Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Virgin Media service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Virgin Media: Easy Method
What is Virgin Media
Overview
Virgin Media is a broadband, TV and telephony provider known for bundled services and fixed-line broadband in the UK and Ireland.
The brand and its terms referenced here come from Virgin Media's published UK terms and online store pages.
Availability note
There is no indication that Virgin Media operates a local consumer service in New Zealand.
If you are in New Zealand you will generally deal with UK-based terms and a UK contact/address for cancellations.
How to cancel Virgin Media
Primary cancellation channels
You can cancel using the standard channels listed in Virgin Media terms: phone, post, or completion of the cancellation form.
There is no indication that cancellation via App Store or Google Play is supported; use the standard channels instead.
Step-by-step cancellation steps
- Check whether you are within the 14‑day cooling-off period (see refund rules below).
- Prepare account details and any equipment references before contacting support.
- Contact Virgin Media by phone or complete and send the online cancellation form provided in their terms: Terms & Conditions (Virgin Media).
- If sending by post, use the UK address: Virgin Media, Sunderland, SR43 4AA, United Kingdom (see Address section).
- Allow at least 30 days' notice if cancelling after the cooling-off period, as contract terms require.
What happens when you cancel
Service access and end date
After cancellation your service will be scheduled to end in line with the notice period stated in your contract.
For cancellations after cooling-off, expect at least 30 days' notice unless different terms apply in your contract.
Equipment and data
You may be required to return any rented equipment to avoid additional charges; follow return instructions in the terms.
Download or back up any personal data on devices before returning equipment or disconnecting services.
Will I get a refund?
Cooling-off refunds (first 14 days)
If you cancel within the 14‑day cooling-off period you are entitled to a refund of payments received, including delivery costs.
Refunds may be adjusted pro‑rata for any service already provided and are processed once equipment is returned; typical processing target is within 14 days.
Refunds after cooling-off and exceptions
- Cancellations after the cooling-off period may incur an early disconnection fee if you are inside a minimum contract term.
- Activation or installation one-off fees are not refundable once installation or service start has occurred.
- Refund timelines and amounts depend on the exact contract terms; check your contract and billing statement for specifics.
Virgin Media plans and pricing
Pricing overview
Below are the available data-only eSIM plans and USD prices as published.
Approximate NZD conversions use ~1 USD ≈ 1.60 NZD; local NZ pricing was not listed.
Plan table
| Plan | Price (USD) | Approx price (NZD) | Period | Features |
|---|---|---|---|---|
| 1 GB | US$3.00 | approx NZ$4.80 | 7 days | Data only via eSIM |
| 2 GB | US$5.00 | approx NZ$8.00 | 15 days | Data only via eSIM |
| 3 GB | US$7.00 | approx NZ$11.20 | 30 days | Data only via eSIM |
| 5 GB | US$9.00 | approx NZ$14.40 | 30 days | Data only via eSIM |
| 10 GB | US$12.00 | approx NZ$19.20 | 30 days | Data only via eSIM |
| 20 GB | US$17.50 | approx NZ$28.00 | 30 days | Data only via eSIM |
| 50 GB | US$36.50 | approx NZ$58.40 | 30 days | Data only via eSIM |
| 100 GB | US$71.00 | approx NZ$113.60 | 30 days | Data only via eSIM |
Your consumer rights in New Zealand
Relevant NZ law
New Zealand consumers are protected by the Consumer Guarantees Act, the Fair Trading Act and the Commerce Act for local transactions.
These laws require honesty in contracting, clear disclosure of fees, and remedies where services are not delivered as promised.
How this applies to Virgin Media
- If you are buying or cancelling from NZ, check whether the contract is governed by UK law or NZ law - this affects your rights.
- Even if the provider is based overseas, NZ law can apply to local purchases; seek local consumer advice if in doubt.
- For general cancellation guidance in NZ see: Cancel your plan (Consumer Protection NZ).
Customer experiences
Positive reports
Some customers reported successful cancellations or issue resolution via web chat when they were persistent.
There are anecdotes of helpful agents assisting with cancellations, though these appear to be exceptions.
Negative reports
Frequent complaints include long hold times, multiple transfers and difficulty cancelling online.
Other common issues reported are outages, billing problems, aggressive retention tactics and unclear pricing.
Documentation checklist
Essential items to have ready
- Account number and full name on the account.
- Service start date and any installation/activation receipts.
- Order reference, equipment serial numbers (if applicable) and proof of purchase.
- Copy of the terms and conditions or the cancellation form you submit.
Optional supporting items
- Screenshots of billing or service issues you want to reference.
- Record of prior communications (dates, agent names) for dispute resolution.
Common mistakes
Missing the cooling-off window
One common mistake is assuming you can cancel with no charge after the 14‑day cooling-off period ends.
After that window standard notice periods and early termination charges can apply, so check dates carefully.
Not returning equipment or lacking documentation
Failing to return rented equipment or keeping no proof of return often leads to additional charges.
Also, cancelling without written confirmation or a cancellation reference can complicate disputes later.
Comparative recap
At-a-glance comparison
| Situation | Notice / Period | Refund | Possible charges |
|---|---|---|---|
| Within 14‑day cooling-off | Cancel within 14 days of delivery/contract/terms receipt | Full refund of payments received, minus pro‑rata for used service | May need to return equipment; delivery cost refunded |
| After cooling-off | Minimum 30 days' notice commonly required | Refunds generally not available for activation/installation once started | Early disconnection fee if within minimum contract; equipment charges if not returned |
After cancelling
Follow-up actions
Keep a written confirmation of the cancellation, a cancellation reference and the expected end date.
Return equipment per the provider’s instructions and keep shipment tracking or proof of return.
Helpful links and escalation
- Virgin Media terms and cancellation form: Terms & Conditions (Virgin Media)
- Consumer advice in New Zealand: Cancel your plan (Consumer Protection NZ)
- Independent reviews and user reports (examples): Trustpilot, Reddit
Address
Primary contact address
Use the following postal address if sending a cancellation by post or returning equipment to the UK contact.
Postal details
Virgin Media
Sunderland, SR43 4AA
United Kingdom
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.