Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Skinny service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Skinny: Easy Method
What is Skinny
Overview
Skinny is a New Zealand mobile and broadband provider offering prepaid mobile plans, wireless 4G broadband, fibre and ADSL/VDSL services, plus a modem rental option called Skinny Jump.
Skinny operates as a low‑cost brand with a range of 4‑weekly mobile plans, yearly prepaid options and several broadband tiers, and is managed through online accounts and support pages.
Who this guide is for
This guide explains how to cancel Skinny services in New Zealand, what happens next, refund rules, and your consumer rights under local law.
It covers mobile prepaid, wireless broadband, unlimited broadband, Skinny Jump and 52‑week plans using verified policy details and common customer experience points.
How to cancel Skinny
General steps for mobile prepaid (Web / App)
- Sign in to the Skinny dashboard or the Skinny app.
- Remove your debit/credit card details from your account to stop future charges and auto‑renew.
- You will retain any unused allowances until their expiry date; no notice period is required.
- See Skinny's cancellation help: Skinny cancellation help.
Cancel options for other services
- Wireless 4G Broadband (Skinny Wireless): remove card details in your account to cancel. No notice period.
- Unlimited Broadband (ADSL / VDSL / Fibre): send an email to Skinny including your account email, physical address, mobile number and desired cancellation date; a care team member will assist.
- Skinny Jump: return the Skinny Jump modem to your local Jump partner so it can be reused.
- 52‑Week mobile plans: these are paid upfront and do not offer refunds for change of mind after purchase.
- Skinny Direct Migration: cancel your plan in account or port out; porting out will also stop charges.
What happens when you cancel
Access and service
When you cancel prepaid by removing payment details, service continues until any paid allowance expires.
For account‑managed services (broadband, yearly plans) cancellation takes effect on the date you specify and the care team will confirm next steps.
Billing and auto‑renew
Removing card details or cancelling stops auto‑renew and future charges. There is generally no notice period for prepaid and wireless broadband cancellations.
For billed services, expect a final billing cycle or confirmation email from the care team that charges have stopped.
Equipment and returns
For Skinny Jump, you must return the modem to a Jump partner so it can be reused; failure to return may result in charges per Skinny terms.
Keep proof of return (receipt or tracking) until the account shows the return was received and any final charges cleared.
Will I get a refund?
Credit balance for current customers
Credit balances on active Skinny accounts are automatically applied to future plans and usage; refunds are not standard while the account remains open.
Refunds for current customers are only provided in exceptional circumstances or when closing the account.
Refunds for former customers and timing
- Former customers who request a refund are typically paid within 7 - 10 working days once the request is processed.
- If an unclaimed balance exceeds NZ$100 after five years, it may be transferred to the IRD under applicable rules.
Exceptions - hardware and hardship
- Wireless 4G broadband modems: if the service is unavailable or quality is unacceptable, you may return a new modem within 30 days (from packing slip) for a full refund of the purchase price and the first 30 days access fees (additional data excluded).
- If you are experiencing financial hardship, explicitly mention this when requesting a refund; Skinny may consider refunds on that basis.
- 52‑week plans: no refunds for change of mind after purchase.
Skinny plans and pricing
Mobile plans summary
Mobile plans are sold as 4‑weekly (28 days) cycles unless stated otherwise. Yearly plans are paid upfront and cover 52 weeks.
All prices are in NZD and include GST.
Full price table
| Plan | Price | Period | Features |
|---|---|---|---|
| $8 4‑Weekly Plan | NZ$8.00 | Every 4 weeks | 250 MB NZ Data, 100 min NZ & AU, Unlimited texts NZ & AU |
| $17 4‑Weekly Plan | NZ$17.00 | Every 4 weeks | 1.5 GB Rollover Data, 200 Rollover Minutes NZ & AU, Unlimited Skinny‑to‑Skinny mins, Unlimited texts NZ & AU |
| $27 4‑Weekly Plan | NZ$27.00 | Every 4 weeks | 4 GB Rollover Data, 300 Rollover Minutes NZ & AU, Unlimited Skinny‑to‑Skinny mins, Unlimited texts NZ & AU |
| $40 Endless Data 4‑Weekly Plan | NZ$40.00 | Every 4 weeks | Endless NZ Data (max‑speed 10 GB), Unlimited NZ & AU Calls & Texts, Hotspotting |
| $50 Endless Data 4‑Weekly Plan | NZ$50.00 | Every 4 weeks | Endless NZ Data (max‑speed 40 GB), Unlimited NZ & AU Calls & Texts, Hotspotting |
| $70 Endless Data 4‑Weekly Plan | NZ$70.00 | Every 4 weeks | Unlimited NZ Data (no speed cap), Unlimited NZ & AU Calls & Texts, Hotspotting |
| $296 52‑Week Plan | NZ$296.00 | Upfront (52 weeks) | 4 GB Rollover Data every 4 weeks, 300 Rollover Minutes NZ & AU every 4 weeks, Unlimited texts NZ & AU |
| $439 52‑Week Plan | NZ$439.00 | Upfront (52 weeks) | Endless Data (10 GB max‑speed) every 4 weeks, Unlimited NZ & AU Calls & Texts |
| Unlimited Fibre 300 Broadband | NZ$90.00 | Monthly (from 1 Aug 2025) | Unlimited Fibre 300 broadband |
| Wireless Broadband 60 GB | NZ$45.00 | Per month | 4G Wireless Broadband, 60 GB |
| Wireless Broadband 300 GB | NZ$50.00 | Per month | 4G Wireless Broadband, 300 GB |
| Wireless Broadband Unlimited | NZ$55.00 | Per month | 4G Wireless Broadband, Unlimited data |
| Fibre Broadband 500/100 Mbps | NZ$80.00 | Per month | Unlimited Fibre broadband 500/100 Mbps |
| Fibre Broadband 900/500 Mbps | NZ$95.00 | Per month | Unlimited Fibre broadband 900/500 Mbps |
Your consumer rights in New Zealand
Key protections
Under the Consumer Guarantees Act 1993, services must be of acceptable quality, fit for purpose and as described.
If a service does not meet those guarantees, you may be entitled to remedies such as repair, replacement, refund or cancellation.
How this applies to Skinny
- Modem returns within 30 days for faulty or unacceptable service reflect strong business practice and consumer protections.
- No refund for change of mind on prepaid mobile may conflict with cooling‑off rules if a purchase is treated as a distance sale; outcomes depend on specific circumstances.
- Credit refunds must be provided when closing accounts; ask for a written response if a refund is declined and quote the Act if needed.
Customer experiences
Positive feedback
Some customers report helpful and personable support interactions and successful outcomes for refunds or account issues.
Positive reviews often mention individual staff members who resolved problems efficiently.
Common complaints
- Long response times to support requests and unhelpful chatbots or messaging channels.
- Reports of disappearing top‑ups, issues porting numbers and problems with online account portal functionality.
- Broadband reliability concerns such as dropouts, buffering and slower than expected speeds.
Documentation checklist
Before you cancel
- Account email and login details (or screenshots showing your account page).
- Physical address and mobile number registered to the account.
- Payment method details (last 4 digits) to show which card to remove.
- Desired cancellation date to include in any emailed request.
If requesting a refund or returning equipment
- Proof of purchase or packing slip for modems and hardware (date and order number).
- Photos or logs showing service issues (speed tests, error messages, dropouts).
- Proof of modem return (tracking number or receipt from Jump partner).
- Any communication with Skinny support (ticket numbers, emails, chat transcripts).
Common mistakes
Billing & account mistakes
Not removing card details is a frequent error - simply closing an app without removing payment details may allow auto‑renew to continue.
Always confirm cancellation by checking for an email or a change in account status, and retain screenshots as proof.
Return & hardware mistakes
Failing to get a receipt when returning a Skinny Jump modem causes delays if Skinny disputes the return; always obtain and keep proof of drop‑off or postage.
Assuming 52‑week plans are refundable for change of mind is a common misunderstanding; these are upfront purchases with no change‑of‑mind refunds.
Comparative recap
At‑a‑glance comparison
| Service Type | How to Cancel | Refunds Possible | Notes |
|---|---|---|---|
| Mobile prepaid (Web / App) | Remove card details in dashboard/app | Refunds only in exceptional cases or on account closure | No notice period; allowances kept until expiry |
| Wireless 4G Broadband | Remove card details in account | Modem refund within 30 days for service issues | No notice period for stopping future charges |
| Unlimited Broadband (ADSL/VDSL/Fibre) | Email Skinny with account details and cancellation date | Depends on circumstance; request on account closure | Care team assists after email request |
| Skinny Jump | Return modem to local Jump partner | Refunds for modem purchase possible if within return window and conditions met | Return required so modem can be reused |
| 52‑Week Plans | Paid upfront; cancel not applicable for change of mind | No refunds for change of mind after purchase | Upfront yearly payment covers 52 weeks |
| Skinny Direct Migration | Cancel plan or port number out (porting out cancels) | Stopping charges occurs when plan cancelled/ported out | Ensure cancellation before or during migration |
After cancelling
What to monitor
Keep proof of cancellation (screenshots, email confirmations) and monitor your bank for any unexpected charges for at least one billing cycle.
If a refund is promised, note the expected timeframe (7 - 10 working days for former customer refunds) and follow up if not received.
Helpful links
- Skinny cancellation help (Spark)
- Skinny / Spark refund policy
- Skinny Jump help
- Skinny pricing and plans
- Skinny Direct migration and closure
Address
Postal address for written cancellations
Skinny Mobile
PO Box 1473
Christchurch 8140
New Zealand
What to include in a posted cancellation
- Your account email and full name as registered with Skinny.
- Physical address, mobile number on the account and the desired cancellation date.
- Printed copy of any supporting evidence (receipts, screenshots) and a return address for replies.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.