Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pldt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pldt: Easy Method
What is Pldt
Overview
PLDT is a major telecommunications provider based in the Philippines offering fixed-line, broadband (DSL and Fibr), voice and value-added services.
Service footprint
PLDT operates primarily in the Philippines and manages subscriptions, billing, equipment leasing and technical support from its Philippine operations.
How to cancel Pldt
Primary cancellation methods
- Call PLDT’s 171 hotline to request disconnection or termination.
- Send a message via PLDT Home’s official Facebook channel to start the process.
- Visit a PLDT branch in person to submit a termination letter and supporting documents.
Step-by-step cancellation checklist
- Complete and sign a disconnection request form (signed termination letter where required).
- Settle all outstanding balances, including any applicable pre-termination fees or processing charges.
- Submit proof of payment to PLDT after settling the account.
- Return leased equipment (modem, telephone, set-top box) if required and obtain a receipt for returned items.
- Keep a copy of the disconnection confirmation; billing continues until PLDT processes the request (typically within 3 days once requirements are met).
What happens when you cancel
Access and service termination
Service remains active and billable until PLDT has received and processed all required documents and payments.
Once processed, your connection will be disconnected and any leased equipment should be returned per instructions.
Billing, fees and equipment
If you cancel during a lock-in period, a pre-termination fee typically applies (for example, PLDT has cited a fee equal to three times the monthly service fee in some cases).
Bundled plans (Voice, VAS, DSL, Fibr) may have specific lock-in terms (e.g., 24 or 36 months) and separate processing fees; verify the charges that apply to your account.
Will I get a refund?
General policy and exceptions
Refunds depend on PLDT’s policy and the reason for cancellation. If the service was not delivered or is defective, Philippine consumer law can provide remedies including refund or rescission where appropriate.
Timing and practical experience
- Where an online cancellation qualifies, local rules may require refunds to be processed within a set period (often cited as 14 days), but execution can vary by case and provider.
- Customer reports show that refunds after cancellations (especially for service unavailability or failed applications) are sometimes delayed and may require follow-up.
Pldt plans and pricing
Plans table
| Plan | Monthly price | Lock-in / Notes |
|---|---|---|
| PLDT Home plans (DSL / Fibr / Bundles) | Varies | Varies (e.g., 24 - 36 month lock-in may apply) |
| Voice / VAS / TV (Cignal) bundles | Varies | Varies; equipment typically leased and must be returned on disconnection |
Pricing note
NZD-based pricing for PLDT plans is not published; PLDT operates in Philippine peso terms and local NZ pricing data is not available.
Your consumer rights in New Zealand
Relevant New Zealand laws and protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which provide remedies when goods or services are faulty, not provided or misrepresented.
There is generally no automatic statutory "cooling-off" period for standard telecommunication contracts in New Zealand; remedies depend on the specific circumstances and the guarantees provided by law.
Practical steps for NZ residents cancelling a foreign provider
- Contact the provider and follow their formal cancellation procedure; keep written records of all communications.
- If you paid by credit card or online, check your payment provider’s dispute or chargeback options if you believe you are owed a refund.
- For guidance and escalation within New Zealand, consult: MBIE Consumer Protection, Commerce Commission (NZ), and Citizens Advice Bureau (NZ).
Customer experiences
Positive reports
Some customers report quicker help when using upgrade or specialised hotlines compared with standard customer service channels.
Negative reports and common complaints
- Frequent complaints include long outages, slow or unhelpful customer support, long hold times and inconsistent technician follow-up.
- Reports also describe difficulties obtaining timely refunds or confirmations after service termination.
Documentation checklist
What to prepare before you cancel
- Signed disconnection request or termination letter.
- Valid government-issued ID matching account name.
- Account number and contact details.
- Copies of your contract or service agreement showing lock-in and fees.
Proofs to bring or submit
- Receipts or proof of final payment(s).
- Evidence of returned equipment (receipts, photos, return forms).
- Documentation of service faults or outages if seeking a refund (logs, screenshots, complaint references).
Common mistakes
Delaying formal requests
Relying solely on social media messages or informal chats can delay processing. Always submit the formal signed disconnection request and retain a copy.
Not returning leased equipment or not keeping receipts
Failure to return leased modems or set-top boxes, or not obtaining a return receipt, often results in additional charges. Always get written confirmation when equipment is returned.
Comparative recap
Quick comparison table
| Topic | PLDT (Philippines) | Typical NZ ISP (general) |
|---|---|---|
| Cancellation channels | Hotline (171), Facebook, in-branch | Phone, online account portal, email or local stores |
| Lock-in period | Often 24 - 36 months for some plans | Varies; many plans include shorter terms or month-to-month options |
| Pre-termination fee | May apply (e.g., three times monthly fee within lock-in) | Varies; providers normally disclose early exit fees in contract |
| Refunds and disputes | Possible but may be delayed; depends on provider policy and legal basis | Varies; NZ consumer laws provide remedies and local dispute routes |
After cancelling
Immediate actions
- Keep copies of the signed disconnection request, proof of final payment and equipment return receipts.
- Check your bank or card statements for any outstanding or recurring charges and cancel autopay if applicable.
Where to get help and follow-up links
- PLDT disconnection support page: PLDT Home Disconnection Support
- Cignal terms as reference for leased TV equipment: Cignal Terms & Conditions
- For New Zealand consumer guidance: MBIE Consumer Protection (NZ), Commerce Commission (NZ), Citizens Advice Bureau (NZ)
Address
Corporate address
PLDT Inc., Ramon Cojuangco Building, Makati Avenue corner Ayala Avenue, Legaspi Village, Makati City, Metro Manila, Philippines 1200
Notes about contacting from New Zealand
PLDT does not have a separate New Zealand postal address; customers in New Zealand should use PLDT’s online channels, international calling options or engage via Philippine-based contacts and keep thorough records of all interactions.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.