Cancel Myrepublic: Easy Method

What is Myrepublic

Overview

MyRepublic is a telecommunications provider that has offered broadband and mobile services in New Zealand, including a range of fibre and mobile plans. Operations and offerings have changed over time and some retail services were sold in mid‑2023.

Services offered

Historically MyRepublic provided no‑contract and fixed‑term fibre broadband plans, gaming‑focused products, and prepaid/contract mobile lines. Availability and support channels are provided via their online support pages.

How to cancel Myrepublic

Residential broadband cancellation steps

• Contact MyRepublic via live Chat and notify them 7 to 30 days before your desired termination date.
• Arrange an equipment return - MyRepublic usually schedules a collection appointment; late or missed returns may incur fees.
• Expect a final bill that can include early termination charges or any remaining charges on your account.

Mobile line and order cancellations

• Mobile line: Inform MyRepublic at least 3 working days in advance via Chat. A full month’s subscription plus any incurred charges will apply. Once processing starts you cannot withdraw the request.
• Pre‑installation order: Cancelling before the installation appointment attracts a cancellation fee. Cancelling after an installation appointment attracts higher charges depending on building type.
• No Contract broadband: If service was already installed and within the first 3 months, a fee of NZ$49.05 applies; otherwise contract terms govern charges.

What happens when you cancel

Service access and timing

Termination is processed on the date you nominate subject to the notice period required for the service type. Access to broadband or mobile services will cease on that date.

Equipment and billing

Returned equipment is generally collected by appointment. If equipment is returned late, missed, or not returned, MyRepublic can charge equipment or collection fees.

A final invoice is issued covering outstanding usage, unpaid charges, and any applicable early termination or cancellation fees.

Will I get a refund?

General refund position

There is no broad 14‑day automatic 'cooling‑off' refund stated in the NZ terms for MyRepublic broadband or mobile services. Refunds are handled according to the service contract and MyRepublic’s policies.

Exceptions and third‑party terms

• For some Everywhere/Singapore‑based services refunds are discretionary, may be subject to a 10% service fee, and require devices to be returned within 14 days. Source
• Pre‑installation cancellations typically do not receive a refund; instead a reduced cancellation fee may apply. Source

Myrepublic plans and pricing

Current known pricing list

Availability note

MyRepublic’s NZ broadband retail operations were sold to Two Degrees in mid‑2023, so plan availability may have changed. Use the pricing table as a historical/current snapshot and confirm with the provider.

Where to verify

For the latest plan availability and pricing check MyRepublic’s official support pages or contact support via live Chat. Third‑party sources may continue to show older plans.

Your consumer rights in New Zealand

Dispute resolution options

MyRepublic is a member of the Telecommunications Dispute Resolution (TDR) scheme. If you cannot resolve an issue with MyRepublic, you can escalate the complaint to TDR for free independent resolution. More on complaints

Other legal options

If disputes are not resolved by TDR, you can take a claim to the Disputes Tribunal for amounts under NZ$30,000. Consumer protections under New Zealand law still apply, and remedies can include refunds or compensation where appropriate.

Customer experiences

Positive feedback

Some customers praise MyRepublic for fast speeds, stable connections, and helpful technical knowledge in support teams. Specialist reviewers note gaming‑optimised plans, static IPs, and competitive pricing in some offerings.

Negative feedback

Other customers report issues with support responsiveness, technical faults, and post‑sales service. A notable Consumer NZ case involved wrongful debt collection over a returned modem that took many months to resolve. Source

Documentation checklist

What to prepare before contacting support

• Account holder name and contact details.
• Account number or customer ID shown on bills.
• Address of service and nominated termination date.

Additional documents to have ready

• Recent invoices or final bill reference numbers.
• Proof of modem ownership or return receipts if you have already returned equipment.
• Correspondence with MyRepublic (chat transcripts or emails) showing cancellation requests or confirmations.

Common mistakes

Missing the correct notice period

Example: Customers sometimes request immediate broadband termination without providing the required 7 - 30 days’ notice via live Chat. This can delay cancellation or incur extra charges.

Assuming suspension equals cancellation

Example: Using the app kill switch to suspend service does not cancel your contract. Subscription charges continue, and suspensions longer than 30 days may trigger automatic termination but do not substitute for a proper cancellation request. Source

Comparative recap

Quick comparison: broadband vs mobile vs pre‑installation

After cancelling

What to check immediately

Confirm you receive a cancellation confirmation and a final invoice. Keep chat transcripts or written confirmation for your records.

Where to get help if things go wrong

• Use MyRepublic support pages for steps and contact channels: MyRepublic Support.
• If you cannot reach a resolution, escalate to the Telecommunications Dispute Resolution scheme or visit the Commerce Commission guidance: How to escalate complaints.

Address

Postal address for cancellation notices

P O Box 37540, Auckland City, Auckland 1143.

Notes on sending notices

This P O Box is the official postal address listed for MyRepublic Limited in New Zealand and is the appropriate address for cancellation notices by post.