Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nz Herald service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nz Herald: Easy Method
What is Nz Herald
Overview
The New Zealand Herald (NZ Herald) is a major New Zealand news publisher offering free and premium digital content.
Premium access (Herald Premium) adds full digital articles and features behind the paywall.
Subscription model
Subscriptions can be purchased via the NZ Herald website or through in‑app purchases on Apple/Google stores.
Different purchase channels have different cancellation and refund processes.
How to cancel Nz Herald
Cancel online (website subscribers)
- Sign in to your account at the NZ Herald website.
- Go to "My subscriptions".
- Select the subscription you want to cancel and confirm cancellation.
- See the official online guide: NZ Herald - cancel via website.
Cancel via app stores (iOS / Android)
- If you purchased through the NZ Herald app, you must cancel directly with the store that handled payment.
- Use the Apple App Store or Google Play Store subscription management to cancel in‑app purchases.
- See the NZ Herald guidance: NZ Herald - cancel in‑app subscription.
Cancel by phone or email
- Phone support is commonly used; the subscriptions phone number is 0800 111 500 (NZME subscriptions).
- Email support may be possible; expect to provide account details and proof of purchase if requested.
What happens when you cancel
Access after cancellation
Access to Herald Premium continues until the end of your current paid period regardless of when you cancel.
There is no immediate loss of access on cancellation; service ends at the period expiry.
Subscription renewal and account data
Cancelling stops automatic renewals at the next billing date but does not delete your account automatically.
You may need to contact support to request account removal or data deletion if desired.
Will I get a refund?
Official policy summary
NZ Herald does not publish a clear 14‑day cooling‑off or universal refund policy on its help pages.
Refunds are not guaranteed and depend on the payment channel and circumstances.
Exceptions and practical notes
- In‑app purchases (Apple/Google) typically follow app‑store refund processes; contact Apple or Google for those refunds.
- User reports indicate refunds are sometimes granted when requested firmly by phone or email, but others report delays or refusals.
- Complaints and experiences have been shared publicly (examples): user report of refund after phone/email, reports of difficulty getting refunds.
Nz Herald plans and pricing
Common plans
Below are typical NZ Herald plan options and current prices shown in NZD for the website and in‑app purchases.
Prices and billing cycles are provided as published; check the purchase flow for final amounts.
| Plan | Price | Period | Features |
|---|---|---|---|
| Herald Premium (digital) - website | NZ$6 per week (billed every four weeks) | Four‑weekly (28 days) | Full digital access via website |
| Herald Premium (digital) - website annual | NZ$199 per year | Annual | Full digital access via website |
| Herald Premium (in‑app) - Monthly | NZ$24.99 per month | Monthly | Full digital access via Apple in‑app purchase |
| Herald Premium (in‑app) - Annual | NZ$199.99 per year | Annual | Full digital access via Apple in‑app purchase |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections include the Fair Trading Act and Commerce Act, which cover misleading conduct and unfair contract terms.
These laws can be relevant if terms are misleading or cancellation is made unreasonably difficult.
Remedies and escalation
- If you cannot resolve the issue, consider a bank chargeback or dispute with your card provider.
- Small Claims Tribunal or a complaint to the Commerce Commission are options for unresolved disputes.
- Keep records of attempts to cancel and any correspondence to support a claim.
Customer experiences
Positive feedback
Some customers report quick resolution and refunds after contacting support directly by phone or email.
Direct, firm requests over the phone have reportedly led to immediate refunds in some cases.
Negative feedback
Several users report delays, repeated requests for proof, and unanswered cancellation requests.
Prepaid or in‑app subscriptions were sometimes problematical, with long response times noted in forums.
Documentation checklist
Essential items to have
- Account email and username associated with the subscription.
- Purchase receipts, order numbers, or confirmation emails.
- Bank or card statement lines showing the charge.
- Screenshots of subscription details in the app or website.
Optional supporting items
- Any prior correspondence with NZ Herald support (emails, chat transcripts).
- Dates you tried to cancel and the method used (screenshots of the cancellation screen).
- App store purchase receipts (Apple/Google receipts) if relevant.
Common mistakes
Canceling in the wrong place
A frequent error is attempting to cancel an in‑app purchase via the NZ Herald website.
If the purchase was made through Apple/Google, cancellation must be done through that store.
Not keeping proof
Another common mistake is not saving receipts or confirmation screenshots when subscribing or cancelling.
This makes disputes and refund requests harder to resolve if support asks for evidence.
Comparative recap
Quick comparison
The table below summarises the main differences between cancellation methods and likely outcomes.
| Method | How to cancel | Refund likelihood & issues | Access after cancel |
|---|---|---|---|
| Website subscription | Sign in → My subscriptions → Select → Cancel | Refunds not guaranteed; depends on circumstance and support handling | Access continues until end of paid period |
| In‑app (Apple / Google) | Manage subscriptions in Apple App Store or Google Play Store | Refunds handled by app store; policies vary and can be stricter | Access continues until end of paid period |
| Phone / Email support | Call subscriptions team or email support with account details | Some reports of success; others report delays - have documentation ready | Access continues until end of paid period |
After cancelling
What to check
Confirm cancellation by checking your account "My subscriptions" page or store subscription status.
Save any confirmation emails or screenshots showing the subscription end date.
Helpful links and next steps
- How to cancel via website: NZ Herald cancellation guide
- How to cancel in‑app subscriptions: NZ Herald in‑app guidance
- When access stops after cancellation: NZ Herald - access after cancellation
Address
Mailing address
NZME Subscriptions, Private Bag 92198, Victoria St West, Auckland 1142, New Zealand.
Phone for subscriptions
Subscriptions phone (NZ): 0800 111 500. Use this number for phone cancellation or to request assistance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.