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Cancellation service #1 in New Zealand
Cancel Gomo: Easy Method
What is Gomo
Service summary
Gomo is a digital-brand name that appears in travel insurance and mobile/eSIM markets under different operators.
In New Zealand contexts you will commonly see "Gomo" linked to Go Insurance NZ for travel insurance, and separate GoMo mobile offerings (Ireland/Europe) run under different terms.
How it operates
Gomo-related services are primarily managed online through apps, web accounts, or third-party app stores.
There is no clear New Zealand postal presence; cancellations and account actions are handled through digital channels.
How to cancel Gomo
App-store subscriptions (App Store / Google Play)
- Open your device's App Store or Google Play account subscriptions settings.
- Find the Gomo subscription and cancel there - the platform (Apple/Google) controls these subscriptions.
- Gomo itself does not process App Store / Google Play subscription cancellations directly.
Web purchases (Go Insurance NZ and GoMo Ireland)
- Go Insurance NZ: Request cancellation within 14 days of purchase for a full refund, provided the trip has not started and no claims have been made.
- GoMo Ireland: You may cancel but must give 30 days' notice; distance-contract rules may give a 14-day right to cancel from activation.
- Use the insurer's website account management or online chat to submit cancellation requests; retain chat transcripts or confirmation emails.
What happens when you cancel
Service access
If cancellation is accepted during a cooling-off period, coverage ends and you receive a refund according to the policy terms.
For services billed monthly, access may continue through the end of the current paid period unless otherwise specified.
Renewal and data
Ongoing automatic renewals should stop after cancellation; check your account to confirm renewal is disabled.
Any personal data retention follows the provider's privacy policy; request confirmation if you need deletions or exports.
Will I get a refund?
Go Insurance NZ refund policy
- Full refund available if cancelled within 14 days of purchase (cooling-off), provided the trip has not commenced and no claims have been made.
- No refund is generally available if cancelling after the 14-day cooling-off period.
- Partial refunds or amendments may sometimes be offered if changes are made before departure - check the FAQs and confirmation messages.
GoMo Ireland and app-store refunds
- GoMo Ireland requires 30 days' notice; distance-contract rules may allow a 14-day right to cancel but billing may continue during notice.
- App-store managed subscriptions follow Apple/Google refund and cancellation rules; request refunds via the platform where you subscribed.
Gomo plans and pricing
Overview
No definitive New Zealand-denominated Gomo mobile or eSIM plans were found for 2024/2025 in the available data.
Closest matches refer to other regional GoMo or GoMoWorld offers priced in EUR/USD or unrelated local roaming packs.
Pricing table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Gomo / Go Insurance NZ travel insurance | Varies | Use purchase page for premium details; refunds governed by NZ cooling-off rules. |
| GoMo mobile / eSIM (regional) | Varies | Regional / currency differences; not found in NZ-specific NZD plans for 2024/2025. |
Your consumer rights in New Zealand
Cooling-off and cancellation rights
- You have a 14-day cooling-off right for distance-sold insurance products if the trip has not commenced and no claims have been made.
- This right entitles you to a full refund under the terms reflected by Go Insurance NZ.
Other statutory protections
- The Consumer Guarantees Act and fair trading rules require digital services to meet reasonable quality standards in New Zealand.
- Repeated unresolved issues, hidden fees or poor support may breach consumer protections; you can complain to MBIE or seek dispute resolution.
Customer experiences
Positive feedback
- Some users praise certain GoMo-related eSIM providers for affordable plans, easy setup and responsive support.
- Occasional comments highlight friendly agents and fast SIM activation or portability success stories.
Negative feedback
- Frequent complaints include limited support channels (chat-only), unhelpful or rude agents, and disconnected chats.
- Users report billing and cancellation difficulties, unexpected charges or termination fees, and SIM delivery or porting problems.
Documentation checklist
What to gather
- Purchase confirmation or policy number (email or account screen).
- Trip dates and proof that travel has not commenced (if claiming cooling-off).
- Any chat transcripts, screenshots of account pages, and claim records (showing no claims made).
Where to submit
- Use the insurer's website account management or the online chat to submit cancellation requests and attach documentation.
- For App Store/Google Play subscriptions, use the app-store subscription management screens and keep screenshots of cancellation.
Common mistakes
Timing errors
Waiting past the 14-day cooling-off period then expecting a full refund is a frequent mistake.
Always check the purchase date and make cancellation requests early if you intend to claim the cooling-off right.
Channel errors
Trying to cancel an app-store subscription through the provider instead of via Apple/Google can lead to confusion and delays.
Also, failing to save chat transcripts or confirmation emails makes dispute resolution harder if a refund is later denied.
Comparative recap
At a glance
This table summarizes cancellation and refund differences across channels related to Gomo/GoMo offerings.
Use it to quickly identify which rules apply to your purchase.
Quick comparison table
| Aspect | Go Insurance NZ (Gomo) | GoMo Ireland | App Store / Google Play |
|---|---|---|---|
| Cancellation window | 14-day cooling-off for full refund (if trip not started, no claims) | Any time with 30 days' notice; 14-day distance-contract right may apply | Managed by platform; cancel via Apple/Google subscriptions |
| Refunds | Full refund within 14 days; no refund generally after | May be subject to billing during notice; check terms | Refunds per Apple/Google policy - request via platform |
| How to cancel | Website account or online chat with provider | Website/account or provider portal; give 30 days' notice | Through device's subscription settings |
After cancelling
What to expect
Look for confirmation emails or account messages confirming cancellation and any refund details.
If you do not receive confirmation within a few days, follow up via the provider's web chat and save the transcript.
Useful links
- Go Insurance NZ terms and conditions
- GoMo Ireland terms and conditions
- New Zealand consumer protection (official guidance)
Address
Postal address
No New Zealand postal address for Gomo/GoMo was found in the available data.
Operations appear to be digital-only in New Zealand, so postal returns or cancellations via post are unlikely to be accepted.
Digital and contact channels
- Cancel app-store subscriptions via Apple App Store or Google Play subscriptions settings.
- For Go Insurance NZ cancellations, use the website account, online chat or the policy contact channels listed on the insurer's site.
- Keep screenshots and chat logs as proof of your cancellation request and any replies.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.