Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chronicle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chronicle: Easy Method
What is Chronicle
Overview
Chronicle is a digital subscription service and suite of apps that offer features such as history streaming, AI writing tools, news access, and journaling functions.
Where it is offered
Chronicle services are available online and through apps; some plans are billed in AUD or USD rather than NZD.
Pricing and feature sets vary by product (streaming, AI writing, news, journaling) and by billing period.
How to cancel Chronicle
Cancel via web dashboard (recommended)
- Sign in to Chronicle’s dashboard using your account credentials.
- Open the "Billing" page in your account settings.
- Select "Deactivate Subscription" to cancel; follow any on-screen confirmation prompts.
- Cancellation takes effect at the end of your current billing cycle.
Other platforms and app stores
Chronicle’s public documentation highlights dashboard cancellation and does not specify App Store or Google Play procedures.
If you subscribed through iOS or Google Play, check the respective store subscription settings for cancellation steps.
What happens when you cancel
Access after cancellation
Your subscription remains active until the end of the current billing period, at which point access to subscriber-only features ends.
Data and account
Account data and non-subscription content generally remain in your account, subject to Chronicle’s retention policies.
If you have content tied to blockchain/NFT purchases, those purchases are irreversible and are not affected by subscription status.
Will I get a refund?
Standard refund policy
Subscription fees are generally non-refundable; Chronicle states refunds are not provided for partially unused periods.
Refunds for subscriptions may only be offered at Chronicle’s discretion on a case-by-case basis.
Exceptions and non-refundable items
- In-app NFT purchases (minted on-chain) are irreversible and non-refundable.
- Membership cancellations do not automatically trigger refunds for unused billing time.
- If you believe you have extenuating circumstances, contact Chronicle support via the dashboard for review.
Chronicle plans and pricing
Available plans
The following table lists plans and prices found in public materials. Prices are shown in AUD or USD where published.
Notes on currency
No NZD pricing was found in 2024/2025; New Zealand users may be charged in AUD or USD depending on the product or app store conversion.
| Plan | Price | Period | Key features |
|---|---|---|---|
| History Streaming - Monthly (AUD) | AUD 9.00/month | Monthly | Unlimited history documentaries, free 7-day trial |
| History Streaming - Yearly (AUD) | AUD 79.00/year | Annual | Unlimited history documentaries, free 7-day trial |
| AI Writing - Free | US$0 | Monthly | Limited tokens, basic features |
| AI Writing - Pro | US$12 - 15/user/month | Monthly | More tokens, import features, custom themes, branding removal, shared workspace |
| AI Writing - Plus (Team) | US$25 - 30/user/month | Monthly | Highest tokens, unlimited guest editors, priority support |
| News App - Monthly | US $22.99/month | Monthly | Full digital access to news content |
| News App - Yearly | US $129 - 179/year | Annual | Full digital access to news content |
| Journaling App - App Purchase | AUD 4.99 (one-off) | One-time | Basic journaling functionality |
| Journaling App - Notebooks Add-on | US $2.99 (one-time) | One-time IAP | Unlimited notebooks |
Your consumer rights in New Zealand
General rights
New Zealand consumers have protections under local consumer law that may apply to digital goods and services, including remedies for misleading representations or faulty services.
How this relates to Chronicle
Chronicle’s published terms do not explicitly state a statutory cooling-off period or 14-day cancellation right.
If you believe a subscription or purchase breaches your consumer rights, consider contacting New Zealand consumer authorities or seeking independent advice.
Customer experiences
Positive feedback
Users often praise Chronicle for good value, ease of use, and responsive customer support; review sites show strong overall ratings.
Examples include high ratings on GetApp NZ and Capterra NZ.
Negative feedback and complaints
Some users report occasional slowness, search latency, minor glitches, or desired feature enhancements such as improved reports or accounting tools.
Performance issues are sometimes attributed to internet speed or server location rather than product design alone.
Documentation checklist
Before you cancel
- Sign-in credentials (email, password) for your Chronicle account.
- Confirm which plan you are subscribed to and the next renewal date.
- Locate any receipts or payment records for reference.
When you contact support
- Account ID or username shown in the dashboard.
- Order or invoice numbers for recent payments.
- Details of any disputed charges or special circumstances.
Common mistakes
Canceling in the wrong place
Many users assume cancelling via email or help chat is sufficient; Chronicle requires cancelling via the Billing page in your dashboard for most subscriptions.
Expecting automatic refunds
Expecting a prorated refund after cancelling is a common mistake; Chronicle’s public policy indicates refunds for unused time are generally not provided.
Comparative recap
Quick comparison
The table below summarises key points about cancellation, refunds, and how to cancel for quick reference.
How to read this table
Use it to compare the main outcomes and next steps for each topic at a glance.
| Topic | What Chronicle states | What you should do |
|---|---|---|
| How to cancel | Cancel anytime via the dashboard Billing page; deactivate subscription. | Sign in, go to Billing, select "Deactivate Subscription", save confirmations. |
| When cancellation takes effect | Takes effect at the end of the current billing cycle. | Use service until period end; check renewal date to confirm end date. |
| Refunds | Generally non-refundable; possible only at Chronicle’s discretion. | Keep receipts and contact support if you believe a refund is warranted. |
| NFTs / on-chain items | Non-refundable and irreversible. | Understand blockchain purchases are final; verify before buying. |
After cancelling
Confirmations and follow-up
After you cancel, keep any on-screen confirmation or email receipt indicating your subscription was deactivated.
If you do not receive confirmation, sign back into the dashboard to verify the billing status.
Helpful links and next steps
- Chronicle dashboard and Billing page: sign in to manage cancellations.
- Consumer information in New Zealand: Consumer Protection NZ.
- Independent user reviews: GetApp NZ reviews, Capterra NZ reviews.
Address
Postal address status
No New Zealand postal address for Chronicle cancellation or a local office was found in the publicly available materials.
How to contact Chronicle
Use the Chronicle dashboard Billing page or support channels shown in your account to manage cancellations and support requests.
If you need further help asserting consumer rights, consider contacting New Zealand consumer authorities listed above.
Similar cancellation services
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.