscription settings.
- Note: no credits or refunds for unused time within a subscription period when billed by AT&T.
What happens when you cancel
Access and service termination
When you cancel a subscription that AT&T bills directly, access typically continues until the end of the current billing period.
For Apple/Google billed subscriptions, cancellation stops renewal but you normally retain access until the store’s current period ends.
Renewals and billing
Be sure to cancel before the renewal date to avoid the next billing charge from Apple or Google.
If AT&T is billing you, allow for processing time after calling or cancelling in myAT&T; verify cancellation confirmation.
Data and device considerations
Canceling services does not automatically remove data stored by apps; check the app settings for account or data deletion options.
If you return a device, follow the 14-day return window to qualify for returns; after that manufacturer warranty rules typically apply.
Will I get a refund?
App subscriptions billed by AT&T
AT&T does not provide partial-month credits or refunds for app subscriptions billed directly on your AT&T account.
If you cancel mid-period when AT&T bills you, you should expect service to continue until period end without a pro rata refund.
App subscriptions billed by Apple or Google
- Apple-billed subscriptions: refunds are handled by Apple under their refund policy; contact Apple via your purchase history or Apple Support.
- Google Play-billed subscriptions: refunds/credits follow Google Play policies; use Google Play Help.
Device returns and exceptions
New devices can usually be returned or exchanged within a 14-day return period via online chat or calling AT&T for a return request.
After 15 days, refunds are typically subject to the device manufacturer's warranty and the seller’s stated return policy.
At&T plans and pricing
Pricing overview
Below are example international day-pass prices converted to NZD. Confirm current rates with AT&T before travel.
Prices shown approximate conversion (~NZ$1.60 per US$) and may change.
Plans table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| International Day Pass - land/air | NZ$19.20 per day | Daily | Unlimited talk, text, high-speed data |
| International Day Pass - sea (cruise) | NZ$32.00 per day | Daily | Unlimited talk, text, 500 MB high-speed data then reduced speeds |
| Additional line on Day Pass land/air | NZ$9.60 per day | Daily | For each additional line on same day |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA) 1993
The CGA applies to goods and services bought for personal use and guarantees acceptable quality, fit for purpose, and as described.
Service performance must be with reasonable care and skill, within a reasonable time, and at a reasonable price; these rights cannot be contracted out.
Fair Trading Act 1986
The Fair Trading Act prohibits misleading or deceptive conduct and requires businesses to provide accurate information about products and pricing.
If marketing or contract terms are misleading, you may have recourse under this Act.
Cooling-off and change-of-mind rules
New Zealand has no general statutory right to return goods simply for change of mind, except in specific cases (e.g. some direct sales or credit contracts).
Retailers and service providers may offer voluntary return policies; always confirm the provider’s stated policy before purchase.
Customer experiences
Positive feedback
Some customers report helpful and knowledgeable in-store staff who resolve issues courteously.
Positive examples include representatives who provide clear guidance on returns and account changes.
Negative feedback
Many complaints cite billing errors, charges for items not ordered or returned, and difficulty obtaining timely refunds.
Other common issues include long hold times, trouble reaching live support and disputes that remain unresolved after lengthy calls.
What to expect
Expect variability: some interactions are resolved quickly, while others may take persistence and escalation to correct billing or service issues.
Document all contacts and confirmations to improve the chance of a successful resolution.
Documentation checklist
Account and billing details
- Account number and phone number associated with the service.
- Recent bill or invoice showing the charge you want to dispute or cancel.
- Subscription receipt from Apple or Google if billed through those stores.
Proof of returns and communications
- Return authorisation numbers, shipping receipts and tracking for device returns.
- Dates, times, names and reference numbers of calls, chats or support interactions.
- Screenshots or emails confirming cancellation requests or subscription settings.
Common mistakes
Assuming the wrong billing party
A frequent error is contacting AT&T for refunds when Apple or Google billed the subscription; the store controls refunds for store-billed items.
Always check the charge origin on your card or account statement before requesting a refund.
Missing renewal deadlines
Not cancelling before the renewal date leads to an immediate new charge, especially for App Store or Google Play subscriptions.
Set reminders and confirm cancellation in the correct account to avoid accidental renewals.
Failing to keep records
Not recording support contacts, confirmation numbers or return tracking makes disputes harder to resolve.
Collect and retain all relevant documents; this speeds up escalations and complaints if needed.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund likelihood and noteworthy points for common billing scenarios.
Summary table
| Scenario | How to cancel | Refunds | Notes |
|---|---|---|---|
| App billed by AT&T | In-app, myAT&T, or call AT&T (611) | No partial-month credits; no pro rata refunds | Service usually continues until period end; retain confirmation |
| App billed by Apple (App Store) | Cancel via Apple ID subscriptions | Refunds handled by Apple per its policies | Cancel before renewal date to avoid charge |
| App billed by Google Play | Cancel via Google Play subscriptions | Refunds handled by Google Play policies | Cancel before renewal date to avoid charge |
| Call Protect / Mobile Security Plus | If on bill: app, myAT&T, or call; if billed via store: cancel in store | No credits for early cancellation if billed by AT&T | Check billing source before requesting refund |
| Device returns | Contact online chat or call AT&T within 14 days | Refunds for returns within 14 days; after that subject to manufacturer | Keep return authorisation and shipping proof |
After cancelling
Follow-up actions
Save any cancellation confirmation emails or screenshots and check your next bill to confirm the charge has stopped.
If a billed charge persists, escalate with documented evidence and request an account review or supervisor callback.
Helpful links
- AT&T Support - general help, account and billing options.
- Apple Support - manage subscriptions and request refunds for App Store purchases.
- Google Play Help - manage subscriptions and refunds for Google Play purchases.
- New Zealand Commerce Commission - information on the Fair Trading Act and consumer protections.
- Consumer Protection (NZ) - guidance on returns, CGA and consumer rights.
Address
Local contact address
GF c/o Regus, 155 Fanshawe St, Auckland 1010, New Zealand.
Important note
No specific AT&T cancellation postal address for New Zealand was found; use the above address for general correspondence if necessary.
It is recommended to confirm the correct mailing address or cancellation instructions by phone or email before sending any notice.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.