Cancel Tidal: Easy Method

What is Tidal

Service overview

TIDAL is a subscription music streaming service offering lossless and high-resolution audio, curated playlists, and artist content.

It is available globally through web, mobile apps, and third-party app stores and supports individual and family plans.

How it is billed

Subscriptions can be billed directly by TIDAL (web) or billed through third parties such as Google Play or Apple App Store.

The billing channel determines how you manage and cancel your subscription and where refunds must be requested.

How to cancel Tidal

Cancel if you subscribed via TIDAL (web)

• Go to account.tidal.com and sign in.
• Open Subscription, then choose Cancel subscription.
• Cancellation takes effect the day after your current billing period ends.

Cancel if you subscribed via Android / Google Play

• Open the Google Play Store app on your Android device.
• Tap Menu or your profile, go to Subscriptions, select TIDAL, then tap Cancel subscription.

Cancel if you subscribed via Apple App Store

• Open the iOS Settings app, tap your name, then Subscriptions.
• Find TIDAL and tap Cancel. TIDAL cannot cancel App Store subscriptions for you.

What happens when you cancel

Access after cancellation

After cancelling, you keep access to TIDAL until the end of your paid billing period.

Your account and saved content remain available but may lose access to premium features after expiry.

Renewal and billing

Automatic renewal stops at the end of the current billing cycle once cancellation is processed.

If you were billed through Apple or Google, those platforms control renewals and billing records.

Account and data

TIDAL typically retains your account data; you may restore a subscription before the subscription expiry to keep settings.

Consider exporting playlists or backing up important library items before cancelling if you rely on them.

Will I get a refund?

TIDAL refund policy (general)

For users outside the UK, EU, EEA, and Brazil (including New Zealand), TIDAL has no obligation to refund subscription fees unless required by law.

This means refunds are unlikely by default for NZ subscribers unless a local legal right applies.

Refunds via Apple or Google Play

• If you subscribed through Apple or Google Play, request refunds from that platform; TIDAL cannot issue those refunds.
• Use the App Store or Google Play refund process to submit a request and follow their instructions.

Exceptions and time limits

TIDAL offers a 14-day refund only for UK/EU/EEA users who have not streamed or downloaded; this does not apply to New Zealand.

If you believe you were charged incorrectly or without authorization, contact your bank about possible chargeback options.

Tidal plans and pricing

Current example plans (pre-Apr 10 2024)

Notes on recent changes

After April 10, 2024, TIDAL consolidated tiers. Official NZ pricing post-April 10 is not fully confirmed.

A regional sheet listed NZ$16.99 and NZ$25.99 for possible new tiers, but these figures could not be verified as final.

Your consumer rights in New Zealand

Key statutory protections

New Zealand consumer law (for example, the Consumer Guarantees Act) requires services to be of acceptable quality and fit for purpose.

These guarantees may apply if TIDAL’s service is defective or not provided as promised.

How rights affect refunds

• TIDAL’s no-refund statement applies unless it conflicts with NZ law; statutory remedies can override that policy.
• No automatic 14-day cooling-off right exists for digital services in NZ unless explicitly provided.

Chargebacks and disputes

If you suspect unauthorized or incorrect charges, contact your bank to discuss chargeback options.

Chargebacks may be possible even where TIDAL’s policy declines refunds; banks assess the claim under payment rules.

Customer experiences

Positive feedback

Some NZ reviewers praise TIDAL’s audio quality and intuitive interface for household use.

Positive mentions often highlight the family experience and user-friendly design.

Negative feedback

• Reports of app instability, lag, and crashes on mobile and desktop.
• Complaints about slow or unresponsive customer support and unresolved queries.
• Recurring billing issues after cancellation and problems with migration tools duplicating playlists.

What to consider

Take reviews as mixed: many users like the audio experience, while others note reliability and support problems.

Backup important playlists and monitor billing after cancelling to catch unexpected charges early.

Documentation checklist

Before you cancel

• Record the email address and account username used for TIDAL.
• Note your subscription type, billing date, and payment method (TIDAL, Google, or Apple).
• Export or screenshot playlists and library items you want to keep.

If you have a billing dispute

• Keep receipts, bank/credit card statements showing the charge, and any communication with support.
• For App Store or Google Play subscriptions, keep the order confirmation from that platform.

Common mistakes

Canceling in the wrong place

A common error is attempting to cancel via TIDAL when the subscription is billed through Apple or Google.

If billed by a third party, you must cancel through that platform’s subscription management rather than TIDAL’s website.

Assuming an automatic refund

Many users assume cancellation automatically generates a refund; in New Zealand, refunds are not guaranteed.

Expect access to continue until the period ends, but do not expect TIDAL to issue a refund unless legally required.

Not checking post-cancellation charges

Some subscribers report unexpected charges after cancelling because they did not confirm cancellation or checked the wrong account.

Verify the subscription status and monitor your bank statement for at least one billing cycle after cancelling.

Comparative recap

Quick feature comparison

After cancelling

What to check immediately

Confirm your subscription status in the account or the app store where you subscribed.

Save receipts and take screenshots of the cancellation confirmation for your records.

Helpful links

• TIDAL: How to cancel
• TIDAL: Refund policy
• TIDAL Terms

If you still have problems

Contact the platform that billed you (Apple or Google) for billing disputes relating to their charges.

If charges were via TIDAL and you cannot resolve them, consider contacting your bank about a chargeback.

Address

Postal address for cancellation

TIDAL does not provide a public postal address for cancellations in New Zealand.

There is no NZ-specific postal address available for submitting cancellation requests by post.

Alternative contact methods

Use the online account portal at account.tidal.com or the support pages linked above to manage subscriptions.

For App Store or Google Play billing, use Apple or Google support channels to manage or dispute subscriptions and refunds.