Cancel Orcon: Easy Method

What is Orcon

Overview

Orcon is a New Zealand internet service provider offering broadband, landline and mobile plans to residential and small business customers.

The company sells fibre, VDSL and mobile services with a range of plan tiers and optional add-ons such as static IP and priority support.

Services

Orcon provides monthly broadband plans that typically require a 12-month term plus prepaid mobile plans with 30-day periods.

Extras include router delivery, optional backups and business-focused options; pricing and terms vary by plan and promotions.

How to cancel Orcon

Broadband & landline (web)

• Notify Orcon to cancel your broadband or landline account using Orcon's website or by contacting support directly.
• A 30-day cancellation period applies during which service charges continue; fixed-term contracts may incur early termination fees.
• Return any rented modem or router to avoid a non-return fee.
• See Orcon's cancellation guidance: Orcon - Cancel my account.

Mobile plans

• Cancel mobile by requesting a number port through your new provider - porting out will terminate the Orcon plan - or contact Orcon directly to cancel.
• Mobile plans are prepaid: cancelling before the rollover date forfeits the remainder of that period; unused data expires 14 days later.
• See Orcon's mobile cancellation guidance: Orcon - Cancel mobile plan.

Deprecated app and contact options

• The old Orcon mobile app was deprecated on 9 November 2023; cancellations cannot be completed via the deprecated app.
• Use the new app, the website, or contact Orcon support directly for account actions. More info: Orcon - app shutdown.

What happens when you cancel

Service access and billing

After you notify Orcon, a 30-day notice period usually applies and billing continues for that period unless otherwise agreed.

If you are on a fixed-term contract, an early termination fee may apply; the amount depends on your contract terms.

Equipment and data

Rented modems or routers must be returned; failing to do so will typically result in a non-return fee on your final bill.

For mobile customers, prepaid allowances do not fully carry over after cancellation and unused allowances may expire within 14 days.

Will I get a refund?

Account credit refunds

If you have a credit on your Orcon account you can request a refund by emailing Orcon with your account details and the refund amount.

Refunds are processed weekly (Thursdays) and are usually completed within a few business days after processing. See: Orcon - refunds.

Wiring & Maintenance refunds

If you paid Wiring & Maintenance as a fibre-only customer, Orcon credited eligible current accounts and invited former customers to request refunds by email.

Orcon states responses to those requests are provided within ten business days. Details: Wiring & Maintenance refunds.

Orcon plans and pricing

Plans table

Notes & add-ons

Broadband plans normally require a 12‑month term with an early‑exit fee of approximately NZ$250 if you leave early.

Bundling a mobile plan can add a NZ$5/month discount per mobile plan to a broadband plan. Add‑ons include static IP ($10/m), priority support ($15/m) and Voiceline ($10/m).

Your consumer rights in New Zealand

Early termination & disclosure

Under New Zealand consumer law, suppliers must clearly disclose early termination fees and contract terms before you agree to a plan.

Orcon and Slingshot were previously found in breach of the Fair Trading Act for insufficient disclosure in certain direct‑sales situations and refunds were issued. More: Consumer NZ - refunds.

Where to get help

If you believe fees or disclosure were unfair, official consumer guidance is available on cancelling telecoms and your rights regarding notice periods and fixed‑term contracts.

See general cancellation advice: Consumer Protection - cancel your plan.

Customer experiences

Positive feedback

Some customers report excellent support and professional service, citing individual staff who resolved problems and improved their experience.

Positive reviews highlight helpful interactions that encouraged customers to stay with Orcon. Example: praise for a staff member named "Colline".

Common complaints

Many reviews report post‑cancellation billing issues related to Orcon's 30‑day notice policy, resulting in unexpected extra charges after moving providers.

Frequent complaints also cite poor reliability, modem return confusion, unexpected price increases and low customer service responsiveness; a large portion of Trustpilot reviews are 1‑star. See: Trustpilot - Orcon.

Documentation checklist

Required information

• Account name and account number (from your Orcon bill).
• Service address and contact phone number or email on the account.
• Reason for cancellation and desired cancellation date (if you want a specific end date).

Equipment & returns

• List of rented equipment (modem/router model and serial number) to return.
• Copy of your last bill and any proof of payment relevant to refunds.
• Bank account or postal details if requesting a refund to a bank account or cheque.

Common mistakes

Billing and timing errors

Cancelling without allowing for the 30‑day notice period often leads to another bill; plan for the notice period or request a specific settlement date from Orcon.

Another common error is cancelling mid‑billing cycle without checking whether you will be charged for the full cycle.

Equipment and communication mistakes

Failing to return rented equipment or not keeping proof of return frequently causes non‑return fees and delays in finalising accounts.

Using the deprecated app or not following Orcon's required cancellation channels can prolong the process; use the website, the new app, or contact support directly.

Comparative recap

Quick comparison table

Key takeaways

Plan your cancellation around the 30‑day notice period, return equipment promptly, and request any refunds with clear bank details and evidence.

Check your contract for fixed‑term exit costs and keep records of communications to avoid disputes.

After cancelling

What to check after cancellation

Confirm the cancellation in writing and obtain a final statement showing any outstanding charges or refunds due.

Keep proof of modem return and monitor your final bank or card statement for unexpected charges.

Useful links

• Orcon - Can I cancel my account?
• Orcon - How do I cancel my mobile plan?
• Consumer Protection - cancel your plan
• Trustpilot - customer reviews

Address

Postal address

Orcon P.O. Box 302362

North Harbour, Auckland

Alternative contacts

For courier or registered service addresses and the most current contact channels, use Orcon's website or support pages.

If you need to email for refunds or wiring‑maintenance queries, follow the instructions on Orcon's help pages linked above.