Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rebtel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Rebtel: Simple Process
What is Rebtel
Overview
Rebtel is a communications service that offers low-cost international calling, mobile top-ups and subscription plans for calling specific countries.
It operates via a mobile app and a web portal, and also sells pay-as-you-go credit bundles and monthly unlimited plans.
How Rebtel works in New Zealand
New Zealand residents can buy monthly plans or Rebtel Credits to call landlines and mobiles abroad.
Payments and billing may appear in NZD depending on local settings, but some credit bundles are displayed in USD on Rebtel’s site.
How to cancel Rebtel
Cancel via the Rebtel app
- Open the Rebtel app on your device.
- Go to Account → Your Subscriptions.
- Select the subscription you want to stop and deactivate it.
- Confirm the deactivation to stop future renewals.
Cancel via the Rebtel website
- Log in at rebtel.com.
- Find and select the relevant service tile for the subscription you want to cancel.
- Choose deactivate to stop the subscription from auto-renewing.
Cancel via App Store or Google Play
- If you signed up through Apple, cancel in your device Settings → your name → Subscriptions. Uninstalling the app does not cancel billing.
- If you signed up through Google Play, cancel in your Google Play account under Subscriptions.
- Always check the app-store subscription page to confirm cancellation status.
What happens when you cancel
Access after cancellation
When you cancel a subscription, you typically retain access until the end of your paid billing period.
Any remaining Rebtel Credits you purchased may remain available for use according to their balance and expiry rules.
Renewal and billing
Deactivating a subscription stops future automatic renewals; it does not retroactively remove past charges.
Uninstalling the app does not stop billing; you must cancel via the app, website, or the store where you purchased.
Account data and settings
Cancelling a subscription does not necessarily delete your Rebtel account or personal data.
If you want data removed, contact support to request account closure and data deletion.
Will I get a refund?
General refund rules
Rebtel allows refunds for Rebtel Credits that have not been used, up to 90 days after purchase.
Subscriptions are generally non-refundable unless the subscription has not been used; refunds may be possible within 90 days.
Exceptions and non-refundable items
- Intro deals, welcome offers, minute buckets, vouchers, gift tokens and similar items are non-refundable.
- No automatic 14-day cooling-off applies for digital services simply because you changed your mind.
How to request a refund
- If you believe you were wrongly charged, send a written refund request in English to support@rebtel.com within 90 days of the charge.
- Rebtel will not consider refund claims made after 90 days according to their terms.
Rebtel plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| New Zealand Unlimited | NZ$7.00/month | Monthly | Unlimited calling to any phone in New Zealand |
| Global Unlimited | NZ$12.00/month | Monthly | Unlimited calling to landlines and mobiles in New Zealand plus 49 other countries |
| Pay As You Go (Rebtel Credits) - Fixed rate | NZ$5.00 for 666 minutes (≈ NZ$0.0075/min) | One-off bundle | Fixed-line calls to New Zealand |
| Pay As You Go (Rebtel Credits) - Mobile rate | NZ$10.00 for 181 minutes (≈ NZ$0.055/min) | One-off bundle | Mobile calls to New Zealand |
Pricing notes
Rebtel displays prices in USD on some pages; NZ residents will typically see equivalent NZD charges where available.
Check your local billing currency at checkout and on your bank statement for the exact amount charged.
Your consumer rights in New Zealand
Statutory protections
Under New Zealand law (Consumer Guarantees Act 1993 and Fair Trading Act), businesses cannot contract out of statutory consumer protections.
You do not have an automatic right to a refund for digital services solely because you changed your mind.
Misleading conduct and refunds
Rebtel must not make misleading statements about refunds, cancellations or automatic renewals under the Fair Trading Act.
If a company misrepresents refund or cancellation terms, you can seek remedies through consumer protection channels.
Where to get help in NZ
- For general consumer advice, see consumer.org.nz.
- If you suspect unfair trading or need further assistance, contact local consumer protection services for guidance.
Customer experiences
Positive feedback
- Many users report affordable pricing and clear, consistent call quality.
- Customers praise ease of international top-ups and reliability for airtime top-ups.
Negative feedback
- Frequent complaints include unexpected or unauthorized charges and subscriptions continuing after app uninstallation.
- Other reported issues: calls not connecting, minutes deducted incorrectly, difficulty obtaining refunds or invoices, and account holds.
What to take from reviews
Overall, experiences vary: some users find the service reliable and cheap, while others report billing and support problems.
Keep receipts and screenshots to help if you need to dispute a charge or request a refund.
Documentation checklist
What to collect before contacting support
- Account email or username used with Rebtel.
- Transaction receipts or bank/credit-card statements showing the charge.
- Screenshots of subscription settings or app-store subscription pages.
Additional useful items
- Dates and times of calls or failed attempts, including destination numbers if relevant.
- Any error messages, invoice numbers or subscription IDs shown in the app or web portal.
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the Rebtel app stops billing. It does not - you must cancel the subscription in-app, on the website, or via the store.
Not checking the purchase channel
If you subscribed through Apple or Google, cancelling inside Rebtel may not stop the store-managed subscription.
Always check Apple Settings → Subscriptions or Google Play Subscriptions to ensure the subscription is cancelled.
Failing to keep proof
Not saving receipts, screenshots, or confirmation emails makes disputes harder to resolve.
Always record transaction details before contacting support or requesting refunds.
Comparative recap
Quick comparison table
| Method | Where to cancel | Refund possible? | Notes |
|---|---|---|---|
| Rebtel app | Account → Your Subscriptions (in-app) | Possible for unused credits or unused subscriptions within 90 days | Uninstalling app does not cancel; confirm deactivation in app. |
| Rebtel website | Log in → select service tile → deactivate | Possible for unused credits or unused subscriptions within 90 days | Use web portal if you cannot access the app. |
| Apple App Store | Device Settings → your name → Subscriptions | Store refunds handled by Apple; Rebtel refund rules apply for service usage | Cancel via Apple if you subscribed through the App Store; uninstalling app won’t stop billing. |
| Google Play | Google Play account → Subscriptions | Store refunds handled by Google; Rebtel refund rules apply for service usage | Cancel via Google Play if you subscribed through Play Store. |
Key takeaway
Cancel where you originally bought the subscription and keep documentation to support any refund claims.
Refunds are limited; raise disputes promptly within the 90-day window where applicable.
After cancelling
What to check right away
- Confirm cancellation in the app, on the website, or in the store and keep screenshots.
- Watch your bank or card statement for any unexpected charges after cancellation.
Helpful links and contacts
- Rebtel: avoid being charged after uninstall
- Rebtel: deactivate and reactivate subscriptions
- Rebtel: refund policies
- Apple: manage subscriptions
- Consumer.org.nz: returns and refunds in NZ
- Contact Rebtel support: support@rebtel.com
Address
Corporate postal address
Rebtel AB
Jakobsbergsgatan 16, 111 44 Stockholm, Sweden
Notes on postal cancellation
No specific New Zealand postal cancellation address is publicly listed; use the corporate address above for written notices.
For fastest processing, prefer in-app, web or email contact before sending postal mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.