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Cancellation service #1 in New Zealand
Cancel Trackercellphone: Easy Method
What is Trackercellphone
Overview
Trackercellphone (branded LocatePhone in some materials) is a mobile device tracking/subscription service operated by Tachyonext Inc. It provides location-tracking features via a subscription model.
The service is offered through a web account and mobile apps; public documentation focuses on web-based account management.
Service identity and operator
The service appears under names such as Trackercellphone and LocatePhone and is linked to Tachyonext Inc., a company registered in the United States.
There is no publicly listed New Zealand postal address for the service operator in available documentation.
How to cancel Trackercellphone
Website cancellation (documented)
- Log into your LocatePhone (Trackercellphone) account on the website.
- Go to the "Billing" tab in your account settings.
- Click "Cancel Subscription".
- Ensure you cancel at least 24 hours before the end of the current billing period to avoid the next renewal.
- Keep a screenshot or a copy of any cancellation confirmation you receive.
App Store and Google Play (not documented)
- Public Help Center and Terms do not provide explicit cancellation steps for App Store (iOS) or Google Play (Android) purchases.
- If you subscribed via Apple or Google, check your App Store / Google Play subscription management and receipts, and save those records.
- When in doubt, capture evidence (purchase receipt, dates, screenshots) and contact the store support if the vendor cannot cancel the subscription.
What happens when you cancel
Access and renewal
After cancellation via the documented web route, access generally continues until the next billing date.
Automatic renewals should stop after cancellation if completed at least 24 hours before the period end.
Data and account handling
Account data retention and deletion policies are not clearly documented in public materials; export any important data before cancelling if needed.
The app may remain installed on devices but will typically lose paid features after the current paid period ends.
Will I get a refund?
Standard refund policy
- Refunds may be requested within 14 days of the transaction if you have not used the service during that period.
- Approved refunds are credited back to the original payment method and are typically processed within 7 - 10 business days.
- No refund is issued if the service has been executed during the billing period, even if you cancel afterward.
Exceptions and evidence
If you believe the service was misrepresented, or automatic renewals occurred without clear consent, keep detailed evidence when requesting a refund.
Provide account details, dates of use, screenshots, and receipts to strengthen your refund request and dispute claims.
Trackercellphone plans and pricing
Pricing overview
No official New Zealand Dollar (NZD) pricing is listed in public materials for 2024/2025.
User-reported charges are anecdotal and not confirmed as official NZ pricing.
Known reports
| Plan | Price (NZD) | Notes |
|---|---|---|
| Monthly subscription | Varies | Anecdotal reports cite approx. £35 - US$49.80 monthly; not official NZD pricing. |
| Initial/trial charge | Varies | Some users report a small initial charge (e.g., ~£0.38) followed by larger recurring charges; anecdotal only. |
Your consumer rights in New Zealand
Key laws
New Zealand consumer protections include the Fair Trading Act and the Consumer Guarantees Act.
These laws require clear, unambiguous information about pricing, contract terms, and automatic renewals before purchase.
How the laws may apply
- If automatic renewals occur without explicit, informed consent or if pricing/terms are misleading, that may breach Fair Trading Act provisions.
- Consumers may be entitled to remedies (refund, repair, replacement, or cancellation) if the service is not delivered as promised under the Consumer Guarantees Act.
- If you suspect misleading conduct, you can contact the Commerce Commission or Consumer NZ for guidance.
Customer experiences
Summary of negative reports
- Reports of a small initial trial charge followed by much larger recurring charges without clear notification or consent.
- Many reviewers say they were unable to cancel subscriptions via app or website and did not receive refunds.
- Numerous reviews describe difficulty contacting customer support and label the service a "scam".
What to watch for
Publicly available reviews in the cited material show no documented positive reviews; exercise caution and document all transactions.
Save receipts, screenshots of terms, and any communications to support disputes or refund requests.
Documentation checklist
What to save before and after cancelling
- Account username and email address used for the service.
- Transaction IDs, dates, and receipts for initial and recurring charges.
- Screenshots of account Billing page showing active subscription and cancellation button.
- Screenshot or copy of cancellation confirmation and timestamp.
- App Store / Google Play receipts if the purchase went through those stores.
- Bank or card statements showing the charges in question.
- Any email or chat correspondence with the provider or payment platform.
Common mistakes
Assuming app deletion cancels subscription
Deleting the app does not always cancel a subscription. Many subscriptions must be cancelled inside the account or via the store that processed the payment.
Missing the cancellation cutoff and losing evidence
Failing to cancel at least 24 hours before renewal can trigger another billing cycle. Not saving cancellation confirmations or receipts makes disputes harder to resolve.
Contacting the wrong support channel
Users often contact app support when the payment was handled via App Store or Google Play. Check where the charge originated and contact the correct support channel.
Comparative recap
Quick comparison
| Feature | Trackercellphone (LocatePhone) | Recommended actions |
|---|---|---|
| Cancellation method | Web-based: Billing tab → Cancel Subscription (documented) | Cancel via account billing page; save screenshots and confirmation. |
| Refund window | 14 days if unused; no refund if service used | Request refund within 14 days and show non-use; gather evidence if disputing. |
| Pricing clarity | Reported as unclear; official NZD pricing not published | Check receipts and terms before subscribing; monitor first charges closely. |
| Customer support | Many reviewers report difficulty contacting support | Document all attempts to contact vendor; escalate to payment provider or consumer agency if needed. |
| App Store / Google Play guidance | Not explicitly documented by vendor | Manage subscriptions through Apple/Google if purchased there; save store receipts. |
| New Zealand presence | No NZ postal address publicly listed | Use consumer protection resources in NZ for disputes; consider bank chargeback if necessary. |
After cancelling
Next steps
Confirm you have a cancellation confirmation and retain it until any charge disputes are resolved.
If you see further unauthorised charges, contact your bank or card provider to dispute the transaction and provide documentation.
Helpful links and reporting
Trackercellphone / LocatePhone pages: check the account portal or the app for billing pages and support forms.
New Zealand consumer resources:
- Consumer NZ - Cancelling subscriptions
- Commerce Commission - Consumers
- How to cancel a subscription on Google Play
- How to cancel subscriptions on Apple devices
Address
Company address (publicly listed)
Tachyonext Inc., 169 Madison Ave #15118, New York, NY 10016, United States.
No New Zealand postal address
No postal address in New Zealand is publicly listed for Trackercellphone / LocatePhone in available documentation.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.