Cancel Outside: Easy Method

What is Outside

Overview

Outside is a media and membership service offering digital articles, magazines, video, courses and bundled perks under brands such as Outside+ and Outside Digital.

How memberships work

Memberships are sold through the Outside website, the Apple App Store and Google Play, with different billing and refund handling depending on the purchase channel.

How to cancel Outside

Cancel if you bought via Apple App Store (iOS)

• Open Settings on your iPhone/iPad or the App Store app.
• Go to your Apple ID > Subscriptions and find the Outside subscription.
• Choose Cancel Subscription to stop auto-renewal; you will retain access until the current period ends.
• For official guidance see Outside Help Center.

Cancel if you bought via Google Play

• Open the Google Play Store app and tap Menu > Subscriptions.
• Select the Outside subscription and tap Cancel subscription.
• Cancellation stops future charges; access remains until the current billing period ends.
• See Outside's cancellation guidance at Outside Help Center.

Cancel if you bought via the Outside website

• Sign in at outsideonline.com and go to your profile.
• Open Manage Subscription and follow the cancel or turn off auto-renew options.
• Cancellation prevents future renewals but does not immediately remove access; you keep the current period.
• Outside's website cancellation details: Outside Help Center.

What happens when you cancel

Access after cancellation

Cancelling stops automatic renewal but you generally retain full access for the remainder of the paid subscription period.

Billing and future payments

Once cancelled no further subscription fees should be charged for future billing periods.

Account and data

Account data and preferences typically remain unless you separately request account deletion. Contact support if you need data removed or exported.

Will I get a refund?

Refunds for purchases on Outside website

If you purchased via the Outside website (outsideonline.com), Outside offers a 100% refund if you request it within 14 days of purchase or renewal.

Submit the refund request as instructed in Outside's help documentation for membership refunds.

Refunds for App Store and Google Play purchases

• If you bought via Apple App Store or Google Play, you must request refunds directly from those platforms.
• Outside does not control refunds for those channels and cannot issue those platform refunds.

Terms of Use and waiver

Outside's Terms of Use state that by subscribing you waive your 14-day right of withdrawal to the maximum extent permitted by law.

Subscription fees are generally non-refundable except at Outside's sole discretion. See Outside Terms of Use.

Outside plans and pricing

Summary of available plans

Below are the main plans and published US pricing. Local (NZD) amounts and App Store conversions may vary at checkout.

Pricing table

Your consumer rights in New Zealand

Relevant New Zealand laws

New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act which protect against misleading conduct and unsafe or faulty goods and services.

There is no automatic EU-style 14-day cooling-off right for digital subscriptions in NZ; rights depend on the nature of the contract and applicable law.

Practical steps for NZ consumers

• Check how you purchased (website, App Store, Google Play) - that affects refund handling.
• If you believe a subscription term is unfair or you experienced misleading conduct, contact Outside support and keep records.
• If unresolved, you can seek advice from Consumer Protection NZ or the Commerce Commission for guidance on your rights.

Customer experiences

Positive feedback

Trustpilot reviews for Outside (outside.co.uk) are strongly positive, praising helpful staff, quick dispatch, quality products and good communication.

See reviews at Trustpilot.

Complaints and negative sentiment

Some users on platforms like Reddit report complaints about editorial changes, perceived lower content quality, and paywalled content.

Examples of customer discussion are available on Reddit: r/CampingandHiking.

Documentation checklist

Essential documents to gather

• Receipt or order confirmation email with purchase date and amount.
• Subscription type (Outside Digital, Outside+) and billing platform (Website, Apple, Google Play).
• Account email or username used for the subscription.
• Screenshots of subscription settings, billing history or cancellation confirmation.

Optional supporting items

• Correspondence with Outside support (dates and message copies).
• App Store or Google Play purchase records if you used those platforms.

Common mistakes

Canceling in the wrong place

Many users try to cancel on outsideonline.com after purchasing via Apple or Google. Platform purchases must be cancelled through the App Store or Play Store.

Assuming cancellation equals refund

Cancelling stops future billing but does not automatically create a refund for the current period.

For refunds follow the platform-specific routes or the Outside website 14-day rule where it applies.

Comparative recap

Quick channel comparison

The table below summarises cancellation and refund routes by purchase channel to help you choose the right action.

Comparison table

After cancelling

Follow-up actions

• Keep confirmation of the cancellation and check your next billing statement to confirm no further charges.
• If you requested a refund via the website, allow time for processing and follow up if you do not see it within the stated timeframe.

Useful links and support

• Outside cancellation guide: How do I cancel my Outside Membership?
• Outside refund info: How do I request a refund on a membership?
• Outside Terms of Use: Terms of Use

Address

Mailing address

Outside, Inc., 5720 Flatiron Parkway, Boulder, CO 80301, United States.

Notes about postal contact

No New Zealand-specific postal address for cancellation was found. Use the address above for written correspondence related to print subscription management or general enquiries.