Cancel Mobile Vikings: Easy Method

What is Mobile Vikings

Overview

Mobile Vikings is a Belgian mobile operator that offers mobile services and a consumer "internet at home" product. The company operates with EU-based policies and online account management.

Presence in New Zealand

There is no evidence Mobile Vikings has a separate New Zealand entity or local pricing for 2024 - 2025. Support and official terms are managed from Belgium and via their web support pages.

How to cancel Mobile Vikings

Canceling subscriptions via My Viking

• Log into your My Viking account to cancel mobile or internet-at-home subscriptions at any time.
• There is no fixed contract binding you; cancellation can be done directly in your account.

Number transfers and prepaid SIMs

• If you want to keep your mobile number, instruct your new provider to port the number - your new provider handles the cancellation and porting process.
• To terminate a prepaid SIM without porting, stop topping up; the number will expire automatically after the prepaid validity ends.
• For refunds tied to transfers or quality guarantee requests, use the contact form on Mobile Vikings' support site.

What happens when you cancel

Service access and deactivation

For internet at home, connection is typically deactivated within hours after cancellation via My Viking.

Mobile service access ends according to the chosen route: immediate if you stop topping up a prepaid SIM, or at porting completion if you transfer your number.

Final billing and data

You will receive a pro rata final invoice or a credit note for internet-at-home cancellations where applicable.

Any rented hardware must be returned per Mobile Vikings' instructions to avoid charges for non-returned equipment.

Will I get a refund?

30-day quality guarantee (EU-based)

• Mobile Vikings offers a 30-day "quality guarantee": within 30 calendar days of activating a new SIM or internet service you can request a full refund if conditions are met.
• Conditions include paying all outstanding invoices, returning rented hardware, one request per customer, and canceling or transferring the service within 30 days.
• Requests are made via the contact form; approved refunds are processed and should arrive within 3 weeks at the latest.

Prepaid credit and other refund rules

• If you transfer a prepaid number, you can request a refund of remaining calling credit within 1 month after transfer.
• Prepaid refunds are subject to a €5 administration fee and are returned via the original payment method within about 2 weeks after approval.
• If you simply terminate without transferring the number, unused prepaid credit is generally not refunded.

Mobile Vikings plans and pricing

Availability

Mobile Vikings' offerings are documented for EU markets; there is no verified New Zealand pricing or NZD plans for 2024 - 2025.

If you are outside the EU, check the operator’s support pages before signing up.

Pricing table

Your consumer rights in New Zealand

Local law considerations

Mobile Vikings' published refund policies are EU-based (30-day quality guarantee). New Zealand consumer law differs and does not automatically apply to a foreign operator.

If services are supplied within New Zealand, local consumer protections may apply; if the contract is with a Belgian company, EU terms and the company's published policy are likely to govern disputes.

Practical advice for NZ customers

• Do not assume a 14-day EU cooling-off right applies - Mobile Vikings references a 30-day quality guarantee instead.
• Keep records of communications, invoices, activation dates, and any transfer confirmations in case you need to assert rights under local or provider terms.

Customer experiences

What customers praise

• Competitive pricing, user-friendly app, simple online account management, and reliable connection are commonly mentioned positives.
• Many reviewers highlight smooth online setup and generally fast installation for services where available.

Common complaints

• Complaints include repeated rescheduling of installation appointments and poor communication around those changes.
• There are reports of slow or unhelpful customer service, billing errors, unexpected charges, difficulties retrieving PUK codes, and problems with refund or cancellation handling.

Documentation checklist

Before you cancel

• Account login details (My Viking username/email).
• SIM ICCID or phone number and any purchase confirmation.
• Proof of identity if required by the operator.

For refunds, transfers and returns

• Activation date and service start date (for 30-day quality guarantee eligibility).
• Evidence of number transfer (if claiming prepaid credit refund).
• Serial numbers and receipts for rented hardware to be returned.

Common mistakes

Typical errors

Not paying outstanding invoices before requesting refunds can delay or void a refund under Mobile Vikings' terms.

Another common error is failing to return rented hardware, which can result in additional charges that offset any refund.

How to avoid them

Confirm you meet all conditions for the 30-day quality guarantee before requesting a refund, including settling outstanding balances.

If you want your prepaid credit refunded, ensure you transfer the number and submit the refund request within the required one-month window.

Comparative recap

At a glance

The table below summarizes key practical differences between Mobile Vikings' stated policies and what you might expect from a generic NZ provider.

Key differences

After cancelling

What to check right after cancellation

• Confirm deactivation and final invoice or credit note in your My Viking account.
• If you expect a refund, keep confirmation of your contact form submission and any return shipment tracking for rented hardware.

Useful links

• Can I cancel my subscription whenever I want?
• How to terminate a subscription or prepaid SIM
• Quality guarantee (30-day refund policy)
• Cancel internet at home

Address

Postal address

Mobile Vikings

Kempische Steenweg 309/1, 3500 Hasselt, Belgium

Notes about contacting Mobile Vikings

Because Mobile Vikings is based in Belgium, postal notices and any formal correspondence should be sent to the address above unless the support site instructs otherwise.

For most cancellations, refunds and support requests, using the My Viking account and the operator’s online contact form is the recommended and faster route.