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Cancel Outside: Easy Method
What is Outside
Overview
Outside is a media and membership service offering digital articles, magazines, video, courses and bundled perks under brands such as Outside+ and Outside Digital.
How memberships work
Memberships are sold through the Outside website, the Apple App Store and Google Play, with different billing and refund handling depending on the purchase channel.
How to cancel Outside
Cancel if you bought via Apple App Store (iOS)
- Open Settings on your iPhone/iPad or the App Store app.
- Go to your Apple ID > Subscriptions and find the Outside subscription.
- Choose Cancel Subscription to stop auto-renewal; you will retain access until the current period ends.
- For official guidance see Outside Help Center.
Cancel if you bought via Google Play
- Open the Google Play Store app and tap Menu > Subscriptions.
- Select the Outside subscription and tap Cancel subscription.
- Cancellation stops future charges; access remains until the current billing period ends.
- See Outside's cancellation guidance at Outside Help Center.
Cancel if you bought via the Outside website
- Sign in at outsideonline.com and go to your profile.
- Open Manage Subscription and follow the cancel or turn off auto-renew options.
- Cancellation prevents future renewals but does not immediately remove access; you keep the current period.
- Outside's website cancellation details: Outside Help Center.
What happens when you cancel
Access after cancellation
Cancelling stops automatic renewal but you generally retain full access for the remainder of the paid subscription period.
Billing and future payments
Once cancelled no further subscription fees should be charged for future billing periods.
Account and data
Account data and preferences typically remain unless you separately request account deletion. Contact support if you need data removed or exported.
Will I get a refund?
Refunds for purchases on Outside website
If you purchased via the Outside website (outsideonline.com), Outside offers a 100% refund if you request it within 14 days of purchase or renewal.
Submit the refund request as instructed in Outside's help documentation for membership refunds.
Refunds for App Store and Google Play purchases
- If you bought via Apple App Store or Google Play, you must request refunds directly from those platforms.
- Outside does not control refunds for those channels and cannot issue those platform refunds.
Terms of Use and waiver
Outside's Terms of Use state that by subscribing you waive your 14-day right of withdrawal to the maximum extent permitted by law.
Subscription fees are generally non-refundable except at Outside's sole discretion. See Outside Terms of Use.
Outside plans and pricing
Summary of available plans
Below are the main plans and published US pricing. Local (NZD) amounts and App Store conversions may vary at checkout.
Pricing table
| Plan | Price | Period | Key features |
|---|---|---|---|
| Outside Digital | US$4.99/month (billed US$59.99 annually) | Annual (equivalent monthly) | Unlimited article access across Outside network |
| Outside+ | US$89.99/year (Outside website) or US$149.99/year (App Store) | Annual | Magazines, Gaia GPS, Trailforks Pro, video, courses, perks |
Your consumer rights in New Zealand
Relevant New Zealand laws
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act which protect against misleading conduct and unsafe or faulty goods and services.
There is no automatic EU-style 14-day cooling-off right for digital subscriptions in NZ; rights depend on the nature of the contract and applicable law.
Practical steps for NZ consumers
- Check how you purchased (website, App Store, Google Play) - that affects refund handling.
- If you believe a subscription term is unfair or you experienced misleading conduct, contact Outside support and keep records.
- If unresolved, you can seek advice from Consumer Protection NZ or the Commerce Commission for guidance on your rights.
Customer experiences
Positive feedback
Trustpilot reviews for Outside (outside.co.uk) are strongly positive, praising helpful staff, quick dispatch, quality products and good communication.
See reviews at Trustpilot.
Complaints and negative sentiment
Some users on platforms like Reddit report complaints about editorial changes, perceived lower content quality, and paywalled content.
Examples of customer discussion are available on Reddit: r/CampingandHiking.
Documentation checklist
Essential documents to gather
- Receipt or order confirmation email with purchase date and amount.
- Subscription type (Outside Digital, Outside+) and billing platform (Website, Apple, Google Play).
- Account email or username used for the subscription.
- Screenshots of subscription settings, billing history or cancellation confirmation.
Optional supporting items
- Correspondence with Outside support (dates and message copies).
- App Store or Google Play purchase records if you used those platforms.
Common mistakes
Canceling in the wrong place
Many users try to cancel on outsideonline.com after purchasing via Apple or Google. Platform purchases must be cancelled through the App Store or Play Store.
Assuming cancellation equals refund
Cancelling stops future billing but does not automatically create a refund for the current period.
For refunds follow the platform-specific routes or the Outside website 14-day rule where it applies.
Comparative recap
Quick channel comparison
The table below summarises cancellation and refund routes by purchase channel to help you choose the right action.
Comparison table
| Purchase channel | How to cancel | Refund availability | Notes |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via Apple subscriptions in Settings or App Store | Request refund via Apple; Outside cannot issue App Store refunds | Access continues until period end |
| Google Play | Cancel via Play Store > Subscriptions | Request refund via Google Play; Outside cannot issue Play refunds | Access continues until period end |
| Outside website (outsideonline.com) | Manage Subscription on your profile to cancel auto-renewal | 100% refund if requested within 14 days of purchase or renewal | Cancellation stops renewal; access remains for period |
After cancelling
Follow-up actions
- Keep confirmation of the cancellation and check your next billing statement to confirm no further charges.
- If you requested a refund via the website, allow time for processing and follow up if you do not see it within the stated timeframe.
Useful links and support
- Outside cancellation guide: How do I cancel my Outside Membership?
- Outside refund info: How do I request a refund on a membership?
- Outside Terms of Use: Terms of Use
Address
Mailing address
Outside, Inc., 5720 Flatiron Parkway, Boulder, CO 80301, United States.
Notes about postal contact
No New Zealand-specific postal address for cancellation was found. Use the address above for written correspondence related to print subscription management or general enquiries.
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Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Outside magazine subscription from the Apple App Store, open Settings on your iPhone/iPad or the App Store app, go to your Apple ID > Subscriptions, find the Outside subscription, and choose Cancel Subscription. You will retain access until the current billing period ends. For further assistance, check your contract for official cancellation channels.
When you cancel your Outside subscription, you will stop future charges, but you will generally retain full access to your subscription benefits until the end of the current billing period. For more details, refer to your subscription agreement.
If you purchased your Outside subscription through the Outside website, you can request a 100% refund within 14 days of purchase or renewal. Make sure to submit your refund request as instructed in your contract.
To cancel your Outside subscription purchased via Google Play, open the Google Play Store app, tap Menu > Subscriptions, select the Outside subscription, and tap Cancel Subscription. Your access will continue until the end of the current billing period. Always keep proof of your cancellation request.
If you wish to delete your account data after canceling your Outside subscription, you need to contact support directly. Your account data and preferences typically remain unless you specifically request deletion. Refer to your contract for the appropriate contact details.