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Cancellation service #1 in New Zealand
Cancel Australian Financial Review: Easy Method
What is Australian Financial Review
Overview
The Australian Financial Review (AFR) is a financial news publisher covering business, markets, politics and economy topics relevant to Australia and the region.
AFR provides digital and print subscriptions, a dedicated app, and content behind a paywall for premium reporting and analysis.
Audience and availability
AFR's primary audience is business and finance professionals, investors and policymakers.
Subscriptions are sold via AFR's website and through app platforms (Apple App Store and Google Play). Some pricing is shown in AUD on the website; NZ pricing may appear via the New Zealand App Store.
How to cancel Australian Financial Review
Cancel a web (direct) subscription
- Call AFR customer service: 13 66 66 (within Australia) or +61 2 7966 6900 (from overseas/New Zealand).
- Give at least 72 hours' notice before your next billing date so the cancellation can be processed.
- Cancellations take effect at the end of the current billing cycle.
- Reference: AFR subscription terms.
Cancel an in-app subscription (iOS / Android)
- Apple App Store (iOS): Cancel via Apple's subscription management in your iOS Settings.
- Google Play Store (Android): Cancel via the Google payments centre or Google Play subscriptions in your account.
- AFR help article: App subscription help.
What happens when you cancel
Access after cancellation
When you cancel, access to AFR continues until the end of the current paid billing cycle.
You retain the same access level (digital, app or print where applicable) until that date.
Renewal and account data
Automatic renewals stop at the end of the current cycle once cancellation is processed.
AFR may retain account and billing details in accordance with its terms and privacy policy; check the subscription terms for data handling details.
Will I get a refund?
Refunds for web (direct) subscriptions
Annual prepaid subscriptions: you may be eligible for a prorated refund if you cancel with more than one month remaining.
Monthly subscriptions: generally not eligible for partial refunds according to AFR's terms.
General refund policy and exceptions
- Subscription fees are not refundable except as expressly stated in AFR's terms or as required by law.
- If you purchased via Apple or Google, refunds and their conditions are handled by those platforms; contact Apple or Google for platform refunds.
Australian Financial Review plans and pricing
Pricing overview
Web-based subscriptions are typically charged in AUD on AFR's site and may convert automatically for NZ customers through your card or bank.
The NZ Apple App Store lists specific NZD in-app prices for app purchases.
Common plan information
Plan names, billing periods and features vary by channel (web vs in-app) and by promotional offers.
Confirm the final price and billing period on the purchase screen or your receipt.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| AFR App Subscription (in-app) | NZ$20.00 | Monthly (?) | Unlimited app access via in-app purchase |
| AFR Monthly Premium (in-app) | NZ$79.99 | Monthly | Premium access via in-app purchase |
Your consumer rights in New Zealand
Relevant consumer protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act for goods and services.
These laws may apply to digital services in certain circumstances; rights differ from Australian law and depend on the nature of the supply.
How this applies to AFR subscriptions
- AFR's published terms reference refunds and prorations for annual prepaid subscriptions; they do not explicitly state a NZ statutory cooling-off period.
- If you believe your consumer rights have been breached, consider contacting Consumer NZ or the Commerce Commission for guidance.
- For platform purchases, Apple and Google have separate refund and dispute procedures which may provide additional remedies.
Customer experiences
Available review data
No user reviews specifically for Australian Financial Review were located on TrustPilot or ProductReview NZ in the data checked.
Public review coverage may be limited or aggregated under parent company platforms.
Typical praise and issues (generalised)
- Praise often focuses on high-quality journalism and market coverage (common for major financial titles).
- Issues reported with many publishers include confusion over cancellation steps when subscriptions are bought via different platforms, and limits on refunds for monthly plans.
Documentation checklist
Before you call or request cancellation
- Subscription account email or username.
- Payment method details and most recent receipt or invoice.
- Billing date and knowledge of when the next payment is due (to allow 72 hours' notice).
After you cancel
- Save any cancellation confirmation number or email.
- Record the date when access will end and check your card statement for final charges.
Common mistakes
Wrong cancellation channel
Many subscribers attempt to cancel a subscription bought through Apple or Google directly with AFR; these platform purchases must be cancelled via Apple/Google.
Always cancel through the same channel you used to purchase to avoid delays or unsuccessful cancellations.
Timing and refund expectations
Failing to provide the required 72 hours' notice before the next billing date can result in an extra billing cycle.
Expectations of refunds for monthly subscriptions often lead to disappointment; AFR's terms generally exclude partial refunds for monthly plans.
Comparative recap
Channel comparison
The table below summarises cancellation steps, refund likelihood and key notes for each purchase channel.
Quick decision guide
Use the channel you originally purchased with for the fastest resolution.
| Channel | How to cancel | Refunds (likely) | Notes |
|---|---|---|---|
| Web (direct via afr.com) | Call AFR customer service (13 66 66 in Australia; +61 2 7966 6900 from overseas) and give 72 hours' notice | Prorated refund possible for annual prepaid (if >1 month left); monthly usually not refundable | Cancellations take effect at end of billing cycle. Terms |
| Apple App Store (iOS) | Cancel via Apple's subscription management in iOS Settings | Refunds handled by Apple per their policies | AFR cannot directly cancel App Store subscriptions; see AFR app help |
| Google Play Store (Android) | Cancel via Google payments centre or Google Play subscriptions | Refunds handled by Google per their policies | Use your Google account to manage and cancel purchases |
After cancelling
What to check
- Confirm you received a cancellation confirmation by email or phone.
- Verify the date your access ends and monitor your card statement for any final charges.
Helpful links and next steps
- AFR subscription terms and conditions
- AFR app subscription help
- Apple support for subscriptions via the App Store (use Apple's support pages accessed from your device).
- Google Play support for refunds and subscription management (use Google Play Help).
Address
No New Zealand postal cancellation address
AFR does not provide a specific postal address in New Zealand for subscription cancellation.
Subscribers outside Australia are instructed to cancel by calling +61 2 7966 6900 or via the AFR Help Centre.
Main contact and online support
Phone (from NZ): +61 2 7966 6900 for subscription support and cancellations.
General subscription and help pages: AFR subscription terms and AFR app help.
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Written by Levi Cooper
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.