Cancel Epoch Times: Easy Method

What is Epoch Times

Overview

The Epoch Times is an international news organisation offering digital and print news, commentary and features across topics such as politics, health and culture.

It operates globally with regional editions and subscription options for access to premium content.

How it is delivered

Content is delivered via theepochtimes.com, mobile apps (iOS and Android) and occasional print editions where available.

Subscriptions and billing depend on how you sign up (website, App Store or Google Play).

How to cancel Epoch Times

Cancel via the website (web)

• Sign in to your account at theepochtimes.com/profile.
• Go to your account profile or subscription settings and choose the cancellation option.
• No cancellation fee applies; access remains until the end of your current billing period.

Cancel via phone or app stores

• Call Epoch Times Customer Service (US hotline): 1‑833‑699‑1888 during business hours to request cancellation.
• If you subscribed with Apple iOS, cancel through Apple Settings → Subscriptions; Epoch Times cannot cancel App Store subscriptions for you.
• If you subscribed with Google Play on Android, cancel through Google Play Store → Subscriptions; do not expect the Epoch Times website to cancel Google Play subscriptions.

What happens when you cancel

Access after cancellation

When you cancel a subscription started on the Epoch Times website, your access continues until the end of the current billing period.

The same applies if customer service cancels for you - access is typically retained until the current cycle ends.

Account data and renewals

Automatic renewals stop after cancellation, so you will not be billed in the next cycle unless you re-subscribe.

Your account data and profile settings may remain on file per Epoch Times policies and applicable terms of service.

Will I get a refund?

Official refund policy

Epoch Times' Terms of Service state that "all payments are final and non‑refundable".

This means no full or partial refunds are ordinarily provided if you cancel mid‑cycle.

Exceptions and how to request

• Refunds or credits are only available if Epoch Times charged you in error.
• If charged in error, report it to Epoch Times within 30 days of the charge for possible rectification.
• There is no statutory 14‑day cooling‑off right provided by the publisher for routine cancellations.

Epoch Times plans and pricing

Available plan types

Specific New Zealand pricing for digital or print subscriptions was not located in public listings.

International pricing is commonly shown in USD on the main site.

Pricing table

Your consumer rights in New Zealand

Change‑of‑mind and refunds

Under New Zealand consumer law, businesses are not required to give refunds simply because a customer changes their mind.

"No refunds" signage or policies are not automatically unlawful.

Faulty or incorrect charges

• You have remedies if goods or services are faulty, misdescribed or not provided as agreed.
• If Epoch Times charged you incorrectly, you may dispute the charge and seek rectification - Terms require reporting such errors within 30 days.
• For general guidance on returns and refunds see Consumer NZ.

Customer experiences

Positive feedback

Many users praise Epoch Times for in‑depth reporting and a perceived focus on factual coverage across diverse topics.

Positive reviews highlight useful content in areas such as health and culture.

Negative feedback

Some subscribers report difficulty managing subscriptions due to confusing account or subscription structures.

Several reviewers note frustration over the "no refund" policy and occasional duplicate or unexpected charges with slow customer service resolution.

Documentation checklist

What to gather before you cancel

• Account email and password used to subscribe.
• Subscription confirmation or invoice showing date and amount charged.
• Payment method details (last four digits of card) if disputing a charge.

What to include when contacting support

• Clear statement that you want to cancel and, if applicable, whether you seek a refund.
• Reference numbers, screenshots of billing, and the date of the charge if requesting error review.
• Your preferred contact email and phone number for follow up.

Common mistakes

Canceling in the wrong place

Subscribers often try to cancel App Store or Google Play subscriptions on the Epoch Times website instead of using the app store settings.

This does not stop billing and leads to confusion; always cancel within the platform used to subscribe.

Missing the timeframe to dispute charges

Another common error is waiting too long to report an incorrect charge - Epoch Times Terms note a 30‑day window for error claims.

If you suspect an incorrect or duplicate charge, act promptly and collect supporting evidence before contacting support or your card issuer.

Comparative recap

At‑a‑glance comparison

After cancelling

Verify cancellation

After you cancel, check for a confirmation email or a change in your account subscription status.

If you do not receive confirmation, contact customer service or check your app store subscription page.

Helpful links and escalation

• Cancel with Epoch Times (help article): Cancel your Epoch Times subscription for free
• Epoch Times Terms of Service: Terms of Service
• How to cancel guides (third party): How to cancel Epoch
• New Zealand consumer guidance: Consumer NZ - returns and refunds

Address

Local contact address

Flat 2, 7 Richardson Road, Mount Albert, Auckland 1025, New Zealand

Use this address if you need to send written correspondence related to a subscription or dispute.

Notes on contacting

If you intend to escalate a billing dispute, include copies of invoices and a clear timeline of events when contacting support or consumer advice services.

Keep records of all communications for reference.