Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the The Press service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel The Press: Simple Process
What is The Press
Overview
The Press is a Christchurch-based daily newspaper published by Stuff Limited that provides local, national and international news, analysis and opinion. It combines print distribution with digital access through Stuff’s digital publications.
Formats and availability
The Press is available as print editions delivered to subscribers and as digital editions accessible via Stuff’s platforms. Rural delivery may attract additional fees and standalone digital-only pricing was not provided in the verified data.
How to cancel The Press
Online or phone cancellation
- Log in to your Stuff account or subscription portal and look for "Manage subscription" or "Cancel subscription".
- Follow the on-screen steps to submit a cancellation request and keep a screenshot or confirmation number.
Cancellation by mail or formal request
- Write a clear cancellation request including your full name, subscriber ID, address, and reason for cancellation.
- Send to Stuff Limited’s subscription address (see Address section) and retain proof of postage or delivery.
What happens when you cancel
Access after cancellation
After you cancel, you will generally retain access until the end of the paid subscription period you have already paid for.
Digital access via Stuff’s publications typically remains active until the expiry of that paid term.
Renewal and account handling
Auto-renewal should stop once cancellation is processed, so you will not be charged for the next billing cycle.
Account details and transactional records are retained according to Stuff’s privacy policy; contact customer support if you need data exported or deleted.
Will I get a refund?
General refund policy
Refunds depend on the subscription terms you agreed to at purchase; many fixed-term subscriptions do not offer partial refunds for unused time.
Check your subscription T&Cs or confirmation email to see the stated refund rules before cancelling.
Common exceptions and remedies
- Refunds may be considered for billing errors, duplicate charges or cancellations made under consumer law grounds.
- If you believe a charge is incorrect, contact Stuff customer support with receipts and bank statements to request a review.
The Press plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Print + Digital Bundle - 3 months | NZ$279.00 | 3 months (13 weeks) | Print and digital access (via Stuff’s digital publications) |
| Print + Digital Bundle - 6 months | NZ$499.00 | 6 months (26 weeks) | Print and digital access |
| Print + Digital Bundle - 1 year | NZ$969.00 | 1 year (52 weeks) | Print and digital access |
| Print-only - 6 months | NZ$644.80 | 6 months | Print-only delivery |
| Print-only - 1 year | NZ$1,289.60 | 1 year | Print-only delivery |
Notes on pricing
- Prices include GST. Additional rural delivery fees may apply where applicable.
- Digital access refers to Stuff’s digital publications. No standalone digital-only pricing was located in the verified data.
Your consumer rights in New Zealand
Key statutory protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act which cover goods and services provided with reasonable care and skill.
These laws can provide remedies if the subscription service is not delivered as promised or if there are misleading representations.
How to escalate your rights
- If you cannot resolve an issue with the publisher, contact Consumer Protection or Consumer NZ for guidance and next steps.
- For payment disputes, consider contacting your bank or payment provider about unauthorised or incorrect charges.
Customer experiences
Positive experiences
Many subscribers report reliable print delivery and the convenience of combined print and digital access for reading on multiple devices.
Subscribers often value local reporting and in-depth regional coverage provided by The Press.
Negative experiences and common concerns
Some customers report difficulties with identifying the correct cancellation channel or delays in processing cancellations.
Others note issues with rural delivery charges or confusion over digital access activation when moving from print-only plans.
Documentation checklist
Essential documents to prepare
- Subscriber full name and account or subscriber ID
- Receipt, invoice or proof of purchase showing plan and payment date
- Payment method details or a bank/credit card statement showing the charge
Optional supporting documents
- Copies of previous correspondence with customer support
- Screenshot of the online cancellation page or confirmation number
- Proof of delivery for mailed cancellation requests
Common mistakes
Contacting the wrong department
A common mistake is sending cancellation requests to a general enquiries address instead of subscriptions or customer support, causing delays.
Always check that your message is directed to the subscriptions or customer-care contact point.
Failing to include necessary details
Many cancellations are delayed because the subscriber omitted key information such as subscriber ID, address or a receipt reference.
Provide clear account identifiers and keep proof of your cancellation submission to avoid disputes.
Comparative recap
Quick comparison table
| Plan | Price | Period | Digital Access | Best for |
|---|---|---|---|---|
| Print + Digital Bundle - 3 months | NZ$279.00 | 3 months (13 weeks) | Yes | Short-term trial of print and digital |
| Print + Digital Bundle - 6 months | NZ$499.00 | 6 months (26 weeks) | Yes | Medium-term commitment with digital access |
| Print + Digital Bundle - 1 year | NZ$969.00 | 1 year (52 weeks) | Yes | Best value for regular readers |
| Print-only - 6 months | NZ$644.80 | 6 months | No | Print-only readers who want delivered copies |
| Print-only - 1 year | NZ$1,289.60 | 1 year | No | Long-term print subscribers |
Summary takeaways
- Bundle plans provide both print and digital access and are offered in 3‑month, 6‑month and yearly terms.
- Print-only plans are priced higher overall and do not include digital access.
- Choose a shorter plan to trial digital access or a yearly plan for best long-term value.
After cancelling
What to check immediately after cancelling
- Confirm you received a cancellation confirmation by email or on-screen and save it.
- Verify that auto-renewal is disabled in your account settings and monitor your bank statements.
Useful links and contacts
- Stuff main site - for account or customer-care navigation.
- New Zealand Ministry of Business, Innovation & Employment - Consumer Protection - for consumer rights guidance.
- Consumer NZ - independent consumer help and dispute advice.
Address
Postal address for formal cancellations
Stuff Limited, Private Bag 4722, Christchurch 8140, New Zealand.
How to address mailed requests
Mark mailed cancellation letters "Attn: Subscriptions / Customer Care" and include your subscriber details and proof of payment.
Keep proof of postage or a delivery receipt in case you need to evidence the cancellation date.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.