Cancel IMVU online
Serviço de cancelamento N.º 1 em Portugal
4.9Calculated on 5.6K reviews
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Imvu.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancel Imvu: Easy Method
What is Imvu
Overview
Imvu is an online social entertainment platform where users create 3D avatars, chat, and purchase virtual items and subscriptions. It combines social networking with a virtual goods economy.
Main features
Key features include avatar customisation, chat rooms, virtual items for purchase, and tiered VIP subscription options that unlock extras. Payments can be made via app stores, gift cards, or direct billing.
How to cancel Imvu
Cancel via the Imvu website
- Sign in at Imvu.com with your account credentials.
- Open Account Settings (click your avatar or account menu).
- Go to Billing or Subscriptions and choose the active subscription.
- Select Cancel Subscription and confirm; save any confirmation or screenshot.
Cancel via app stores or support
- If billed through Apple: open Settings > your Apple ID > Subscriptions, find Imvu and Cancel.
- If billed through Google Play: open Google Play > Payments & subscriptions > Subscriptions, find Imvu and Cancel.
- If you cannot cancel or billing shows IMVU directly: submit a support ticket via Imvu Help and request cancellation and confirmation.
What happens when you cancel
Access and renewal
When you cancel a paid subscription, your VIP or premium access will typically continue until the end of the current billing period. After that date, the subscription will not renew and tiered features will end.
Account and data
Your Imvu account, avatar, purchased items and credits generally remain on the account after cancellation. Deleting an account is a separate process and may require contacting support.
Will I get a refund?
General policy
Imvu generally does not issue refunds for completed subscription periods or in-app purchases once the billing cycle has started. Refunds are uncommon and treated case-by-case.
Exceptions and how to request one
- Ask for a refund if you were charged in error, billed multiple times, or your subscription was unauthorised.
- Contact the platform used for billing first (Apple/Google) for platform-processed payments; they manage refunds for those stores.
- For direct IMVU billing, submit a support ticket with order details, dates, and screenshots to request a review.
- If you are in New Zealand and believe consumer law applies, mention your rights under local consumer protection when requesting a refund.
Imvu plans and pricing
Local pricing summary
The following table shows community-sourced NZD pricing for common items and subscriptions sold in New Zealand. App Store in-app prices may display in USD.
Pricing table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| VIP Subscription (as reported locally) | NZ$26.99 per month | Monthly | Tiered VIP access (likely equivalent to a mid-tier such as Platinum) |
| Gift Card - IMVU Credits | NZ$10.00 | One-time purchase for credits | Redeemable for IMVU credits |
| Gift Card - IMVU Credits | NZ$25.00 | One-time purchase for credits | Redeemable for IMVU credits |
| Gift Card - IMVU Credits | NZ$50.00 | One-time purchase for credits | Redeemable for IMVU credits |
Note: The App Store often displays USD pricing. Only a community-sourced NZD monthly VIP price (NZ$26.99) is available; gift cards sold in NZ are priced in NZD.
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law, services must be provided with reasonable care and skill and match descriptions given before purchase. If Imvu fails to provide the service as described, you may be eligible for remedies.
How to escalate if needed
- Raise the issue with Imvu support first and keep records of communications.
- If unresolved, seek advice from Consumer Affairs (MBIE) or Consumer NZ and follow their dispute resolution guidance.
- For billing via Apple or Google, you may also use their refund dispute processes in parallel with contacting Imvu.
Customer experiences
Positive feedback
Some users report straightforward cancellations via the website and prompt confirmation emails. Gift card redemption and credit purchases are generally fast and reliable.
Negative feedback
Common complaints include confusion about where a subscription is billed from (App Store vs IMVU), delays in support replies, and limited refunds. Users advise keeping clear records of cancellations and charges.
Documentation checklist
Before contacting support
- Account username and email associated with Imvu.
- Order number(s) or transaction ID from your email or bank statement.
- Date and time of the charge and the amount billed.
When submitting a refund or cancellation request
- Screenshots of subscription details and billing entries.
- Confirmation of cancellation if you received one (email or on-screen).
- Reference to the platform used for payment (Apple ID, Google account, PayPal, card).
Common mistakes
Cancelling the app but not the subscription
Deleting the Imvu app from your device does not cancel an active subscription. The subscription must be cancelled via the billing source or your Imvu account.
Not checking the billing source
Users often assume Imvu billed them directly, but many subscriptions are managed by Apple or Google. Always check your bank statement or store subscription settings to find the correct cancellation path.
Comparative recap
Cancellation methods compared
| Method | Where to Cancel | Ease | Refund Possibility | Notes |
|---|---|---|---|---|
| Imvu website | Account Settings > Billing > Subscriptions | Moderate - requires login | Possible for direct billing; case-by-case | Save confirmation; direct support for account-specific issues |
| Apple App Store | iPhone Settings > Apple ID > Subscriptions | Easy if you know Apple ID | Handled by Apple; higher chance via Apple refund process | Use Apple’s report-a-problem for disputes |
| Google Play | Google Play > Payments & subscriptions > Subscriptions | Easy if you know Google account | Handled by Google; refunds possible via Play Store | Check Google Play purchase history for transaction IDs |
| Contacting support | Imvu Help Center / Support ticket | Varies - may take time | Possible for billing errors or unauthorised charges | Include documentation and mention NZ consumer rights if applicable |
After cancelling
Next steps
- Keep your cancellation confirmation email or screenshot for records.
- Monitor your bank or card statement to confirm no further charges are applied.
- If billed by Apple/Google, verify cancellation in your subscriptions list.
If you still need help
- Imvu Help Center: Imvu Support
- Apple subscriptions help: Manage subscriptions with Apple
- Google Play subscriptions help: Manage subscriptions on Google Play
- Consumer guidance: Consumer Protection NZ (MBIE)
Address
Mailing address
For postal correspondence, Imvu uses a US P.O. Box internationally. Use the following address for written enquiries if required:
IMVU, PO Box 2772, Redwood City, CA 94063, USA
Support contact
For account-specific help, open a support ticket via the Imvu Help Center rather than relying solely on postal mail.
Support portal: Imvu Support
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FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.