Cancel Slingshot: Easy Method

What is Slingshot

Overview

Slingshot is a New Zealand internet service provider offering fibre and wireless broadband plans to residential and some business customers.

Services commonly include plan tiers with set data allowances, unlimited options, and modem rental or bring-your-own modem choices.

Services offered

Typical Slingshot services include Fibre plans (various speeds and data) and Wireless plans with capped or unlimited data.

Plans often include a modem rental option or an included wireless modem for wireless plans.

How to cancel Slingshot

Cancellation by phone (recommended)

• Call Slingshot on 0800 89 2027 to request cancellation for fixed-term or ongoing accounts.
• For fixed-term contracts you remain liable for charges for the current billing period and any Early Termination Charges; service continues until the end of that billing period.
• If you are not on a fixed term (or the term has ended), call before your billing period ends to stop the next bill; you will be billed for the period you remain connected.

Returning equipment and other methods

• If you leased a modem or other equipment you must return it on leaving or face return fees (for example, a non-return fee around $100 may apply).
• No clear option was found for cancelling via App Store or Google Play; these platforms likely do not apply to Slingshot broadband services.

Step-by-step cancellation checklist

• Have your account number and account-holder name ready.
• Call 0800 89 2027 and request cancellation; note the time, date and agent name.
• Ask for written confirmation and a final bill date; confirm equipment return instructions and any ET charges.

What happens when you cancel

Service access and timing

When you cancel, service usually continues until the end of the current billing period unless otherwise agreed.

For fixed-term contracts, the service continues until the billing period end and you remain liable for charges through that period.

Billing and charges

You will be billed for the current billing period in which cancellation occurs.

If you cancel a fixed-term agreement early, Early Termination Charges may apply and will be added to your final account.

Equipment and final account

Leased equipment must be returned to avoid non-return fees; keep proof of postage or receipt when returning hardware.

Final bills can include outstanding usage, early termination fees, and any unreturned equipment charges.

Will I get a refund?

Change-of-mind and errors

If you made a mistake you have seven days to call 0800 89 2027 to try to correct errors or cancel under Slingshot terms.

Early Termination Charges and usage charges may still apply when correcting or cancelling within this period.

Refund policy and exceptions

• There is no explicit 14-day cooling-off statement found; refunds will generally follow Slingshot’s terms and New Zealand consumer law.
• Refunds for services or fees are subject to usage, contract terms, and any applicable ET charges.
• If you believe a refund is owed and internal resolution fails, statutory rights under New Zealand law apply (see next section).

Slingshot plans and pricing

Current plans (summary)

Below are representative Slingshot plans and standard monthly pricing as of early January 2026.

Plans may be subject to promotions, discounts for the first 12 months, and modem rental fees.

Pricing table

Notes on pricing

Fibre plans may include a modem rental option (NZ$5/month) or allow bring-your-own modem; wireless plans include the modem.

Discounts apply for the first 12 months on some fibre plans and 12-month terms may apply to promotional pricing.

Your consumer rights in New Zealand

Statutory protections

The Consumer Guarantees Act (1993) and the Fair Trading Act (1986) apply in addition to Slingshot’s terms.

Your statutory rights under these Acts cannot be overridden by provider terms and remain available to you.

Enforcement and notable actions

• In 2023 the Commerce Commission found Slingshot breached the Fair Trading Act for not properly disclosing early termination fees; refunds were ordered to affected customers.
• Use statutory remedies if you suspect misleading conduct or unfair contract terms were used in your case.

Escalation options

• Telecommunications Dispute Resolution (TDR) Service for unresolved complaints.
• Disputes Tribunal, Commerce Commission, Citizens Advice Bureau and Utilities Disputes are further options for escalation.

Customer experiences

Summary of reviews

Recent public reviews show recurring negative themes around customer service, billing and reliability.

There are few recent positive reviews on major public review sites.

Common complaints

• Poor or slow customer service and delays in responding to cancellation or moving-house requests.
• Billing issues including overcharges, billing after cancellation, and debt collection threats.
• Service reliability problems such as slow or intermittent internet and dropped connections.
• Difficulty returning hardware and delays in processing contract terminations.
• Reports of problems when dealing with elderly customers, including strict document requests.

Documentation checklist

What to gather before you call

• Account number and account-holder full name.
• Service address and billing address.
• Contact phone number and email on the account.

Proof and finalisation items

• Keep records of cancellation calls: date, time and agent name or reference number.
• Proof of equipment return (tracking number or receipt) to avoid non-return fees.
• Copies of previous bills or emails if disputing charges.

Common mistakes

Missing the billing cycle

Waiting until after a billing period starts can mean you pay for that whole period; always cancel before the billing period ends to avoid another full charge.

Example: cancelling after a new monthly bill posts usually leaves you liable for that month’s fees.

Failing to return equipment or get confirmation

Not returning leased modems or failing to keep proof of return often creates extra fees and billing disputes.

Always get written confirmation of cancellation and retain any courier or postal receipts for equipment returns.

Assuming app-store cancellation applies

Slingshot broadband services are not subscriptions through App Store or Google Play; cancelling there will not stop your Slingshot account.

Make cancellations directly with Slingshot by phone or via their official contact channels and obtain confirmation.

Comparative recap

Quick reference table

After cancelling

Immediate checks

• Confirm you received written cancellation and a final bill date or final amount.
• Check your bank/Direct Debit is updated or stopped after the final payment clears.
• Track and confirm return of any leased equipment; keep receipts until account is closed.

Useful links and next steps

• Slingshot official site - account and contact pages.
• Telecommunications Dispute Resolution (TDR) - for unresolved complaints.
• Commerce Commission - consumer protection and past enforcement actions.
• Citizens Advice Bureau - free consumer guidance.

Address

Postal address for notices

Slingshot

PO Box 108-109, Symonds Street, Auckland 1010, New Zealand

Phone for cancellations

Call: 0800 89 2027 (use this number to request cancellation and ask for written confirmation).