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Cancellation service #1 in New Zealand
Cancel Magshop: Easy Method
What is Magshop
Overview
Magshop is an online retailer that sells print and digital magazine subscriptions in New Zealand. It manages orders, deliveries and subscription billing for a range of magazine titles.
Services provided
Services include one-off purchases, prepaid subscriptions and recurring (auto‑renew) subscriptions via the Magshop website. Some publishers also offer digital apps through app stores.
How to cancel Magshop
Cancel a web auto-renew / direct debit subscription
- Call Magshop on 0800 624 746 to request cancellation.
- Or email [email protected] with your name, order number and request to cancel.
- Cancellation takes effect at the end of your current billing period; you may receive one further delivery and must pay for it.
Cancel a prepaid (non-auto-renew) subscription
- Email [email protected] or call 0800 624 746 to give notice of cancellation.
- Magshop will process your cancellation within five business days.
- Due to delivery timing you may receive one further issue and will be charged for that delivery.
Cancel App Store / iTunes purchases
- Manage and cancel subscriptions via your Apple ID settings on your device or at Apple's subscriptions page.
- Magshop cannot cancel App Store purchases; Apple controls billing and refunds for those purchases.
Cancel Google Play purchases
- Cancel subscriptions through your Google Play account settings.
- Magshop does not document Google Play cancellations on the NZ site; follow Google Play support if needed: Google Play refunds & cancellations.
What happens when you cancel
Access and delivery
Cancelling a subscription stops future renewals but does not usually stop an in-transit delivery. You may still receive one final issue after cancellation.
If an issue was already scheduled for delivery, you are normally required to pay for that issue even after cancellation.
Billing and timing
For web auto‑renew/direct debit the cancellation takes effect at the end of the current billing period. For prepaid plans cancellations are processed within five business days.
Keep records of your cancellation request (email or call reference) in case of billing disputes.
Data and records
Magshop will retain order and contact records necessary for billing and customer service under their terms of use.
If you need data removed or have privacy concerns, contact Magshop and request information about their data handling practices.
Will I get a refund?
General change-of-mind policy
Magshop does not offer general refunds for change of mind on physical or digital purchases. Refunds for change of mind are at Magshop's discretion.
Always check the product listing and terms before purchasing if you think you may want a refund later.
Faulty, damaged or undelivered items
- If a physical product is faulty, damaged or not delivered, you are entitled to remedies under the New Zealand Consumer Guarantees Act (CGA).
- Report undelivered items within six weeks for Magshop to investigate and consider remedies.
Auto-renew, gift cards and app purchases
- Auto‑renew subscriptions: No refund where the user is in breach; if Magshop cancels not due to your fault, a pro‑rata refund for the unused portion may be available.
- Gift cards and redemption codes are non‑refundable; if an order using a gift card is cancelled, credit may be returned as store credit only.
- App Store purchases: request refunds directly from Apple; Magshop cannot process App Store billing refunds.
Magshop plans and pricing
Price list overview
Below are representative print subscription prices listed on Magshop for New Zealand customers.
Current plans
| Plan | Price | Period | Features |
|---|---|---|---|
| MiNDFOOD (print) | NZ$32.00 | 3 Issues | Print subscription |
| National Geographic (print) | NZ$110.00 | 12 Issues | Print subscription |
| NZ Autocar (print) | NZ$65.00 | 6 Issues | Print subscription |
| The Listener (print) | NZ$139.99 | 26 Issues | Print subscription |
| The New Zealand Woman's Weekly (print) | NZ$119.99 | 26 Issues | Print subscription |
| Woman's Day NZ (print) | NZ$119.99 | 26 Issues | Print subscription |
| Shepherdess (print) | NZ$86.14 | 4 Issues | Print subscription |
| DISH (print) | NZ$78.50 | 6 Issues | Print subscription |
| Your Home & Garden (print) | NZ$89.99 | 12 Issues | Print subscription |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the New Zealand Consumer Guarantees Act 1993, you are entitled to a remedy if a product is faulty, damaged or not delivered as promised.
Remedies under the CGA can include repair, replacement or refund depending on the problem's nature and severity.
Change of mind and digital subscriptions
There is no statutory right to a change-of-mind refund under New Zealand law; Magshop's policy reflects this by generally refusing change-of-mind refunds.
Digital subscriptions are generally non‑refundable for change of mind, but the CGA may still apply for faults or non‑delivery of digital content.
Auto-renew and fairness
Even if you cancel auto‑renew, you may still be charged for an issue already scheduled for delivery. This is common practice but may be subject to dispute under fairness and contract law.
If you believe a charge is unfair or unauthorised, seek advice from consumer protection resources or your bank.
Customer experiences
Common complaints
Many customer reviews on public sites report difficulty cancelling online and say they were required to phone Magshop to cancel.
Complaints include ignored emails, long waits for responses, delayed or withheld refunds, and requests to give bank or card details by phone.
Other reported issues
Customers also report not receiving magazines despite payment and alleged unexpected price increases or poor transparency.
These recurring themes suggest keeping careful records of orders and cancellation attempts.
Documentation checklist
Required information
- Full name used on the order
- Order or subscription number (if available)
- Email address and phone number on the account
- Last delivery date and magazine title
Helpful supporting items
- Payment method and last 4 digits of card (do not send full card details by email)
- Screenshots of order confirmation, billing, or email exchanges
- Call reference numbers or timestamps of cancellation attempts
Common mistakes
Assuming online cancellation is available
Many users expect to cancel subscriptions via a website account but find Magshop requires a phone call or email. Check confirmation after you cancel.
Do not assume a single call will be enough; ask for a reference and follow up in writing.
Not keeping proof of cancellation
Customers often lack evidence of cancellation and then face continued billing. Save emails, take note of call times and request written confirmation.
If Magshop continues billing after cancellation, use your documentation to dispute the charge with your bank or card issuer.
Contacting the wrong provider for app purchases
App Store and Google Play subscriptions are managed by Apple or Google, not Magshop. Asking Magshop to refund App Store charges will usually be unsuccessful.
Use Apple or Google support channels for app refunds and cancellations to avoid delays.
Comparative recap
Quick comparison
| Subscription type | How to cancel | Refund for change of mind | Refund for fault / non-delivery | Notes |
|---|---|---|---|---|
| Web (auto‑renew / direct debit) | Call 0800 624 746 or email [email protected] | Generally no; at Magshop's discretion | Yes, under CGA for faults/non‑delivery | Cancellation effective end of billing period; may receive and pay for one more issue |
| Web (prepaid, non‑auto‑renew) | Email or call; processed within five business days | Generally no; at Magshop's discretion | Yes, under CGA for faults/non‑delivery; report within six weeks | May still receive one further issue due to delivery timing |
| App Store (iTunes) | Cancel via Apple ID subscriptions (Apple controls billing) | Request via Apple; Magshop cannot refund | Apple/producer policies apply; Magshop cannot process refunds | Manage and request refunds through Apple support |
| Google Play | Cancel via Google Play account settings | Request via Google Play; Magshop cannot refund | Google/producer policies apply | Magshop NZ site does not document Google Play procedures explicitly |
After cancelling
What to monitor
Check your bank or card statements for any further charges after cancellation. Keep evidence of the cancellation request in case of disputes.
If you continue to be billed, contact Magshop with your proof and then your bank if the charge is unauthorised.
Helpful links and contacts
- Magshop terms of use (cancellations & refunds)
- Magshop digital apps information
- Apple: Request a refund for App Store purchases
- Google Play: Request a refund
- New Zealand consumer protection (MBIE)
- Public reviews and experiences (Trustpilot NZ)
Address
Mailing address for cancellations and correspondence
Magshop, FREE POST 2650, PO Box 21804, Henderson, Auckland 0650, New Zealand.
Phone and email
Phone: 0800 624 746
Email: [email protected]
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.