Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Epidemic Sound service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Epidemic Sound: Easy Method
What is Epidemic Sound
Overview
Epidemic Sound is a subscription service that provides royalty-free music and sound effects for creators, businesses, and media producers.
Subscribers gain licensing rights to publish and monetize content using Epidemic Sound's catalog while their subscription is active.
Primary uses
Typical uses include background music for videos, podcasts, ads, and other online content across platforms like YouTube and social media.
The service is popular for its searchable library, curated playlists, and tracks cleared for monetization while subscribed.
How to cancel Epidemic Sound
Important limitation
You cannot cancel the subscription via the mobile app (App Store or Google Play); the app does not support cancellation or management.
Instead you must use the web interface on a desktop or mobile browser to cancel via your Epidemic Sound account.
Step-by-step cancellation (web/desktop)
- Log into your Epidemic Sound account at the website using a desktop or web browser.
- Go to Account → Subscriptions → Manage Subscription.
- Choose Cancel Subscription and follow the on-screen prompts to confirm cancellation.
- Keep a screenshot or confirmation email for your records.
- For help, see the official guide: Manage My Account in App.
What happens when you cancel
Access after cancellation
After you cancel, you retain access to the Epidemic Sound catalog until the end of your current billing period.
Published content created while your subscription was active remains cleared for monetization.
Account and renewal
The subscription will not renew after the current billing period ends once cancellation is completed.
Your account information and history typically remain in your account unless you request deletion via support.
Will I get a refund?
Official refund policy
Epidemic Sound generally does not issue refunds for charges already incurred, including after cancellation or trial conversion.
Their official position is that no standard refund window (such as a 14‑day guarantee) is provided in normal circumstances.
Exceptions and trial specifics
- There is a 30‑day free trial; if you cancel before the trial ends, you will not be charged and published content from the trial remains cleared.
- If your trial has converted into a paid subscription and you are charged, cancelling later does not automatically entitle you to a refund.
- Individual billing problems have been reported by some users; these are case-by-case and handled outside standard policy.
Epidemic Sound plans and pricing
Pricing snapshot for New Zealand
Prices below reflect Epidemic Sound's New Zealand pricing (monthly and effective monthly annual rates) as sourced in May 2025.
A free 30‑day trial is available; subscriptions are royalty‑free for covered use while active.
Plans table
| Plan | Price (NZ$) | Billing period | Key features |
|---|---|---|---|
| Creator | NZ$17.99 | Monthly | Unlimited downloads, royalty-free music & SFX, monetize one channel per platform |
| Creator | NZ$9.99 | Annual (billed yearly, effective monthly rate) | Same as monthly Creator plan, discounted annual rate |
| Pro | NZ$39.99 | Monthly | Includes digital ads, sublicensing for clients, monetize three channels per platform |
| Pro | NZ$16.99 | Annual (billed yearly, effective monthly rate) | Same as monthly Pro plan, discounted annual rate |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act.
These laws provide remedies where services are not as described or where misleading or unfair practices occur.
Practical options if you have a dispute
- If you believe a charge or policy conflicts with your statutory rights, you can contact your bank to dispute the charge.
- You can also seek advice or make a complaint to New Zealand consumer protection authorities if you think terms are misleading or harmful.
Customer experiences
Positive feedback
Many users - including some in New Zealand - praise Epidemic Sound for a large, high‑quality library and ease of use.
Customer service has been described by numerous reviewers as responsive and helpful in resolving account issues.
Negative feedback
Some users report billing or refund difficulties, such as declined refund attempts or confusion over prorated charges.
There are occasional reports of disputes over copyright claims or problems with cancellation processing.
Documentation checklist
Before you cancel
- Account email and login details.
- Current plan name and billing cycle information.
- Screenshots of subscription page and billing statements.
After cancellation
- Cancellation confirmation screenshot or email.
- Invoice or receipt for the last payment (if needed for disputes).
- Records of published content dates that relied on the subscription license.
Common mistakes
Attempting to cancel via mobile app
A common error is trying to cancel inside the iOS or Android app. App stores do not support Epidemic Sound subscription cancellation.
Always log into the Epidemic Sound website via a browser to manage or cancel your subscription.
Expecting an automatic refund or misunderstanding trial conversion
Some users expect refunds after a paid billing period; official policy generally does not provide refunds after charges are incurred.
If you signed up for a free trial, confirm you cancelled before the trial end to avoid conversion and billing.
Comparative recap
Quick feature comparison
| Feature | What to expect |
|---|---|
| How to cancel | Cancel via web account: Account → Subscriptions → Manage Subscription → Cancel |
| Refunds | Generally no refunds for charges already incurred; trial cancellation before conversion avoids charges |
| Free trial | 30‑day free trial; cancel before it ends to avoid being charged |
| Access after cancellation | Access continues until end of paid billing period; published content remains cleared |
| Mobile app | Cannot cancel or manage subscription via App Store or Google Play; use the web |
After cancelling
Useful links
- Manage account guidance: Manage My Account in App
- Cancellation policy information: Cancellation (Help Center)
- Pricing and plans: Epidemic Sound Pricing
- Free trial details: Free Trial
Next steps if you have issues
If you encounter problems with cancellation or billing, contact Epidemic Sound support through their help center and keep your documentation handy.
If you believe your consumer rights under New Zealand law are affected, consider contacting your bank to dispute charges or reach out to local consumer protection agencies.
Address
New Zealand postal presence
Epidemic Sound does not have a dedicated postal or P.O. Box address in New Zealand according to available public information.
Cancellations and subscription management are handled online via your Epidemic Sound account.
Contact route
Use the Epidemic Sound help center and account pages for support and official contact options: Epidemic Sound Help Center.
Keep records of all communications and confirmations for any dispute or follow-up.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.