Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Mullvad: Easy Method
What is Mullvad
Overview
Mullvad is a privacy-focused VPN service known for minimal account data, no-logs policy, and an anonymous numeric account system.
It offers open-source apps and WireGuard support, with a simple flat pricing model rather than tiered discounts.
Key characteristics
Mullvad emphasizes privacy: anonymous accounts, limited retention of payment metadata, and transparency.
The service converts a flat €5 monthly rate to local currency at payment time; common NZ pricing is around NZ$5.50 but varies with exchange rates.
How to cancel Mullvad
If you have a standard (post‑mid‑2022) payment
Mullvad removed recurring auto-renewing subscriptions in mid‑2022; most payments are one‑time for the period chosen.
To stop service, simply do not pay again once your paid period ends - there is no traditional "cancel subscription" for new payments.
If you have a legacy auto‑renewing subscription or purchases via app stores
- Legacy PayPal or credit-card subscriptions: Sign in to your Mullvad account → Account → Subscriptions → Unsubscribe. See archived guidance at archive.ph.
- iOS (App Store) purchases: Cancel through Apple Settings: Settings → Your Name → Subscriptions → Mullvad VPN → Cancel. Mullvad cannot cancel these for you.
- Google Play purchases: Cancel through Google Play Store → Payments & Subscriptions → Subscriptions → Mullvad → Cancel.
What happens when you cancel
Access after cancellation
Your Mullvad access remains active for the remainder of the paid period after you stop paying or unsubscribe a legacy recurring plan.
When the paid period ends, your account number remains valid but you will no longer have active VPN access until you pay again.
Data and account handling
Mullvad retains minimal payment-related data and no activity logs; timely action is important for refund eligibility due to limited records.
Legacy subscription cancellation via the dashboard stops further charges if applicable; Mullvad does not retroactively reinstate access after expiry without payment.
Will I get a refund?
Mullvad refund policy summary
Since 31 January 2025 Mullvad provides a 14-day money-back guarantee for new payments.
Payments made before that date may still be eligible for the older 30-day refund window.
Eligibility, methods and exceptions
- Eligible payment methods for refunds include credit card, PayPal, Google Play in-app, Swish, and SEPA bank transfer. Refunds require emailing Mullvad support with your account number and transaction details. See Mullvad refund help.
- Refunds are NOT available for cash or cryptocurrency payments; Apple in-app purchases must be refunded via Apple; vouchers/reseller purchases must be handled by the seller.
- Act promptly: Mullvad's privacy practice means they may not retain long-term payment records, so requests within the stated window are crucial.
Mullvad plans and pricing
Pricing model
Mullvad charges a flat €5 monthly rate regardless of chosen duration and converts that to NZD at payment time.
The price in NZ dollars varies with exchange rates; the commonly cited approximate NZ price is NZ$5.50.
Plan table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Standard Flat Rate | NZ$5.50 (approx.) | Monthly (same price if paid annually or per decade) | Flat rate equivalent of €5; no discounts; all durations same price; multiple payment options including credit card, PayPal, crypto, cash |
Your consumer rights in New Zealand
Legal protections
Under New Zealand consumer law, services must be fit for purpose and not misleading under the Fair Trading Act and Consumer Guarantees Act where applicable.
Mullvad's explicit 14-day (or 30-day for earlier purchases) money-back guarantee complements statutory protections.
Practical actions and limitations
- If Mullvad fails to deliver the service as described, you can seek chargebacks or refunds via credit card or PayPal where those payment platforms allow disputes.
- Apple in-app purchases must be handled through Apple; vouchers/resellers must be pursued with the seller. Mullvad cannot refund cash or crypto.
- Because Mullvad retains minimal payment data, submit refund/complaint requests promptly within the stated window to improve chances of resolution.
Customer experiences
Positive feedback
Customers commonly praise Mullvad's privacy practices: no-logging, anonymous account numbers, open-source apps, and transparent pricing.
Many users report fast and stable connections with reliable WireGuard support across platforms, and some note fast refunds when eligible.
Negative feedback
Common complaints include slow or unresponsive customer support via email and occasional server issues such as slow or blocked servers.
Streaming unblocking is limited compared with some VPNs - Mullvad cannot reliably unblock a wide range of streaming services beyond a few cases like US Netflix.
Documentation checklist
What to gather before contacting support
- Your Mullvad account number (the anonymous numeric ID).
- Payment method used and transaction reference or receipt.
- Purchase date and the period paid for (start/end dates).
- Proof of purchase such as screenshot, bank/PayPal transaction, or App Store/Google Play receipt.
- Short description of the problem and desired outcome (refund, stop renewal, etc.).
How to submit
Email Mullvad support with the checklist items above for refund requests or subscription cancellations where applicable.
For App Store or Google Play issues, include the store receipt and contact Apple/Google support for refunds when required.
Common mistakes
Assuming recurring subscriptions exist for new payments
Many users expect a "cancel subscription" button for recent payments; since mid‑2022 most Mullvad payments are one‑time and do not auto-renew.
Stopping service simply requires not paying again at the end of the period.
Missing required information or using the wrong channel
Common errors include contacting Mullvad without the account number, or asking Mullvad to refund an Apple in‑app purchase instead of requesting a refund from Apple.
Also, waiting past the refund window or requesting refunds for cash/crypto payments will likely fail due to Mullvad's stated exceptions and limited records.
Comparative recap
Quick comparison
| Feature | Mullvad | Typical VPN |
|---|---|---|
| Privacy | Strong: anonymous account, no‑logs, open source | Varies: many log some connection/usage data |
| Pricing | Flat €5/month converted to NZD (≈NZ$5.50) | Often tiered pricing, discounts for long terms |
| Refund window | 14 days (since 31 Jan 2025); older payments may have 30 days | Typically 7 - 30 days depending on provider |
| Streaming unblocking | Limited; not focused on streaming | Some providers focus on streaming and unblock more services |
| Support | Email support; mixed reviews on response speed | Varies; some offer live chat and faster responses |
After cancelling
Next steps
Keep copies of all refund/cancellation correspondence and receipts until the matter is resolved or your paid period ends.
If you want to switch providers, export any needed configuration or settings before access ends.
Helpful links
- Mullvad: Removing new auto‑renew subscriptions
- Mullvad: Refunds help
- How to cancel Mullvad via App Store / Google Play (third‑party guide)
- Apple: Cancel subscriptions
- Google Play: Cancel subscriptions
Address
Postal address
Mullvad VPN
Box 53049 400 14 Gothenburg Sweden
Notes about postal contact
Mullvad does not operate a New Zealand‑specific postal address; postal correspondence uses the Sweden address above.
If you paid in cash or via voucher and need support, follow Mullvad's refund guidance and include transaction details when contacting support.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.